“We're all here for one reason, to provide service to a customer.”

TransLink is the recipient of APTA’s 2019 Outstanding Public Transportation System Achievement Award. TransLink’s CEO, Kevin Desmond, discusses their impressive 18% growth in ridership from 2016-2018, and how their customer-centric mindset was paramount in winning this prestigious award. Desmond also shares his thoughts on the foundation for a successful transit agency and the three primary focuses for TransLink’s future.