[219] In her recently published book "How To Make Your Salon Work, So You Don't Have To," salon owner, coach, and author Kelly Shaw (@kellyshawme) shares the journey she underwent to get her salon to a space where everyone — her team, her clients and herself — felt happy and appreciated.

This week's episode explores one of the many processes she relies on to create an emotionally secure environment for her team to thrive in: the Team Esteem Ladder. More specifically, we talk about the four specific steps it involves, the role of a leader, hyacinths and the importance of clear communication.

Links:

Learn more about Kelly's coaching services: https://www.kellyshaw.me

Shop her book, "How To Make Your Salon Work, So You Don't Have To": https://www.kellyshaw.me/shop

Click here to subscribe to the weekly Phorest FM email newsletter: http://bit.ly/2T2gUj1

This episode was edited and mixed by Audio Z: Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed. Great music makes great moments.

Leave a Rating & Review: http://bit.ly/phorestfm 

Read the transcript, or click here to learn more about Phorest Salon Software.