Let's Talk Sales

The featured guest on episode 9 is Bill Eckstrom. Bill is the President of EcSell Institute, a membership community for senior sales managers and their sales management teams. EcSell Institute turns ordinary sales managers into extraordinary sales coaches by helping them apply their sales coaching formula for excellence. Interview with Bill Eckstrom On this episode, […]

If you’ve been reading the CFS blog in December, you may have noticed that we’ve been writing a lot about customer service. So in this “CFS Talks Sales” roundtable, we share ideas for improving customer service to grow sales.

In this episode of Let’s Talk Sales, you’ll hear from Arianna Miskel, Rebecca Smith, Charles Bernard, and Elizabeth Frederick. Arianna recently wrote an eBook on Why Customer Service Matters in Sales.

In case you missed it, check out Arianna’s eBook here.

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In the podcast, we shared advice for improving customer service in all aspects of your organization in order to grow sales and deepen relationships. We also shared stories about where we’ve seen customer service grow (and shrink!) sales.

Keys to Improving Customer Service

* Arianna advised listeners to start now!

* Rebecca reminded us to never forget that customer service begins at the first interaction.

* Charles recommended adopting the philosophy that everyone is involved in improving customer service.

* I suggested developing a communication plan.

Resources for Improving Customer Service

We recommended a few of our free resources in the podcast, and you can find them here.

* Building Relationships for Success – Relationships are an essential part of customer service.

* Making Client Relationships Work – This resource explains the client evolution process Charles mentioned.

I referenced a paper called Bad Is Stronger Than Good, by Roy F. Baumeister, Ellen Bratslavsky, Catrin Finkenauer, and Kathleen D. Vohs. Check it out if you’re interested in why negative experiences are more impactful than positive ones.

We also mentioned a change that will be coming to the podcast in January – stay tuned!

If you like the podcast, please subscribe to the show, tell a friend about it, and leave us a rating or review. This helps more people find us.

If you have any questions or suggestions for the podcast, please leave a comment below. And if you’d like to be a guest on the show, please contact us at [email protected].

Lastly, if you enjoyed this discussion, check out our first “CFS Talks Sales” roundtable on building stronger relationships.

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If you've been reading the CFS blog in December, you may have noticed that we've been writing a lot about customer service. So in this “CFS Talks Sales” roundtable, we share ideas for improving customer service to grow sales. In this episode of Let's Talk Sales, you'll hear from Arianna Miskel, Rebecca Smith, Charles Bernard, and […]

The featured guest on episode 7 is Glen Boehmer. Glen is the CEO of Sentinel Innovation, a printing company in Hempstead, NY.

Sentinel Innovation provides products such as business cards, postcards, mailers, invitations, greeting cards, and brochures. It also offers digital services. From websites to graphic design, Sentinel is truly all about innovation. But most importantly, Sentinel Innovation offers something that money can’t buy: a true focus on the customer.

CEO, Glen Boehmer, has a heart and passion for people. His mission is to serve others, and create relationships that last.

Interview with Glen Boehmer

On this episode, Glen shares his insights on customer service, building relationships, supporting others, and that it’s all about “fit.” From relationships to prospects and customers to employers and employees, Glen talks about the importance of fit, and about adding value.

Glen cites the importance of having mentors and coaches. And also focuses on the significance of giving over receiving.

And, he also answers questions about:

* His earliest memory in sales

* His journey through business development

* Whether or not we’re all “salespeople”

* A hard lesson learned

* Resources that help in times of difficulty

* Areas where he struggles, as well as where he thrives

* Book suggestions

* A piece of wisdom

* A tactical sales tip that can be applied to your Sales PlayBook

Featured on this Episode:

* Glen Boehmer on Twitter, Facebook, and LinkedIn

* Rebecca Smith on Twitter, Facebook, and LinkedIn

* #1 Book recommendation: Who Moved My Cheese by Kenneth Blanchard

* #2 Book recommendation: The Four Agreements by Don Miguel Ruiz and Janet Mills

* #3 Book recommendation: Good to Great: Why Some Companies Make the Leap and Others Don’t by Jim Collins

* #4 Book recommendation: Harvey Penick’s Little Red Book: Lessons and Teachings From a Lifetime in Golf by Harvey Penick

* Important takeaway: “Never try to change people, just support them.” -Glen Boehmer

* Write a review of this podcast in Apple Podcasts

* Criteria for Success on Twitter: @CFSPlayBook

There are TWO WAYS you can listen to this podcast. You can click the play button at the top of thi...

The featured guest on episode 7 is Glen Boehmer. Glen is the CEO of Sentinel Innovation, a printing company in Hempstead, NY. Sentinel Innovation provides products such as business cards, postcards, mailers, invitations, greeting cards, and brochures. It also offers digital services. From websites to graphic design, Sentinel is truly all about innovation. But most […]

Customer service is an important part of the sales process.

And this month on the CFS blog, we’re focused on all things customer service.

In this episode of Let’s Talk Sales, our Director of Marketing, Rebecca Smith, interviews our Marketing & Sales Coordinator, Arianna Miskel, on her newest eBook: Why Customer Service Matters in Sales: 4 Ways to Help Your Sales Team Excel.

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In the podcast, we share advice for providing stellar customer service throughout the sales process.

