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We had the chance to speak with Rodney Koop of The New Flat Rate at the 2023 Service World Expo. He was a blast to have on the show, and he shared amazing stories about his time as an electrician and business owner, all the way to his starting his new company with 2 of his children. 

We discussed:

• Rodney’s Journey In The Trades
• Some Of His Biggest Failures As A New Business Owner
• Tips For Somebody Who Is Just Starting A Business
• The Transition From Financial Mistakes to Successful Business
• What Is The New Flat Rate, And How Did It Come To Be?
  
  
  

If you’re looking for ways to streamline your business without sales pressure, or you just want to listen to some hilarious stories, you need to tune into this episode of HVAC Success Secrets Revealed. 

Find Rodney:

On The Web: https://thenewflatrate.com/
Linkedin: https://www.linkedin.com/in/rodney-koop-103419b/
E-mail: [email protected]

Join Our Group: https://www.facebook.com/groups/hvacrevealed
Presented By On Purpose Media: https://www.onpurposemedia.ca/
For HVAC Internet Marketing reach out to us at [email protected] or 888-428-0662

Sponsored By:
Chiirp: https://chiirp.com/hssr
Real-Time Marketing: https://realtime360.io/

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Join us in this insightful episode of our podcast as we sit down with Steven Miles, the esteemed VP and CEO of Jerry Kelly Heating & Air Conditioning. Married into a business started by his wife's parents, Steven brings a unique perspective to running a family enterprise. His exceptional leadership has advanced the company and earned him a prestigious spot in the HVAC Hall of Fame.

In This Episode, We Discuss:

• Joining the Family Business
• Delegation and Trust
• Learning from Failures
• Adapting to Change
• Sifting Through Advice

Whether you're involved in a family business, aspire to be a part of one, or are just interested in unique entrepreneurial journeys, this episode offers valuable insights into leadership, adapting to change, and learning from successes and failures.

Find Steven:
On The Web: https://jerrykelly.com/
Linkedin: https://www.linkedin.com/in/steven-miles-52239bb/

Join Our Group: https://www.facebook.com/groups/hvacrevealed
Presented By On Purpose Media: https://www.onpurposemedia.ca/
For HVAC Internet Marketing reach out to us at [email protected] or 888-428-0662

Sponsored By:
Chiirp: https://chiirp.com/hssr
Real-Time Marketing: https://realtime360.io/

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We had a fantastic time at the Service World Expo, talking with industry veteran and current president of Service Nation, Tom Peregrino. 

From his early days as a sales rep to owning Daffron Mechanical and now leading one of the most innovative service-providing organizations, Tom shares in-depth insights from his journey in the HVAC industry. 

Quick takeaways from our enlightening conversation:

1. Adapting to Changes: Transitioning from an entrepreneurial role in a mechanical business to a corporate environment demands a mindset shift. It's about embracing new systems and terminology and often being the least informed person in the room. All of this contributes to personal and professional growth.

2. Focus on HR Practices: For any business, hiring is crucial. Having a proper hiring and recruiting model can yield massive benefits. Tom reminds us of the importance of behavioral assessing potential employees, such as using DISC assessment and even including spouses in the hiring process to assess compatibility.

3. Explore Exit Strategies: From the perspective of a business owner, Tom talks about exploring exit strategies. While private equity could be a good exit strategy, understanding it is paramount. It's important to preserve company culture and prioritize customer service over profit.

If you're a contractor or just someone with a vested interest in the world of HVAC services, this episode is a must-listen!


Find Tom:
On The Web: https://servicenation.com/
Facebook: https://www.facebook.com/ServiceNationInc 

Join Our Group: https://www.facebook.com/groups/hvacrevealed
Presented By On Purpose Media: https://www.onpurposemedia.ca/
For HVAC Internet Marketing reach out to us at [email protected] or 888-428-0662

Sponsored By:
Chiirp: https://chiirp.com/hssr
Real-Time Marketing: https://realtime360.io/

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This was an insightful episode of HVAC Revealed with the incredible Billy Stevens in his booth at Service World Expo, 2023. Billy, the maestro behind the success of Sera Systems and BillyGo, shared his wisdom about thriving in tough business climates. 

