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Today we are excited to have Colleen Keyworth on the show! Colleen is the director of sales and marketing at Online-Access Inc., an HVAC web marketing company located in Michigan. She was recognized in the 2019 ACHR News’ "Top 40 Under 40 HVACR Professionals" and more recently awarded Service Nation's 2020 "Woman of the Year Award." She is also part of the board of directors of Women in HVACR! Championing women in the trades is truly part of her DNA!

In this episode, we will talk about her journey to the trades, the early days at Online-Access, her experiences in teaching and training contractors how to better use the web to generate business, and what’s it like working with Women in HVACR!

This episode will be full of nuggets and fun, GUARANTEED! 😄  Grab your favorite drink and join in the conversation!

How do past experiences help you out to be the person you are now in the business? 

Can you walk us through your HVAC journey? 

 Have you ever been responsible for hiring and firing in the company? 

The future of marketing and new technologies, what do you see as the future for marketing companies to dominate HVAC companies? 

In the HVAC business, what are some of the things that are being left behind that we would need to bring back again? 

What is your philosophy and opinion about the 3-Phone System? 

Can you walk us through the coming plans for Women in HVACR? 

How do you balance all the things you have to take care of in your life? 

Find Colleen :

On The Web: https://www.hvacwebsites.com/
On The Web: https://www.womeninhvacr.org/
Facebook: https://www.facebook.com/OnlineAccessInc/
Facebook: https://www.facebook.com/WHVACR
Via Email: [email protected]

Join Our Group: https://www.facebook.com/groups/hvacrevealed
Presented By On Purpose Media: https://www.onpurposemedia.ca/
For HVAC Internet Marketing reach out to us at [email protected] or 888-428-0662

Sponsored By:
Chiirp: https://chiirp.com/hssr
Profit Rocket: https://callprofitrocket.com
Real Time Marketing: https://realtime360.io/

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🚨 TWO GUESTS ALERT! 🚨

This week, we are excited to have Michael Munoz and Shreya Nagwani of Service MVP on the show! Michael is a communications coach and Shreya is a solutions specialist. With years of experience positively impacting their clients, they are a force to be reckoned with in the trades!

In this episode, we will talk about Michael’s journey to the trades, what’s new with Service MVP, the role of proper communication training in an HVAC business’ success, and how your business should prepare for the summer!

Double the guests, double the nuggets, and double the fun! You surely don’t want to miss this one so grab your favorite drinks and join the conversation!

From managing a company 300k/mo to 2.2M and then retiring at 33 years old, where did that strong work ethic that you were able to develop come from?

Walk us through this professional mindset in that shift that you had in becoming a true professional.

You get to put a billboard up on the 405, it has one message on it to every single trades tech driving in LA, what does it say?

Why is it that you feel people won’t invest in themselves?

Find Michael :

On The Web: https://www.servicemvp.com/pages/become-a-member
Via Email: [email protected]
Facebook: https://www.facebook.com/WeAreServiceMVP

Find Shreya :

On The Web: https://www.servicemvp.com/pages/become-a-member
Via Email: [email protected]
Facebook: https://www.facebook.com/shreya.konoperez
Facebook: https://www.facebook.com/WeAreServiceMVP
Phone: 408-219-4322

Join Our Group: https://www.facebook.com/groups/hvacrevealed
Presented By On Purpose Media: https://www.onpurposemedia.ca/
For HVAC Internet Marketing reach out to us at [email protected] or 888-428-0662

Sponsored By:
Chiirp: https://chiirp.com/hssr
Profit Rocket: https://callprofitrocket.com 

Send us a text

Hello June! 🎉🎉

This week, we have Peter Roth on the podcast! He’s the owner of Solar Wise, a solar energy company based in Colorado.

In this episode, we will talk about Peter’s interesting journey to the trades, what Solar Wise brings to the table, the important advantages of solar energy, and the one question he wishes people would ask him more but don’t!

Let’s welcome the new month with another episode filled with nuggets that you can use to take your HVAC business to the next level! Sit back, relax, and enjoy your favorite drink!

What are some of those limitless beliefs that you had to break down? 

What do you see in the solar industry and how can you integrate it into the HVAC space?