Keys to Mastering Customer Service in Sales

During the podcast, Arianna and Rebecca discuss:

* What motivated Arianna to write about customer service

* How customer service translates from B2C to B2B

* Why customer service is active rather than passive

* That every interaction we have–whether with a prospect or a customer–matters

* Language – how the words we use matter and suggestions on which words to use and which words not to use

* A useful tip for listeners to add to their Sales PlayBook

Resources for Customer Service in Sales

We recommended a few of our free resources in the podcast, and you can find them here:

* Solving Problems – Arianna and Rebecca address the importance of being a problem solver. The article, Want to Sell More? Start by Solving Problems details more on how to become a problem solver.

* Coaching – Arianna speaks on coaching your sales team to provide great service by practicing words and phrases. For more ideas on coaching, click here to download a copy of Coaching Your Sales Team to Success! And for more team activity ideas, click here.

If you like the podcast, please subscribe to the show, tell a friend about it, and leave us a rating or review. This helps more people find us.

If you have any questions or suggestions for the podcast, please feel free to leave a comment below. And if you’d like to be a guest on Let’s Talk Sales, please contact us at [email protected].

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Customer service is an important part of the sales process. And this month on the CFS blog, we're focused on all things customer service. In this episode of Let's Talk Sales, our Director of Marketing, Rebecca Smith, interviews our Marketing & Sales Coordinator, Arianna Miskel, on her newest eBook: Why Customer Service Matters in Sales: […]

The featured guest on episode 5 is Bobby Giurintano. Bobby is a Key Account Manager at TGI Office Automation, a comprehensive office technology provider offering scalable solutions to complex business issues.

TGI offers unparalleled, innovative technology from industry leading partners like Toshiba, Lanier, Lexmark, KIP, Riso, Kodak, Kyocera and HP. These partnerships enable TGI to provide businesses with both cost effective and reliable multifunctional copiers, printers and fax machines. In addition to hardware solutions, TGI provides leading edge document management solutions. And it’s structured to help businesses create, capture, store, access and secure documents more effectively and efficiently.

Interview with Bobby Giurintano

On this episode, Bobby shares his insights on building relationships, perseverance in sales, and that customer service matters. He notes that no matter how successful you are, it’s all about the pipeline. And that having a pipeline is critical–because you never know when things will change.

Bobby cites the importance of having mentors and coaches. And also focuses on the significance of having accountability partners in business.

And, he also answers questions about:

* His earliest memory in sales

* His journey through business development

* Whether or not we’re all “salespeople”

* A hard lesson learned

* Resources that help in times of difficulty

* Areas where he struggles, as well as where he thrives

* Book suggestions

* A piece of wisdom

* A tactical sales tip that can be applied to your Sales PlayBook

Featured on this Episode:

* Bobby Giurintano on Twitter, Facebook, and LinkedIn

* Rebecca Smith on Twitter, Facebook, and LinkedIn

* Book recommendation: How to Win Friends and Influence People by Dale Carnegie

* Important takeaway: Never condemn, complain, or criticize.

* Write a review of this podcast in Apple Podcasts

* Criteria for Success on Twitter: @CFSPlayBook

There are TWO WAYS you can listen to this podcast. You can click the play button at the top of this page. Or, you can listen from your mobile device’s podcast player through iTunes, Stitcher, Google Play, or TuneIn.

If you have any questions or suggestions for Let’s Talk Sales, please feel free to leave a comment below. And if you’d like to be a guest on Let’s Talk Sales, please contact us at [email protected].

The featured guest on episode 5 is Bobby Giurintano. Bobby is a Key Account Manager at TGI Office Automation, a comprehensive office technology provider offering scalable solutions to complex business issues. TGI offers unparalleled, innovative technology from industry leading partners like Toshiba, Lanier, Lexmark, KIP, Riso, Kodak, Kyocera and HP. These partnerships enable TGI to provide […]

Interested in building stronger relationships with your prospects, clients, and colleagues?

Each month on the CFS blog, we pick a monthly theme and write about it from different perspectives. We wanted to bring that discussion to the podcast as well, so each month we’ll have a “CFS talks sales” roundtable discussion related to the month’s theme.

In November, we’ve been writing about client relationships, so in this first roundtable we discuss building stronger relationships.

In this episode of Let’s Talk Sales, you’ll hear from Charles Bernard, who recently wrote an eBook on Making Client Relationships Work, Rebecca Smith, Arianna Miskel, and Elizabeth Frederick. (This is Arianna’s podcast debut!)

If you missed it, check out Charles’s ebook here.

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In the podcast, we shared advice for building stronger relationships in your professional and personal life.

Keys to Building Stronger Relationships

* Charles reminded us to “give to get.”

* Rebecca shared that we should “be genuine without being a jerk!”

* Arianna advised us not to discount anyone’s potential.

* I suggested blocking out time to build relationships and using tools like CRM.

Resources for Building Stronger Relationships

We recommended a few of our free resources in the podcast, and you can find them here.

* How to Generate Sales Leads Using LinkedIn – That’s the “snausage” process Arianna & Charles mentioned.

* The CFS Guide to Time Management – Learn to time block!

* Building Relationships for Success – Advice you can use in life or at work.

If you like the podcast, please subscribe to the show, tell a friend about it, and leave us a rating or review. This helps more people find us.

If you have any questions or suggestions for the podcast, please feel free to leave a comment below. And if you’d like to be a guest on Let’s Talk Sales, please contact us at [email protected].

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