Learning Uncut

Keara Byrne, the Head of Leadership and Organisational Development at Arriba Group, discusses her extensive use of human-centered design (HCD) in various organisations. Keara shares her passion for HCD and its value in creating effective solutions. She stands by the claim that without HCD, she would have wasted time, money, and credibility. Listen to learn more about the benefits of co-designing solutions with stakeholders and the power of human-centered design in L&D and OD.

[00:02:13] Imposter syndrome and facilitation.

[00:04:13] Philosophy of facilitation

[00:08:06] Democratizing the conversation.

[00:14:39] Rewards and recognition program.

[00:15:19] Persona creation.

[00:19:00] Emotions and behavior change.

[00:23:05] Human-centered design tools.

[00:27:31] Challenging customer behaviors.

[00:31:23] Using data to drive storytelling.

[00:36:03] When to use HCD.

[00:38:54] Overusing human-centered design.

[00:42:28] Unlocking creativity in workshops.

[00:49:06] Starting with something different.

[00:50:08] Philosophy of embracing great ideas.

Host: Michelle Ockers

Transcript and related resources: https://learninguncut.global/podcast/134/

Podcast information and more episodes: https://learninguncut.global/podcast/

Continuing their series on Skills Development, Ravina Bhatia and Michelle Ockers explore the critical element of goal alignment in skills development. They discuss the challenges of aligning personal development goals with organisational objectives and emphasize the importance of this alignment for success.

This is the third in our Learning Uncut Elevate series on Skills Development. Additional episodes published fortnightly.

A conversation between Learning Uncut co-founders Michelle Ockers and Ravina Bhatia

Transcript and related resources: https://learninguncut.global/podcast/elevate-21/

Podcast information and more episodes: https://learninguncut.global/podcast/

Simon Jobson, the Director of Capability and Learning at Sydney Trains discusses their Elevate customer service training program for their operational workforce of over 2,000 people. The program was designed using an evidence-based approach that drew on insights from business data and employee focus groups. The digital learning program is problem-centred (rather than content oriented) and engaging, with a range of follow-up 'nudge' mechanisms to support learning transfer.

Host: Michelle Ockers

Transcript and related resources: https://learninguncut.global/podcast/133/

Podcast information and more episodes: https://learninguncut.global/podcast/

Continuing our special Learning Uncut Elevate series on Skills Development, Learning Uncut Co-Founders Ravina Bhatia and Michelle Ockers discuss the seven key elements of skills development. They explore what it means to have these elements in place and how they can help organizations set up a successful skills development journey. Whether you're just starting out or already on the path, this episode provides valuable insights into building and developing skills successfully.

This is the second in our Learning Uncut Elevate series on Skills Development. Additional episodes published fortnightly.

A conversation between Learning Uncut co-founders Michelle Ockers and Ravina Bhatia

Transcript and related resources: https://learninguncut.global/podcast/elevate-20/

Podcast information and more episodes: https://learninguncut.global/podcast/

Michelle speaks with Fabrizio Conrado, the Director of AI and Technology at Avado, about building an integrated learning technology infrastructure. Fabrizio discusses Avado's journey in selecting Thought Industries as their LMS provider and how they successfully integrated it with other technology elements. He also shares key considerations for selecting the right technology and partner and provides valuable tips for integrating learning technology to create a seamless user experience. Additionally, Fabrizio delves into the exciting possibilities of AI in learning and development.

Host: Michelle Ockers

Transcript and related resources: https://learninguncut.global/podcast/132/

Podcast information and more episodes: https://learninguncut.global/podcast/

Skills development has gained significant attention in L&D in recent years, particularly in the context of the COVID-19 pandemic and rapidly changing business landscape. In this Elevate episode Learning Uncut co-founders Ravina Bhatia and Michelle Ockers discuss how skills development has evolved in recent years and fundamentals for getting started with contemporary approaches to skills development. Ask the right questions and get the foundations in place up front for successful skills development initiatives.

This is the first in our Learning Uncut Elevate series on Skills Development. Additional episodes published fortnightly.

A conversation between Learning Uncut co-founders Michelle Ockers and Ravina Bhatia

Transcript and related resources: https://learninguncut.global/podcast/elevate-19/

Podcast information and more episodes: https://learninguncut.global/podcast/

In this episode, James Kennedy, a civil engineer and change practitioner, discusses the contractor safety management program at Australian Rail Track Corporation (ARTC). He shares how his childhood passion for LEGOs sparked his curiosity about how things work and how his team used data to rectify their initial misconceptions and bolster program design. Learn about "Hearts and Minds," an initiative that creates a personal connection to safety through stories and experiences, and why behavioral change takes time. Andrew Smith, from Area9 Lyceum, also joins James in this insightful discussion.

Host: Michelle Ockers

Transcript and related resources: https://learninguncut.global/podcast/131/

Podcast information and more episodes: https://learninguncut.global/podcast/

Join Michelle Ockers for a compelling conversation with Dustin Lacasse, the L&D Lead at the San Diego Zoo, as they delve into the world of non-profit L&D. Lacasse shares his personal experiences, highlighting both the challenges and possibilities. He brings to light his team's strategic approach to performance management by moving away from a "needs improvement" to a "developing towards standards" model. He also discusses data-driven refinements and meaningful learning pathways all within the Zoo's unique ecosystem. Discover how the San Diego Zoo drives global impact through its conservation mission.

Host: Michelle Ockers

Transcript and related resources: https://learninguncut.global/podcast/130/

Podcast information and more episodes: https://learninguncut.global/podcast/

How Waka Kotahi New Zealand Transport has piloted a customised micro-credential to develop storytelling skills across their workforce. Our guests are Stacie Swindon, a learning and development consultant from Waka Kotahi and Marcus Garrett, an instructional designer from RMIT Online who partnered on this project. Our host, Michelle Ockers, from Learning Uncut also worked on this pilot, shaping the requirements, and leading the evaluation.

Host: Michelle Ockers

Transcript and related resources: https://learninguncut.global/podcast/129/

Podcast information and more episodes: https://learninguncut.global/podcast/

Marc Howells, VP of Global Talent and Development at AstraZeneca, discusses the company's radical learning transformation. He dives into cultivating a culture of lifelong learning, experimenting with journaling for learning reflection, and fostering continuous learning through their "Learning for Life" campaign. Howells also explains the shift toward learning democratisation, making resources accessible to all employees in multiple languages. With a significant tech overhaul, they streamlined 75 learning technologies down to just eight. Hear about the evolution of the L&D function, with newfound agility and innovative thinking. Discover AstraZeneca's learning revolution in this insightful conversation.

Host: Michelle Ockers

Transcript and related resources: https://learninguncut.global/podcast/128/

Podcast information and more episodes: https://learninguncut.global/podcast/