If I am planning to get a solar system for the next 25 years, what if I just used it for 12 years?

How did the first business you sold contribute to your HVAC business?

Find Peter :

On The Web: https://www.getsolarwise.com/
Partner Up With Solar Wise: https://www.getsolarwise.com/partner
Via Email: [email protected]
Phone: 303-597-8687
Facebook: https://www.facebook.com/getsolarwise

Join Our Group: https://www.facebook.com/groups/hvacrevealed
Presented By On Purpose Media: https://www.onpurposemedia.ca/
For HVAC Internet Marketing reach out to us at [email protected] or 888-428-0662

Sponsored By:
Chiirp: https://chiirp.com/hssr
Profit Rocket: https://callprofitrocket.com 

Send us a text

🎙️🔥 Join us as we delve into the world of call-by-call management with our special guests, Devon Murphy and Andrew Laughner, both from Peterman Brothers. They'll share their insights on why they believed this system could make a difference, the challenges they faced during implementation, the adjustments they made, and the remarkable results they achieved.

Get ready for an eye-opening discussion as Devon and Andrew take us through their journey. Learn firsthand how their call-by-call management/coaching system transformed their business, boosting efficiency and streamlining operations. 🌟

Pour yourself a tall one! See you there 😎

What are some of the things you noticed coming into a culture as an employee?

What is the process of call-by-call management?

How did you get the technicians to buy in to be able to jump into this process and say, “yes,” to get them excited about doing this, despite never doing this before?

Selecting the coach for the technician: How is it you go about pairing and meshing together? What’s the thought process and how are you maximizing this pairing?

Find Devon :

On The Web: https://www.petermanhvac.com/
Facebook: https://www.facebook.com/devon.harrison.75641
Facebook: https://www.facebook.com/PetermanHVACIndianapolis/
TikTok: https://www.tiktok.com/@petermanbros
Instagram: https://www.instagram.com/thepetermanbros/
Twitter: https://twitter.com/petermanbros

Find Andrew :

On The Web: https://www.petermanhvac.com/
Facebook: https://www.facebook.com/PetermanHVACIndianapolis/
TikTok: https://www.tiktok.com/@petermanbros
Instagram: https://www.instagram.com/thepetermanbros/
Twitter: https://twitter.com/petermanbros
Linkedin: https://www.linkedin.com/in/andrew-laughner-37bbb1212/

Join Our Group: https://www.facebook.com/groups/hvacrevealed
Presented By On Purpose Media: https://www.onpurposemedia.ca/
For HVAC Internet Marketing reach out to us at [email protected] or 888-428-0662

Sponsored By:
Chiirp: https://chiirp.com/hssr
Profit Rocket: https://callprofitrocket.com 

Send us a text

We are excited to have Chris Badran on the show! If you don’t know Chris, he is the co-founder and president of Rocket Bookings! His passion for helping home service businesses to reach the next level is second to none!

In this episode, we will talk about his journey to the trades, his experiences as a comfort advisor at Absolute Airflow, what led him to start Rocket Bookings, and the steps to overcome the upcoming shoulder season!

Sit back, relax, and enjoy as we end the month of May with a nugget-filled episode! Be sure to grab your favorite drinks and join the conversation!

From the business perspective, what are some of the things they can do to get calls on the board and make them profitable?

Looking at the KPIs and metrics on calls, when you know somebody is failing at it, what are some of the things you're looking for/at?

How often do you train, what’s an adequate cycle for training for someone handling the outbound calls?

How much do you focus on individual bonuses and team bonuses and do you have those running at the same time?

What is it you’re looking for in an outbound caller that you wouldn’t be looking for in a CSR?

Find Chris :

On The Web: www.callrocketbookings.com
Book a Call!: https://calendly.com/rocketbookings/
Via Email: [email protected]
Phone: (949) 606-2538

Join Our Group: https://www.facebook.com/groups/hvacrevealed
Presented By On Purpose Media: https://www.onpurposemedia.ca/
For HVAC Internet Marketing reach out to us at [email protected] or 888-428-0662

Sponsored By:
Chirp: https://chiirp.com/hssr
Profit Rocket: https://callprofitrocket.com 

Send us a text

This week, we have Uncle Joe Crisara on the podcast! If you’re unfamiliar with Uncle Joe, he is America's HVAC, Plumbing & Electrical Contractor "Service Sales Coach" at Service MVP. With over 40 years of experience, he’s dedicated to helping HVAC businesses excel and perform at the highest level! 

