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----Formal ----

Sean: Hello, Kennedy's insurance, how may I be of assistance to you?

customer: I have a question concerning my new insurance plan.

Sean: What is your question regarding?

customer: It's about my payment dates. Can I change the date?

Sean: Of course. Do you want to continue weekly payments or monthly payments?

customer: Can I change to monthly payments?

Sean: We will send you a letter regarding this change through the mail. Have a nice day!

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learn about the holiday countdown deals

Learn English with EnglishClass101!

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Learn English with EnglishClass101!

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Learn English with EnglishClass101!

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-------Lesson Dialog-------

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Learn English with EnglishClass101!

Don't forget to stop by EnglishClass101.com for more great English Language Learning Resources!

Learn English with EnglishClass101!

Don't forget to stop by EnglishClass101.com for more great English Language Learning Resources!

-------Lesson Dialog-------

----Formal ----

Isabel: Can you explain the incident, sir?

Dave: It happened so fast. I was coming home from work late and walking back from the Metro station; all of a sudden someone jumped out and hit me.

Isabel: Okay. What happened after that?

Dave: Well, as I was falling down, he reached into my pocket and grabbed my wallet and my iPod. Then he ran off.

Isabel: Did you see him clearly? Do you think you could identify him in a lineup?

Dave: No, I was listening to music when he mugged me, and he got me from behind. As he was running away, I could just see his back; he was my height but a lot more muscular.

Isabel: We've been getting a lot of reports lately about this kind of incident. Try and be more careful when you are walking at night. I would recommend not listening to music so you can stay aware. But we'll file your report; at least maybe we can get your wallet back. Usually criminals ditch them after they take the cash and cards.

Dave: I'm just glad I wasn't injured myself.

Isabel: Okay, sir, thank you for filing a report. Here's my card if you have any questions or remember anything else that might help out with the investigation.

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Learn English with EnglishClass101.com! In your home country, there are some phrases that are so common you use them or hear them every day. The same is true in USA too, so why not give your English an instant boost by learning them in this video lesson? With Alisha's help, you'll be sounding like a native English speaker in no time!In this lesson, you'll learn 10 Gift Ideas You Must Know that are used every day in USA. Visit us at EnglishClass101.com, where you will find many more fantastic English lessons and learning resources. Leave us a message while you are there!