Keeping IT Brief: The Power Perspective

Addressing President Biden’s Customer Experience (CX) Mandate in Federal Health In December 2021, President Biden published an Executive Order that mandated federal agencies to adopt the customer experience (CX) approach in their primary strategy and operations. Biden stated that “the government’s primary mission is to serve. By placing people at the center of everything we do, the government will be able to deliver timely, modern and secure services to you — the people.”

With December’s EO and the recent news from OMB, the White House wants to fundamentally change the way Americans access government services and benefits by focusing on the “life experiences” of those seeking assistance. CX efforts should make government services and processes easier to interact with and utilize, specifically actions aligned with life events that often require interaction with the government. In turn, these executive statements should lead to stronger trust in government, especially as we’re over two years into a global pandemic, when federal health plans of action are of the utmost importance.

Rita Breen

In her current position as the Agile and Human Centered Design Practices Director at National Government Services, Rita’s primary goal is to solve mission-critical challenges for federal patients and customers. She has nearly two decades of project management (PM) experience and has been a part of the NGS team since 2018. Rita mainly supports the technical PMs and HCD teams that drive the customer-centered approach to FedHealth IT. She and the team focus on solving major pain points while bolstering product quality and improving customer experiences across the board. Rita is truly passionate about identifying the key needs of citizens, setting actionable metrics and learning to meet them with empathy and understanding.

National Government Services (NGS) 

For more than 50 years, National Government Services has been empowering federal healthcare agencies to improve lives and communities. Its core business areas include digital health, providing federal IT solutions and services for healthcare, and business process Solutions. This includes its role as a Medicare contractor for the Centers for Medicare & Medicaid Services. Part of the Anthem family of businesses, NGS is headquartered in Indianapolis, IN, and employs more than 1,500 associates across the country.

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 Today we focus on accelerating innovation in the federal government and how industry partners can support the process, with JP Marcelino who leads the Modeling and Simulation strategy for Dell Technologies. 

JP Marcelino 

JP leads the Modeling and Simulation strategy for Dell Technologies. His responsibilities include technology verticals such as AI & Machine Learning, AR/VR, Simulation and Digital Twin.  He currently manages partners including Nvidia, Intel, Cloudera, LIQID, Beast Code, McLaren and others to help position Dell as a partner to our federal customers in shaping their Modeling and Simulation strategy. Prior joining Dell, JP was a Regional Sales Manager for Future Electronics, driving AI/ML strategy and enablement for their embedded IoT customers designing with processors, FPGAs and Single Board PCs.

Dell Technologies 

The Dell Technologies federal team is 100% committed to your mission. Whether you’re optimizing an existing infrastructure or exploring emerging technologies — 5G, AI/ML, modeling and simulation — in the cloud or at the edge, we have the solutions and technology expertise.

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This podcast is based on an event dated June 7, 2022. If you missed this event, be sure and check out our list of upcoming events on FedHealthIT.

Today we are speaking to Megan Murray, the Executive Director of Programs & Outreach for FedHealthIT about the upcoming Innovation Awards taking place at the National Press Club in Washington, DC. This high-energy event includes a mix of keynote speakers, panel discussions, fireside chats, and rapid-fire talks featuring Federal Government leaders focused on agency priorities, challenges, and opportunities for growth.

Register for the event HERE. 

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Today we speak to an industry expert on the difference between IT Modernization and Digital Transformation and what it all means in updating  your systems and preparing for the future.

David Marsh, Industry Principal, Federal

David joined Pega in January of 2020 and has been providing strategic insight, guidance, and support to our Federal Civilian team. He monitors industry and government IT trends, develops targeted campaigns, publishes blogs, and develops content to support business growth. Additionally, David participates in thought leadership roundtables and moderates discussions to increase awareness and presence of the Pega Government Platform across the Federal marketplace.  Prior to Pega, he was supporting the White House Office of American Innovation (WHOAI) as the industry lead for the Cloud Adoption and Digital Transformation Center of Excellence.  David is a veteran of the U.S. Navy and U.S. Naval Reserve and currently lives in Arlington, Virginia. 