In this episode, we will talk about why HVAC businesses should prioritize CSR training, the important advantages of business coaching, and the one question he wishes people would ask him more but they don’t!

If you’re looking to get valuable tips and lessons to apply to your business, then this episode is for YOU! Get your drinks and join the conversation!

Predict the future, in terms of running a business, what things do you think will not change in the next 100 years?
What do you think most companies are failing at when it comes to the customer experience?

Would you recommend that a company prioritize calls to certain comfort advisors in the office, or how would you organize that?

Prioritizing calls: If you’ve got a team of 5 techs and 3 advisors, if there’s a tech on a call are they dedicated to those five people, or would you rather the best one take the call?

What are your thoughts regarding online pricing transparency for systems?

Find Joe :

On The Web: https://www.servicemvp.com/pages/become-a-member
On The Web: https://www.contractorselling.com/
Facebook: https://www.facebook.com/WeAreServiceMVP
TikTok: https://www.tiktok.com/@puremotivejoe
YouTube: https://www.youtube.com/channel/UCTq0afoh8roeYNFEYo_R9FQ
Twitter: https://twitter.com/JoeCrisara
Via Email: [email protected]

Join Our Group: https://www.facebook.com/groups/hvacrevealed
Presented By On Purpose Media: https://www.onpurposemedia.ca
For HVAC Internet Marketing reach out to us at [email protected] or 888-428-0662

Sponsored By:
Chiirp: https://chiirp.com/hssr 
Profit Rocket: https://callprofitrocket.com 

Send us a text

This week we welcome Stephanie Fritz, VP of Business Development at Callzilla, to the show! Stephanie brings her many talents, including 15 years of experience in the customer service industry, to Callzilla where she works to identify and build long-term relationships with clients who can benefit from their customer care and business process outsourcing!

In this episode, we will talk about Stephanie’s journey to the trades, how her experience in the customer service industry has helped her navigate the HVAC world, what Callzilla is about, and the importance of improving and investing in customer support.

Time to get your drinks and notepads as we are about to have another episode full of nuggets!

Is customer experience the new battleground, do you experience that and how?

What sorts of techniques and tools would your team teach CSRs to show empathy and listening skills?

What might be some of those questions or tools that somebody can leverage to be able to help disarm the situation?

How do you go about identifying these common keywords and common symptoms that lead to a positive result–How does someone use it to identify a positive or negative?


Find Stephanie :

On The Web: https://www.callzilla.cx/
Via Email: [email protected]
Phone: 443-878-5491
Facebook: https://www.facebook.com/CallZilla/
TikTok: https://www.tiktok.com/@callzilla
Linkedin: https://www.linkedin.com/company/callzilla/

Join Our Group: https://www.facebook.com/groups/hvacrevealed
Presented By On Purpose Media: https://www.onpurposemedia.ca/
For HVAC Internet Marketing reach out to us at [email protected] or 888-428-0662

Sponsored By:
Chiirp: https://chiirp.com/hssr
Profit Rocket: https://callprofitrocket.com 

Send us a text

It’s May! 🎉🎉

We are excited to have Michelle Van Beek back on the show! If you are still unfamiliar with Michelle, she is the COO of Profit Rocket! With over 15 years of leadership experience, her unwavering passion for leadership development and operational strength that leads to profitability is remarkable!

This week, we will talk about creating the E3 Women’s Foundation, her passion to do good for the trades, and tips on how contractors can turn their businesses into profitable ones. Also, know her answer to this most controversial question! Curious about what that question is? You better check this episode out!

Let’s kick off the new month with another episode full of nuggets, fun, and inspiration! Go get your drinks and join the conversation!

How can we normalize bringing women into the trades and make the conversation more acceptable?

What is it that you coach people through to be able to move forward and take strides toward what they want?

What are some of your best advice to owners, coming into summertime, to maximize sales from what they already have in place now?

What questions would you encourage them to get their CSRs to ask over the phone to determine what would be in the top call for the day?

