Leader's Edge

Leader's Edge

By A Council PlatformBusiness
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Leader's Edge episodes

  • ColoradoCare’s National Implications: A discussion with IMA Financial’s Rob Cohen
    Amendment 69, also known as “ColoradoCare,” is a ballot initiative in the State of Colorado which would completely dissolve employer-provided health benefits and the workers’ compensation insurance market in Colorado. The legislation aims to create a state-operated single-payer health regime and would be devastating to consumer choice, while almost doubling the current state budget. Educating individuals and businesses on what Amendment 69 could mean for cost, quality and access to healthcare was the main point of this podcast with Rob Cohen, chairman and chief executive officer of The IMA Financial Group Inc., in Denver, Colo. Listen to Cohen's conversation with The Council's Joel Kopperud.
    10 min
  • The Art of a Great Customer Experience
    COUNCILcast Episode 2 – Jon Picoult, Founder & Principal, Watermark Consulting
    What is customer experience and why does it matter? Jon Picoult, founder and principal of Watermark Consulting, explains the importance of customer experience in business terms: 1. People will pay more for a positive customer experience; 2. A great customer experience increases revenue and reduces (or at least controls) operating expenses; 3. Happy, loyal clients complain less. COUNCILcast is a podcast series brought to you by The Council of Insurance Agents & Brokers.
    18 min
  • Diversity in the Workplace – How Bias Costs Companies Millions
    COUNCILcast Episode 1 – Natalie Holder
    How do subtle biases interfere with engaging employees and innovating in the workplace? How do micro-inequities inadvertently erode the confidence of rising leaders? Is your company at risk? Natalie Holder, an employment lawyer and author of “Exclusion: Strategies for Increasing Diversity in Recruitment, Retention and Promotion” explains the difference between diversity and inclusion and how a company’s ability to recruit top talent increases dramatically when it improves its inclusive workplace culture. COUNCILcast is a podcast series brought to you by The Council of Insurance Agents & Brokers.
    17 min

About Leader's Edge

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Established in 2004, Leader’s Edge is the award-winning content platform for The Council of Insurance Agents & Brokers, covering legal and legislative issues, international business and…

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