Emily Sander answers a listener’s question about how to get through to a boss who says, “I don’t care about the database, I care about results.” She talks about reframing communication to focus on the boss’s priorities, suggests offering options for overcoming constraints, and gives tips like sharing summaries instead of full reports. Emily shares examples, including her own experience with company data sets, and explains how choosing different words can keep conversations productive.

Links Mentioned:

• Clarity Call with Emily

Free Resources:

• Strategic Planning Checklist 
• Chief of Staff Skills Assessment Checklist
• A Day in the Life of a Chief of Staff
• Chief of Staff Toolkit

Get in Touch With Emily:

• Connect on LinkedIn
• Follow on YouTube
• Learn more about coaching 
• Sign up for the newsletter
• Clarity Call with Emily

Who Am I?

If we haven’t yet before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want. 

Time Stamps:

00:51 Understanding What Results Mean
02:04 Addressing Constraints and Offering Solutions
03:30 Effective Communication Strategies
05:27 Interpreting and Summarizing Reports
08:36 Aligning on Expectations and Language
10:15 Database vs. Results: Bridging the Gap
11:51 Final Thoughts and Wrap-Up

Emily Sander talks with Katie Rohn about her journey from sales to strategy at Google and her time as a Chief of Staff. They share stories about the different versions of the Chief of Staff role, how relationships shape the job, and why self-reflection matters during career transitions. Katie explains how she coaches generalists and Chiefs of Staff, and both discuss the pros and cons of taking the scenic route in your career.

Links Mentioned:

• Connect with Katie Rohn on LinkedIn

Free Resources:

• Strategic Planning Checklist 
• Chief of Staff Skills Assessment Checklist
• A Day in the Life of a Chief of Staff
• Chief of Staff Toolkit

Get in Touch With Emily:

• Connect on LinkedIn
• Follow on YouTube
• Learn more about coaching 
• Sign up for the newsletter
• Clarity Call with Emily

Who Am I?

If we haven’t yet before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want. 

Time Stamps:

01:20 Journey to Chief of Staff at Google
03:26 Roles and Responsibilities of a Chief of Staff
09:38 Transition to Coaching and Career Reflections
22:42 Exploring Career Paths for Chiefs of Staff
25:13 Balancing Personal Values and Career Growth
29:33 Navigating Relationships in the Chief of Staff Role
36:52 Adapting to Changes and Finding the Right Fit

Emily shares a practical question prompt to help you focus on what matters most when facing challenges at work or in life. She gives real examples, like choosing between launching a product on time and not burning out, getting out of your comfort zone to represent your company at conferences, or trading phone scrolling for a more productive morning. The episode is about identifying what’s important versus what’s most important to guide better decisions and growth.

Links Mentioned:

• Clarity Call with Emily

Free Resources:

• Strategic Planning Checklist 
• Chief of Staff Skills Assessment Checklist
• A Day in the Life of a Chief of Staff
• Chief of Staff Toolkit

Get in Touch With Emily:

• Connect on LinkedIn
• Follow on YouTube
• Learn more about coaching 
• Sign up for the newsletter
• Clarity Call with Emily

Who Am I?

If we haven’t yet before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want. 

Time Stamps:

00:42 The Power of Prioritization
01:04 Balancing Comfort and Growth
02:06 Overcoming Fear of Judgment
03:18 Morning Routines for Success
04:21 Applying the Prompt in Real Life
05:30 Developing Resilient Thought Patterns
06:16 Conclusion: Building Unstoppable Habits

Alex Yaroslavsky talks about his journey from navigating conflict as a kid new to the U.S. to building a career in mediation and executive coaching. He shares how Chiefs of Staff can handle disagreements between colleagues, coach their principals through tough conversations, and recognize when workplace tension is productive versus damaging. Real examples include resolving misunderstandings rooted in different work backgrounds and managing your own emotional triggers when resolving conflict with a boss.

Links Mentioned:

• Alex Yaro’s Website

Free Resources:

• Strategic Planning Checklist 
• Chief of Staff Skills Assessment Checklist
• A Day in the Life of a Chief of Staff
• Chief of Staff Toolkit

Get in Touch With Emily:

• Connect on LinkedIn
• Follow on YouTube
• Learn more about coaching 
• Sign up for the newsletter
• Clarity Call with Emily

Who Am I?

If we haven’t yet before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want. 

Time Stamps:

00:44 Alex's Early Life and Immigration
02:27 Discovering Mediation
06:12 Understanding Conflict and Intention
09:58 Preparing for Reconciliation
11:51 Facilitating Productive Conversations
16:23 Managing Triggers and Emotional Responses
19:12 The Importance of Group Dynamics
20:09 Personal Experiences with Conflict
21:38 Navigating Conflict with Your Principal
27:21 Handling Constructive Tension
33:53 Balancing Group and One-on-One Conversations
35:45 The Four-Step Model for Conflict Resolution
37:44 The Role of Humor in Conflict Resolution
38:21 Resources and Contact Information

Emily answers a listener’s question about feeling stuck to a script during presentations. She explains how to focus on key points instead of memorizing every word, suggests adding emotion and attitude to messages, and demonstrates this technique with a “baseball is boring” exercise using different emotions like anger and sadness. Emily gives practical tips to build real confidence by practicing with main ideas, knowing the audience, and being flexible during presentations.

