Financial institutions, particularly community banks, are experiencing a paradigm shift in the architecture of banking.

While the idea of stitching together the banking experience has always been present, we’re finally seeing a truly connected ecosystem due in part to the technological acceleration that’s taken place in the past 3 to 5 years.

In this episode, Nitin Mhatre, CEO of Berkshire Bank, discusses the importance of combining automation with personalization and how community banks can go beyond the baseline expectations to facilitate more environmentally and socially-responsible lending.

We discuss:

- Combining digital and human touchpoints

- The importance of a connected front, middle and back-office

- Improving financial literacy

- How to measure environmental and social responsibility

To hear more from Leaders in Lending, check us out on Apple Podcasts, Spotify, or on our website.

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