Edan Bar-Lev started Do It Right Plumbers from scratch and became a Nexstar member before the company was launched. He talks to Jack about his professional start as a chef after graduating from the Culinary Institute of America, to getting a license as a plumber so he could get into the trades. The connection? Understanding the necessity of customer satisfaction and good reviews.

Jack chats with one of Nexstar's founders, Tom Kelly, who comes from a long line of plumbers and who's owned Drucks Sudden Service for more than 30 years. Kelly talks about the importance of building a foundation for growth – whether it’s an organization like Nexstar or your own business. “There’s no sliver bullet,” he explains. “It takes hard work, perseverance, and believing in the message.”

Nexstar founder Frank Blau, Jr. returns to talk with Jack about how to help your employees develop the right perspective about your company's operation and financial outlook.

Jack interviews Dan Weltman, one of the founders and original 16 members of Nexstar. Weltman shares stories of the organization's early days and the very first Super Meeting, which was attended by only 55 members. He talks about the rewards of longtime professional associations, and the satisfaction that comes from sharing advice earned by experience.

Customer Experience Coach Tom Merriott has been on the Nexstar staff since 2011. Merriott discusses how he participated in the creation of his Nexstar role, and how the examples members provided of call center excellence lead to the development of the training material.

Mike Barker from Barker & Sons Plumbing & Heating shares how his desire to move to the next level led him to Nexstar. He talks with Jack about his participation in a "ride and decide" program, in which local high school students spend a week experiencing what life is like working in the trades.

Elaine Damschen from Mainstream Electric, Heating, Cooling & Plumbing has been a Nexstar member since 2012. She and Jack talk about attitude and how to break through challenges. Damschen observes that a business can only be as successful as the owner's mindset allows. 

Jack talks to Nexstar member Billy Salts from Magic Valley Electric. Billy discusses the importance of taking the time to find focus – both on objectives and in finding the best roles for your people. 

Nexstar member Josh Savage, owner of Hero Plumbing, Heating & Cooling, joins Jack to talk about the similarities – and differences – between leading a military squad and running a plumbing business. 

Jack interviews Vinh Giang, a teacher and magician, who gave the closing presentation at a Nexstar Leadership Spotlight meeting. Giang talks about the importance of finding effective ways to reinforce learning to make it stick. He offers three keys, starting with the power of perspective.