Dr. Vitz talks about putting yourself in someone else's shoes to understand and validate the cause of the conflict.

Dr. Vitz talks about expecting the behaviors that lead to a conflict.

Dr. Vitz talks about slowing down to avoid or respond to a conflict.

Dr. Vitz talks about putting yourself in the best position to identify and head off a conflict.

Dr. Vitz talks about diffusing or deflecting conflict with a segue or and exit.

Dr. Vitz talks about setting your attention and setting the tone to avoid conflict.

Dr. Vitz talks about the practices that keep us in shape to avoid and, when necessary, to navigate conflict.

Dr. Vitz talks about preparing for conflict with thoughtfulness and positive acknowledgement, and not playing into the conflict.

Dr. Vitz talks about how you should approach all situations as an opportunity to give.

Dr. Vitz talks about how a thoughtful plan will help you avoid conflict and open a channel for success.