[241] It’s never a pleasant experience to deal with unhappy customers, but it’s really not that uncommon in the service industry. Prevention is important, and so is making a real effort to make amends when possible, but sometimes, the best thing to do is to break up with a client.

In this week’s conversation, Hair Educator and Business Coach Kristen Lumiere (@kristen.lumiere) talks about the difference between a challenging service vs a client you’re better off breaking up with, the common anxiety-inducing situations you might face as a stylist or salon owner and shares both her five-step process to resolving them and the must-know tips you need to break up with a client.

Links:

Learn more about Kristen's education offerings: https://www.kristenlumiere.com

Download Kristen's Bless & Release Verbiage Guide: https://view.flodesk.com/pages/61e090714cfe7529d668a8a1

Listen to the Reviving the Stylist podcast on Spotify: https://open.spotify.com/show/4xdvLNdb4NsqQRJ9vQf9F8?si=930e563fbdac4317

Click here to subscribe to the weekly Phorest FM email newsletter: http://bit.ly/2T2gUj1

This episode was edited and mixed by Audio Z: Montreal’s cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed. Great music makes great moments.

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Read the transcript, or click here to learn more about Phorest Salon Software.