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-------Lesson Dialog-------
----Formal ----
Receptionist: What can I help you with, Mr. Nye?
Jeffery Nye: I believe I forgot my plane tickets here the other day.
Receptionist: Wait just one moment please, I'll check...
(computer noises, paper rustling, a chair moving)
Receptionist: Mr. Jeffery Nye?
Jeffery Nye: That's correct.
Receptionist: Our records show that you don't have any printed tickets yet. I didn't print your tickets because we can't do that here.
Jeffery Nye: I'm afraid I don't understand.
Receptionist: Most of our plane tickets are handled online; we just email you the confirmation code.
Jeffery Nye: That's right. I've done that before.
Receptionist: However, you informed me that you must have paper tickets for tax purposes.
Jeffery Nye: (remembering) That's right. I'm in a unique tax situation and I mustn't forget.
Receptionist: In order to accommodate you, sir, we sent you an email with a special case number. You'll have to call customer service with that case number and ask them to mail you printed tickets.
Jeffrey Nye: But I don't remember getting any email. Could you send me another one?
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