Simon Jobson, the Director of Capability and Learning at Sydney Trains discusses their Elevate customer service training program for their operational workforce of over 2,000 people. The program was designed using an evidence-based approach that drew on insights from business data and employee focus groups. The digital learning program is problem-centred (rather than content oriented) and engaging, with a range of follow-up ‘nudge’ mechanisms to support learning transfer. Host: <a href= "https://www.linkedin.com/in/michelleockers/">Michelle Ockers</a> Transcript and related resources: <a href= "https://learninguncut.global/podcast/133/">https://learninguncut.global/podcast/133/</a>  Podcast information and more episodes: <a href="https://learninguncut.global/podcast/"> https://learninguncut.global/podcast/</a>

Simon Jobson, the Director of Capability and Learning at Sydney Trains discusses their Elevate customer service training program for their operational workforce of over 2,000 people. The program was designed using an evidence-based approach that drew on insights from business data and employee focus groups. The digital learning program is problem-centred (rather than content oriented) and engaging, with a range of follow-up ‘nudge’ mechanisms to support learning transfer. Host: Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/133/ Podcast information and more episodes: https://learninguncut.global/podcast/

Simon Jobson, the Director of Capability and Learning at Sydney Trains discusses their Elevate customer service training program for their operational workforce of over 2,000 people. The program was designed using an evidence-based approach that drew on insights from business data and employee focus groups. The digital learning program is problem-centred (rather than content oriented) and engaging, with a range of follow-up ‘nudge’ mechanisms to support learning transfer. Host: <a href="https://www.linkedin.com/in/michelleockers/" rel="noopener noreferrer">Michelle Ockers</a> Transcript and related resources: <a href="https://learninguncut.global/podcast/133/" rel="noopener noreferrer">https://learninguncut.global/podcast/133/</a>&nbsp; Podcast information and more episodes: <a href="https://learninguncut.global/podcast/" rel="noopener noreferrer"> https://learninguncut.global/podcast/</a>

133: Sydney Trains Elevate Customer Service – Simon Jobson

Learning Uncut is about real conversations around real learning solutions and real experiences with real advice from real people.

We’re all about keeping it “real.”

Here’s an overview of our approach:

Strategy and tactics. We want to unpack the strategy and how-to’s of creating great learning solutions, frameworks and teams.

CONVERSATIONS, NOT SCRIPTED DISCUSSION
Our podcasts are professional but not so edited and polished that they lose their authenticity. We want our audience to hear real people having real conversations and sharing real examples and advice.

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We want to showcase the “unsung L&D heroes” out there doing great work, being brave and trying new things.

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Learning Uncut is about real conversations around real learning solutions and real experiences with real advice from real people. We’re all about keeping it “real.” Here’s an overview of our approach: Strategy and tactics. We want to unpack the strategy and how-to’s of creating great learning solutions, frameworks and teams. CONVERSATIONS, NOT SCRIPTED DISCUSSION Our podcasts are professional but not so edited and polished that they lose their authenticity. We want our audience to hear real people having real conversations and sharing real examples and advice. PROGRESSIVE We want to showcase the “unsung L&D heroes” out there doing great work, being brave and trying new things. PRACTICAL We invite our guests to share tips and strategies to help listeners take their solutions to the next level. We aim to provide actionable takeaways for our listeners through show notes, links and downloads wherever possible.

Learning Uncut is about real conversations around real learning solutions and real experiences with real advice from real people.

We’re all about keeping it “real.”

Here’s an overview of our approach:

Strategy and tactics. We want to unpack the strategy and how-to’s of creating great learning solutions, frameworks and teams.

CONVERSATIONS, NOT SCRIPTED DISCUSSION
Our podcasts are professional but not so edited and polished that they lose their authenticity. We want our audience to hear real people having real conversations and sharing real examples and advice.

PROGRESSIVE
We want to showcase the “unsung L&amp;D heroes” out there doing great work, being brave and trying new things.

PRACTICAL
We invite our guests to share tips and strategies to help listeners take their solutions to the next level. We aim to provide actionable takeaways for our listeners through show notes, links and downloads wherever possible.

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133: Sydney Trains Elevate Customer Service – Simon Jobson

133: Sydney Trains Elevate Customer Service – Simon Jobson

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