Syracuse University’s Kal Srinivas joins EAB’s Andrina Musser to talk about how the technology, people, and processes changed at Syracuse to boost student retention efforts. The two discuss institutional barriers that had to be addressed, ways to get faculty on board, and the use of predictive analytics in facilitating proactive student outreach. Dr. Srinivas also shares lessons learned and top tips for others looking to undertake a similar transformation at their institution.