Pega

Pega is the leader in cloud software for customer engagement and operational excellence. The world’s most recognized and successful brands rely on Pega’s AI-powered software to optimize every customer interaction on any channel while ensuring their brand promises are kept. Pega’s low-code application development platform allows enterprises to quickly build and evolve apps to meet their customer and employee needs and drive digital transformation on a global scale. For more than 35 years, Pega has enabled higher customer satisfaction, lower costs, and increased customer lifetime value.

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We are excited to announce a new podcast coming soon to the G2Xchange platform!  It’s all about the “tea” behind the stories in Government Business.  

Theresa Holder will dig into how government and industry leaders make the tough decisions behind the biggest contract awards and career moves you only hear about “after the fact”.  Real conversations about the things that are shifting the paradigm in both government and industry directly from the leaders that are behind the transformative shifts.

 About our Host:

 Ms. Theresa Holder has over 20 years of experience working in the IT industry with 16 years specializing in Health IT. These projects span across the globe with commercial, federal, and local customers. She has led pursuit teams for some of the most impactful Federal Health IT companies, with a constant focus on providing innovation and strengthening customer relationships. 

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Taking a look at modern, phishing-resistant multi-factor authentication options and how companies, such as Yubico, are working with federal agencies to strengthen their cybersecurity postures.

Jeff Phillips, VP Public Sector, Yubico
Jeff Phillips is Vice President, Public Sector at Yubico, where he oversees federal and SLED activities in North America.  Jeff is a technology industry veteran with over 25 years of experience in enterprise technology, cyber security, compliance, distributed architecture, IDM, and multi-factor authentication.  Prior to Yubico, Jeff was focused on public sector engagements at Dell, SecureAuth, BeyondTrust, Quest Software, and NetPro. Jeff holds an active TS/SCI U.S. government clearance.  When not working, Jeff enjoys traveling, golfing, hiking, scuba diving, fishing, and playing and watching all sports and spending time with his wife and two children

Yubico
As the inventor of the YubiKey, Yubico makes secure login easy. As a leader in setting global standards for secure access to computers, mobile devices, and more, Yubico is also a creator and core contributor to the FIDO2, WebAuthn, and FIDO Universal 2nd Factor (U2F), and open authentication standards. Yubico is privately held, with a presence around the globe. For more information, please visit: www.yubico.com.

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 With wins of Innovation and Disruptive Tech awards under their belt, the Science Director at TATRC discusses the innovative approaches they’ve made with and the future of NETCCN, an evolving network of clinical care teams that provide expert medical advice to anyone who needs it, wherever they may be, using network enabled mobile devices such as – cell phones, tablets, computers. Fundamentally, 

Matt Quinn 

Matt Quinn is Science Director for the Army’s Telemedicine & Advanced Technology Research Center (TATRC) and leads efforts by TATRC’s research & development teams to forge the future by fusing data, humans, and machines into solutions that optimize Warfighter performance and casualty care. Matt has over 20 years of experience in health technology across multiple federal agencies and the private sector. Matt testified before the Senate and the House, been recognized multiple times with the FedHealthIT100 award, received the HHS Distinguished Service Award, the highest honor granted by the department, the Army Meritorious Civilian Service Medal for his work in launching the National Emergency Tele-Critical Care Network (NETCCN) and the first ever National Health IT Collaborative for the Underserved "Champion of Diversity" award. He earned an engineering degree from the United States Military Academy at West Point and an MBA from Colorado State University

TATRC

Advanced technologies including autonomous systems powered by artificial intelligence are projected to be at the forefront of the Multi-Domain Operations battlefield of 2035. TATRC provides one of the only places where the fusion of data, humans, and machines is studied as new technologies are in development, with close attention paid to human-machine teaming during casualty care. The research and technology development at TATRC rapidly produces solutions for military medicine that optimize warfighter performance through health optimization and optimize casualty care by maximizing capability, and thus medical system capacity, at the point of care by leveraging computer-machine-human teams.

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 Today on Keeping IT Brief, Dr. William Kassler of Palantir, would like to discuss the National COVID Cohort Collaborative (known as N3C)—a unique national EHR data repository bringing together health care records across 70+ institutions to help researchers better understand COVID. Bringing together EHR data across institutions—especially at this scale—is challenging. Institutions rely on different data models, have different data quality issues, and seek assurances around the privacy and security of their data. Linking relevant data beyond EHR records in a way that preserves patient privacy is an additional challenge. To overcome these challenges, N3C established a data infrastructure to manage the data itself, as well as the access to and use of the data.

