Jack interviews best-selling author Patrick Lencioni, who spoke at a Nexstar Leadership Spotlight. Lencioni talks about his work in Silicon Valley – including Apple Computer – and gives tips on how to overcome the challenges of a dysfunctional team.

Jack talks with Kip Salas, owner of Advanced Home Services, about business development; looking past what you believe to discover what's real; and the benefits of business peers and mentors.

Jack welcomes back Greg Niemi, Nexstar's former President and CEO. Niemi, now a private consultant, talks about creating a culture of responsibility and accountability. 

Roberto Luongo, who joined Nexstar in 2001, talks about the importance of focus and concentration, and how they impact company growth. 

Jack talks with Matt Schroll from ABC Plumbing, Heating, Cooling & Electric. Schroll, the third generation of his family's company, talks about how he gained perspective by starting at the bottom and working his way up.

Jack talks with Todd Damschen, who expanded Mainstream from electrical to include plumbing and HVAC. Damschen talks about the importance of matching technical know-how with business acumen.

Jack interviews Brad Martin, formerly the owner of Scottco and a former Nexstar board chairman. Martin, who joined Nexstar in 1992, knew he needed help when he realized no one in his organization knew how to run a service business. He came back with a list of 200 ideas after his first meeting with Nexstar. 

Jack interviews Anthony Mattioni, owner of Mattioni Plumbing, Heating & Cooling.  Anthony talks about transitioning from the Marines to his family-owned company. The discussion ranges from setting career expectations to understanding the true value of a high performance service manager. 

Bobby Bellini, owner of Varsity Home Service, became a Nexstar member in 1994. He explains how he transitioned his business from commercial to residential home service, and the lessons learned along the way. 

Jack welcomes back Bill Raymond, a longtime business owner, Nexstar member and master trainer, and now a Nexstar TAP coach. Bill and Jack discuss how to process both mistakes and successes, which create perspective and opportunities for growth.