As we navigate the HVAC sector, we keep learning, and Billy’s business knowledge is a masterclass in standing out in a competitive industry. Here are three potent takeaways from our conversation:

1️⃣ Efficiency Is Key: By focusing on the efficiency of aspects from job time to software systems, HVAC businesses can increase profitability and deliver superior customer service. Pay structures and processes can be simplified to improve trust and lower costs.

2️⃣ Prioritizing Customer Experience: Billy stressed the importance of customer-centric practices. From eliminating dispatch fees to providing detailed and personalized service, putting the customer first results in positive reviews, referrals, and repeat business.

3️⃣ Embracing Memberships: Businesses can provide better service to their members by condensing service areas. Moreover, having memberships can ensure a more consistent workload and buffer against seasonal slowdowns.

Remember, growth isn't only about top-line revenue. As Billy wisely put it, "Increasing revenue does not fix a business; it creates bigger problems." Focus on maintaining your margins, improving your services, and treating your customers well.

Find Billy:
On The Web: www.sera.tech
Email: [email protected]
Facebook: https://www.facebook.com/SeraSystems

Join Our Group: https://www.facebook.com/groups/hvacrevealed
Presented By On Purpose Media: https://www.onpurposemedia.ca/
For HVAC Internet Marketing reach out to us at [email protected] or 888-428-0662

Sponsored By:
Chiirp: https://chiirp.com/hssr
Real-Time Marketing: https://realtime360.io/

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During the Service World Expo, we had a great conversation with Eric McGrath, the co-founder of Driven Leadership. Eric and his wife have been challenging the status quo of leadership training by offering innovative, hands-on programs specifically tailored for small and medium business owners. Their unique methodology is not just about learning; it's about experiencing and implementing real change.

During this episode, we discussed:

• How Can Business Owners Start Training Leaders When They Don’t Know How
• Can Anyone Lead?
• Who Do We Bring In as Leaders Based On Leadership Skills?
• How Can You Connect With All Different Personality Types?
• How Do You Help Your Leaders Solve Problems Better?

Prepare to be empowered as Eric shares the impact of Driven Leadership's programs, stories of transformation among participants, and practical tips you can apply immediately to your personal and professional life.

Find Eric:

On The Web: https://drivenleadership.com/
Linkedin: https://www.linkedin.com/in/ericmcgrath1/

Join Our Group: https://www.facebook.com/groups/hvacrevealed
Presented By On Purpose Media: https://www.onpurposemedia.ca/
For HVAC Internet Marketing reach out to us at [email protected] or 888-428-0662

Sponsored By:
Chiirp: https://chiirp.com/hssr
Real-Time Marketing: https://realtime360.io/

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In this enlightening episode, we spoke with Covey Cole, the VP of M&A and Partnerships at Any Hour Services. Dive deep into the intricacies of mergers, acquisitions, and partnerships as Covey sheds light on what their company seeks when acquiring new home service businesses. 

We discussed:

• What Can Businesses Do To Make Their Business Look More Attractive To M&A 
• What Financials And Metrics Should Owners Look At?
• Is There A Range You Look For In The Business?
• What Was The Process Of Starting Out With Any Hours Services?
• How Do You Value the ROI Of Marketing When Looking To Acquire?

Whether you're a budding home service entrepreneur or a seasoned business owner looking to scale or sell, this discussion offers invaluable insights. Discover actionable strategies and preparation tips to position your business optimally for potential acquisition opportunities. Don't miss out on these expert insights!

Find Covey:

On The Web: https://anyhourservices.com/
Linkedin: https://www.linkedin.com/in/covey-cole-953b8aa1
Phone: (801) 787-3546

Join Our Group: https://www.facebook.com/groups/hvacrevealed
Presented By On Purpose Media: https://www.onpurposemedia.ca/
For HVAC Internet Marketing reach out to us at [email protected] or 888-428-0662

Sponsored By:
Chiirp: https://chiirp.com/hssr
Real-Time Marketing: https://realtime360.io/

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We're honored to have Dave Carroll join us for a candid conversation. He's the driving force behind DOPE, a marketing brand revolutionizing how home service businesses approach marketing. With a keen understanding of traditional and digital spaces, Dave aims to bring the best of both worlds to businesses everywhere.

🔍 What We Discuss:

• Best Practices For Direct Mail
• How Can You Do Direct Mail On A Quick Turn Around?
• What Type Of Content Can We Use To Educate?
• The Value Of Market Touch
• Utilizing Radio and Billboard Platforms

Whether you're an entrepreneur, a marketing enthusiast, or someone curious about the evolving world of business and innovation, this conversation promises a wealth of insights.