How do you deploy that level of discernment into decision-making to decide whether it’s an emotional decision or there are facts to back it up?

Find Michelle :

On The Web: https://www.callprofitrocket.com/
Via Email: [email protected]
Facebook: https://www.facebook.com/michelle.brown.14811692
Facebook: https://www.facebook.com/ProfitRocketBusinessBlueprint
Join their FB group: https://www.facebook.com/groups/1222244964613567

Join Our Group: https://www.facebook.com/groups/hvacrevealed
Presented By On Purpose Media: https://www.onpurposemedia.ca
For HVAC Internet Marketing reach out to us at [email protected] or 888-428-0662

Sponsored By:
Chiirp: https://chiirp.com/hssr
Profit Rocket: https://callprofitrocket.com

Send us a text

We are excited to have Michael Disney on the podcast! Michael is the co-founder and COO of CEO Warrior. With over 30 years of experience, he serves as one of the catalysts not only to CEO Warrior’s success but to their clients as well!

In this episode, we will talk about Michael’s journey in the HVAC industry, his contributions to the creation of CEO Warrior, the fulfillment of helping businesses grow and be successful, and more!

Let’s end April with another episode full of nuggets and fun! Go get your favorite drink and join the conversation!

How do you identify if you’re trying to figure out if they should be on the bus – What are some of the things you can do introspectively to figure out if this person is the right one for the role/in your business?

How does a business owner go about creating a vision for the company, and two, how do they know if they need to make revisions/alterations to that?

What are some things or tips that somebody can do to get out of their own way and be their own leader?

What are some ways that people can maximize their time within their business?

How would a business best decide what program or coaching model would be the best fit for them? What questions should they be asking?

Find Michael :

Secure Your Seat NOW! https://servicebusinessgrowth.com/service-business-growth-intensive-jersey-23
On The Web: https://ceowarrior.com/
Via Email: [email protected]
Phone: 732-266-4853
Facebook: https://www.facebook.com/michael.disney.71
Facebook: https://www.facebook.com/CEOWarrior
Instagram: https://www.instagram.com/mdisney83/
Instagram: https://www.instagram.com/ceowarrior1/
TikTok: https://www.tiktok.com/@michaeldisney3
Linkedin: https://www.linkedin.com/in/michael-d-6557704a/

Join Our Group: https://www.facebook.com/groups/hvacrevealed
Presented By On Purpose Media: https://www.onpurposemedia.ca/
For HVAC Internet Marketing reach out to us at [email protected] or 888-428-0662

Sponsored By:
Chiirp: https://chiirp.com/hssr
Profit Rocket: https://callprofitrocket.com 

Send us a text

We are excited to have Nathan Keller on the podcast this week! If you don’t know Nathan, he is the co-founder of Free 2 Grow. He’s an experienced sales leader with a demonstrated history of working in the information technology and services industry; skilled in Sales, Partner Management, Customer Relationship Management (CRM), Sales Management, and Strategic Partnerships.

In this episode, we talked about Nathan’s journey to the trades, the importance of streamlining back-office tasks to help businesses grow, what Free 2 Grow is all about, and so much more!

Time for another fun and nugget-filled episode so go get your drinks and join the conversation!

Where are you looking for talent? [in the hiring process.] What is it you’re looking for in those hires?

What’s the training process look like before they take live calls?

Is there a personality test or skills test that you do in the hiring process that you do to extrapolate the people that have that built-in empathy?

What sort of KPIs are you guys looking at daily/weekly/monthly to adequately impact your staff?

Find Nathan :

On The Web: www.free-2-grow.com
Via Email: [email protected]
Phone: 314-504-3281
Facebook: https://www.facebook.com/F2GUser/
Instagram: https://www.instagram.com/f2grow/
Linkedin: https://www.linkedin.com/in/nathankeller/

Join Our Group: https://www.facebook.com/groups/hvacrevealed
Presented By On Purpose Media: https://www.onpurposemedia.ca/
For HVAC Internet Marketing reach out to us at [email protected] or 888-428-0662

Sponsored By:
Sera Systems: https://sales.sera.tech/hvac-revealed
Chiirp: https://chiirp.com/hssr
Profit Rocket: https://callprofitrocket.com