Letters of Authority are still the bane of advisers and clients. Even pledges during the pandemic years to improve automation and processing times have fallen by the wayside, as some advisers have reported to FT Adviser delays of months - six months in once case - in getting clients transferred to and set up with providers, due to issues caused by delays in letters of authority. 2025 must be the year when this appalling lack of service and outdated processing comes to an end. And here to talk with FT Adviser's Simoney Kyriakou about their campaign is Scott Phillips, founder and chief of The Pension Lab and one of the founder members of The Fix LoA (Letters of Authority) Action Group - FLAG for short.  

The FTAdviser Podcast is designed to inform regulated UK advisers on a range of topics, covering investments, pensions, regulation and other key issues.

Hosted on Acast. See acast.com/privacy for more information.