Find Dave:

On The Web: https://www.dopemarketing.com/
Linkedin: https://www.linkedin.com/in/dopemarketing/


Join Our Group: https://www.facebook.com/groups/hvacrevealed
Presented By On Purpose Media: https://www.onpurposemedia.ca/
For HVAC Internet Marketing reach out to us at [email protected] or 888-428-0662


Sponsored By:
Chiirp: https://chiirp.com/hssr
Real-Time Marketing: https://realtime360.io/

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We're thrilled to have Amanda Triolo back on the podcast! As the CEO of Grasshopper Heating & Cooling, Amanda is not just leading one of the top HVAC service companies in Albany, NY, but she's also pushing boundaries in the industry by leveraging innovative technologies like AI.

Amanda's journey with Go Grasshopper has been nothing short of exemplary. She's doing everything from pioneering new ways of managing customer calls to navigating the intricacies of company liability. Dive deep into our conversation to get insights on how technology revolutionizes the trades.

We discussed: 

• AI and Call-By-Call Management: How do they complement each other?
• How is technology optimizing the sales process?
• Meeting and Exceeding Customer Service Expectations.
• Tackling Company Liability in the AI era.
• Techniques to mitigate resistance.

Don't miss this chance to learn from one of the most respected executives in the trades. If you've ever wondered about the practical implications of AI in the HVAC world, this episode is for you!

Find Amanda:

On The Web: https://gograsshopper.com/
E-Mail: [email protected]
Learn More About Their New AI Program: https://www.cxc.ai/

Join Our Group: https://www.facebook.com/groups/hvacrevealed
Presented By On Purpose Media: https://www.onpurposemedia.ca/
For HVAC Internet Marketing reach out to us at [email protected] or 888-428-0662

Sponsored By:
Chiirp: https://chiirp.com/hssr
Real-Time Marketing: https://realtime360.io/

Send us Fan Mail

In this enlightening episode, we sit down with Dylan Rucker, the dynamic owner of All Heart Heating and Cooling. As a figurehead in the HVAC industry, Dylan offers an unparalleled behind-the-scenes look at what it truly takes to run a successful HVAC business.

We discussed:

• What Mistakes Did You Make That Almost Made You Go Bankrupt?
• Keeping Your Emotions In Check For Tough Conversations
• What Have You Learned From Yourself About Team Communication?
• How Do You Help Team Players Grow In Your Business?
• What Was The Experience Of Going Through A Rebrand?

Join us for this riveting conversation filled with raw anecdotes, invaluable lessons, and actionable insights. If you're in the business world or simply a lover of growth stories, this episode with Dylan Rucker is a must-listen!

Find Dylan
On The Web: https://callallheart.com/
E-Mail: [email protected]

Join Our Group: https://www.facebook.com/groups/hvacrevealed
Presented By On Purpose Media: https://www.onpurposemedia.ca/
For HVAC Internet Marketing reach out to us at [email protected] or 888-428-0662

Sponsored By:
Chiirp: https://chiirp.com/hssr
Real Time Marketing: https://realtime360.io/

Send us Fan Mail

We had the privilege to sit down with Angela Leopard, the owner of Home Service in a Box, a groundbreaking venture that beautifully combines accounting with intuitive dashboards, all under the expert guidance of a fractional CFO.

If you've ever wondered about the intricacies of financial books or how to measure the efficiency of your business, this episode is a MUST-WATCH!

We discussed: 

• What Causes The Large Discrepancies In Your Financial Books?
• What Are Some Of The Eye-Openers That Businesses Are Shocked By?
• How Can You Measure Tech Efficiency?
• How Do You Review Your Expenses?
• How To Determine Your Break-Even Point

Angela shared a wealth of knowledge that can benefit both seasoned business owners and beginners looking to grasp their financials. Don't miss out!


Find Angela:

On The Web: https://homeservicenabox.com/
E-Mail: [email protected]

Join Our Group: https://www.facebook.com/groups/hvacrevealed
Presented By On Purpose Media: https://www.onpurposemedia.ca/
For HVAC Internet Marketing reach out to us at [email protected] or 888-428-0662

Sponsored By:
Chiirp: https://chiirp.com/hssr
Real-Time Marketing: https://realtime360.io/