N3C now supports approximately 300 projects, 3,500 researchers, and 12M patients. With such breadth and depth of data, N3C can support future research projects on a number of rare and under-studied conditions. 

William Kassler, MD, MPH, FACP, Chief Medical Officer

Dr. William Kassler is Palantir Technologies’ Chief Medical Officer.  He oversees Palantir’s life sciences and public health teams across the company’s U.S. government and international business. Dr. Kassler previously worked at IBM Watson Health, where he served as deputy chief health officer and chief medical officer for government health and human services.

His public health sector career included time as state health officer for the New Hampshire Department of Health and Human Services and chief medical officer for the New England Region of the Centers for Medicare and Medicaid Services. He began his career at the Centers for Disease Control and Prevention.

Palantir

Palantir Technologies Inc. is a software company that builds the world's leading platforms for data-driven operations and decision-making. Founded in 2004, Palantir Technologies has 2,500 employees across the world. We partner with government agencies, commercial institutions, and non-profit organizations to transform how they achieve their missions. Our partners have included the Department of Health and Human Services (HHS), the National Institutes of Health (NIH), the Centers for Disease Control and Prevention (CDC), and others.

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Digital modernization aims to ensure companies attain maximum IT efficiency and security by leveraging technology and tools. Key to these achievements are how we develop and tailor a delivery model that helps address gaps, bring in innovation and generate value to all stakeholders.

In today’s Keeping IT Brief, we will explore what it means to deliver value, the role of User Experience and Product Strategy to bring about value through digital modernization process in providing services to the federal government. 

Yoseph Asfaw, Chief Technology Officer for Leidos CMS Division

Yoseph Asfaw has an extensive experience in design, development and delivery of large scale multi-milliondollar enterprise systems with a passion for building intuitive big data applications integrating User Experience, Agile delivery and DevSecOps in cloud infrastructure. His background includes Business and Enterprise Architecture, Project and Product Management as well as Systems and Process Improvement using Enterprise Architecture Frameworks and Lean Six Sigma. Yoseph is a certified Project Management Professional (PMP), Enterprise Architect (EA), Agile and Lean Six Sigma Practitioner. He is recipient of the 2021 national award for “Disruptive Change Agent Shifting the Landscape” by G2Xchange for his leadership in transforming the US Federal Government technology landscape by delivering modern and high-performance applications for use by the US Department of Health and Human Services (DHHS). He is also an OKR Champion and coach helping organizations transform value-based delivery.

Leidos

Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, civil, and health markets. The company's 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $13.7 billion for the fiscal year ended December 31, 2021. For more information, visit http://www.Leidos.com.

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Today we discuss the benefits of Tele-Pain Neuromodulation.  TP-NM is a noninvasive brain stimulation that involves the application of low amplitude direct current via surface electrodes on the scalp. It is used as a treatment for conditions like Parkinson’s disease because of its capability to influence cognitive, motor and behavioral processes.  Let’s learn more.

Dr. Ralph Monte, clinical psychologist

Dr. Ralph Monte is a clinical psychologist specializing in chronic pain, working at the University of Maryland Rehabilitation and Orthopedic Institute in Baltimore, Maryland.  He is an Adjunct Assistant Professor with the University of Maryland School of Medicine, assisting with the Pain Medicine Fellowship training program. As the pain psychologist at the University of Maryland’s Pain Management Center, he provides behavioral health services to assist patients in coping with their chronic pain. In addition, he evaluates potential candidates for pain neuromodulation treatment, as patients may be considered for potential implantation of spinal cord stimulators and other such devices to further manage pain issues. Dr. Monte also works with Aptive Resources, where he supports the Veteran Health Administration’s initiative to further develop their Tele-Pain Neuromodulation Program.

Aptive

Led by CEO Rachele Cooper, a Navy Veteran and aerospace engineer, Aptive is a trusted partner and consulting services provider for government organizations seeking to accomplish strategic transformations, improve performance and leverage modern technology. Aptive has supported the federal government for more than a decade and was named a 2021 Top Workplace by the Washington Post.

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