Keep Smiling: The E-Commerce Customer Experience Podcast

Keep Smiling: The E-Commerce Customer Experience Podcast

By SellerSmileBusinessEntrepreneurship
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Keep Smiling: The E-Commerce Customer Experience Podcast episodes

  • Ep. 022 - 1 Million on Shopify + Amazon "Request a Review" Button + Missing Customer Data in Seller Central

    Today's episode is a variety of the most interesting e-commerce customer service related news, updates, and articles from early November 2019.

    Show notes: www.sellersmile.com/022

    Want to support the show?!

    >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :)

    Do you have an inquiry related to the podcast?

    >>> Email us: [email protected].

    This show is produced by SellerSmile, your e-commerce customer service team.

    18 min
  • Ep. 019 - FBA Repackaging, Shopify Chat, and the New A+ Content: E-Commerce Customer Service Roundup (9/24/19)

    Today's episode is a variety of the most interesting e-commerce customer service related news, updates, and articles from late in Q3, 2019.

    1- FBA repackaging and refurbishment services required? (2:21)

    2- Shopify Chat for iOS launched in August. (15:29)

    3- "Enhanced Brand Content" is now called "A+ Content." (23:22)

    Show notes: www.sellersmile.com/019

    Want to support the show?!

    >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :)

    Do you have an inquiry related to the podcast?

    >>> Email us!: [email protected].

    This show is produced by SellerSmile, "Your e-commerce customer service team."

    34 min
  • Ep. 018 - CX Spotlight with Dr. Ryan Hamilton of Emory University

    In our second CX Spotlight episode, we shine a light on Ryan Hamilton, a marketing professor that studies decision making at Emory University.

    In this conversation, we cover Ryan's background and experiences that led him to the work he does today and his opinions on how the science of decision making applies in the business world and to e-commerce merchants.

    Show notes: www.sellersmile.com/018

    Want to support the show?! >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. 😉

    Do you have an inquiry related to the podcast?? >>> Email us!: [email protected].

    This show is produced by SellerSmile, "Your e-commerce customer service team."

    55 min
  • Ep. 017 - Create Emotional Connections with Your Customers with Shannon Roddy
    In this episode, we talk about the emotional side of customer service with long-time colleague, Shannon Roddy. We discuss customer service through the lens of some of the best companies in the world, like Zappos and Southwest Airlines. Shannon gives tips about how hiring the right staff with positive and empathetic attitudes can play a key role in connecting with your customers. Shannon is the founder of Marketplace Seller Courses, online courses, resources and tools for Brands selling on Amazon. Shannon has worked with over 85 brands, manufacturers and private labels to set up, optimize and launch their products on Amazon. The course was built on seven years of Amazon consulting knowledge that helped launch over 23 #1 New Releases, four #1 Best Sellers and 29 Amazon Choice products.

    Show notes: www.sellersmile.com/017

    Want to support the show?! >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. 😉

    Do you have an inquiry related to the podcast?? >>> Email us!: [email protected]. This show is produced by SellerSmile, "Your e-commerce customer service team."

    39 min
  • Ep. 016 - E-Commerce Customer Service Roundup (July, 2019); PII MWS API Update, Transparency Expansion, and Prime Day 2019

    Today's episode is a selection of the most interesting e-commerce customer service related news, updates, and articles from July 2019. This is our 3rd roundup, previous roundups include May (Ep. 007) and June (Ep. 011).

    Show notes: www.sellersmile.com/016

    Want to support the show?! >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. 😉

    Have an inquiry related to the podcast?? >>> Email us!: [email protected]. This show is produced by SellerSmile, "Your e-commerce customer service team."

    24 min
  • Ep. 015 - Customer Experience Spotlight on Help Scout with Mathew Patterson

    In our first CX Spotlight episode, we spoke with Mathew Patterson about how Help Scout creates excellent experiences for their users, their users' customers, and for the Help Scout team themselves.

    Show notes: www.sellersmile.com/015

    Want to support the show?! >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. 😉

    Have an inquiry related to the podcast?? >>> Email us!: [email protected]. This show is produced by SellerSmile, "Your e-commerce customer service team."

    51 min
  • Ep. 014 - Online Reputation Management for Your E-Commerce Brand
    • What is reputation management and why is it important?
    • Where does online reputation management happen?
    • Best practices for reputation management.

    Show notes: www.sellersmile.com/014

    Want to support the show?! >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. 😉

    Have an inquiry related to the podcast?? >>> Email us!: [email protected]. This show is produced by SellerSmile, "Your e-commerce customer service team."

    46 min
  • Ep. 013 - Customer Reviews on the Amazon Brand Dashboard

    We recently discovered an exciting update related to reputation management for Amazon product reviews. This new feature, the "Customer Reviews" dashboard is compelling for several reasons. We cover the update and our top takeaways below.

    Show notes: www.sellersmile.com/013

    Want to support the show?! >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. 😉

    Have an inquiry related to the podcast?? >>> Email us!: [email protected]. This show is produced by SellerSmile, "Your e-commerce customer service team."

    37 min

About Keep Smiling: The E-Commerce Customer Experience Podcast

From the publisher's feed

Selling products online is challenging and can lead to poor customer experiences. In each episode, we explore how entrepreneurs and organizations in e-commerce are delivering delightfully unexpected experiences to their shoppers and customers! Amazon FBA, Shopify, artificial intelligence... We'll discuss what matters today and what you can do to build a better eCommerce business, we'll show you how! :)