Links Mentioned:

• Clarity Call with Emily

Free Resources:

• Strategic Planning Checklist 
• Chief of Staff Skills Assessment Checklist
• A Day in the Life of a Chief of Staff
• Chief of Staff Toolkit

Get in Touch With Emily:

• Connect on LinkedIn
• Follow on YouTube
• Learn more about coaching 
• Sign up for the newsletter
• Clarity Call with Emily

Who Am I?

If we haven’t yet before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want. 

Time Stamps:

01:18 Emily's Personal Experience
01:45 Identifying the Problem
02:55 Focusing on Key Messages
04:31 Understanding Your Audience
06:18 Dynamic Presentation Techniques
07:49 Attitude and Emotion in Presentations
18:49 Conclusion and Final Tips

Erika Aquino, an angel investor with 26 portfolio companies across five countries, and her Chief of Staff Patricia de Leon, share how they work together to find and support women and minority founders in sustainability, wellness, education, and future of work. They talk about Patricia’s role as the first filter for deals, relationship building, and special projects like producing a TV show on female founders. Erika also opens up about her bipolar diagnosis and emphasizes the importance of resilience and choosing team members who align with her values.

Links Mentioned:

• Erika Aquino’s Website
• Connect with Erika Aquino on LinkedIn
• Connect with Patricia de Leon on LinkedIn
• Follow Erika Aquino on Instagram

Free Resources:

• Strategic Planning Checklist 
• Chief of Staff Skills Assessment Checklist
• A Day in the Life of a Chief of Staff
• Chief of Staff Toolkit

Get in Touch With Emily:

• Connect on LinkedIn
• Follow on YouTube
• Learn more about coaching 
• Sign up for the newsletter
• Clarity Call with Emily

Who Am I?

If we haven’t yet before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want. 

Time Stamps:

01:01 Erika Aquino's Background and Passion
02:46 Patricia De Leon's Journey
05:03 The Role of a Chief of Staff
10:19 Mentorship and Team Dynamics
18:42 Personal Experiences with Mental Health
20:11 Patricia's Journey in the Investment Scene
25:26 Future Goals and Vision for 2026
27:40 Advice for Principals and Chiefs of Staff
30:04 Effective Pitching Tips
31:55 Importance of Personal Connection to Problems
34:15 Connecting with Erika and Patricia
35:13 Final Thoughts and Contact Information

This episode covers practical ways for a Chief of Staff to reduce decision fatigue for their principal and executive team, like removing low-value tasks from their plate and organizing clear, concise email options for faster decisions. Emily shares real examples, such as giving decision options in an “A, B, C” format and using thresholds for approvals, to keep leaders focused on high-impact choices. The discussion also highlights ways for Chiefs of Staff to streamline their own decision-making by automating data collection and tightening up decision frameworks.

Links Mentioned:

• Clarity Call with Emily

Free Resources:

• Strategic Planning Checklist 
• Chief of Staff Skills Assessment Checklist
• A Day in the Life of a Chief of Staff
• Chief of Staff Toolkit

Get in Touch With Emily:

• Connect on LinkedIn
• Follow on YouTube
• Learn more about coaching 
• Sign up for the newsletter
• Clarity Call with Emily

Who Am I?

If we haven’t yet before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want. 

Time Stamps:

00:55 Clearing the Principal's Plate
01:57 Email Communication Tips
05:08 Dialogue with Your Principal
06:27 Optimizing Executive Team Decisions
07:19 Setting Decision Thresholds
09:41 Automating Data for Decision Making
12:19 Making Binary Decisions
13:51 Final Takeaways on Decision Fatigue

Dr. Keith Dorsey talks about his book, "The Boardroom Journey: Practical Guidance for Women to Secure a Seat at the Table," explaining what corporate boards do, why diversity matters, and how anyone - no matter their career stage - can start planning for a board role. He shares actionable advice on building skills across different business areas, networking intentionally (even mentioning how a janitor helped someone land a board seat), and how to confidently position yourself for board opportunities. The episode includes practical steps for mid-career professionals and breaks down the importance of "human capital" and diversity of thought on boards.

Links Mentioned:

• Keith Dorsey’s Website
• Connect with Keith Dorsey on LinkedIn
• Dr. Keith Dorsey’s book: The Boardroom Journey: Practical Guidance for Women to Secure a Seat at the Table 

Free Resources:

• Strategic Planning Checklist 
• Chief of Staff Skills Assessment Checklist
• A Day in the Life of a Chief of Staff
• Chief of Staff Toolkit

Get in Touch With Emily:

• Connect on LinkedIn
• Follow on YouTube
• Learn more about coaching 
• Sign up for the newsletter
• Clarity Call with Emily

Who Am I?

If we haven’t yet before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want. 

Time Stamps:

00:34 Introducing the Book: The Boardroom Journey
02:11 Understanding the Role of a Board
03:22 Key Responsibilities of Board Members
05:54 Human Capital and Board Qualifications
07:28 Personal Reflections and Career Stories
09:11 Evolving Board Diversity
13:44 Challenges and Progress in Board Diversity
17:29 Intentional Career Planning for Board Roles
31:25 Networking and Social Capital
36:04 Practical Steps to Secure a Board Seat
39:06 Conclusion and Contact Information

A Chief of Staff struggles to make three different presentations - an internal all hands update, a customer pitch, and a board meeting - feel meaningful and tailored for each audience. Emily suggests using common core info but adding exclusive details for each group, plus using questions from past meetings to anticipate concerns and adjust content. Real examples include noticing trends in employee questions about pay raises or office changes, collecting follow-up questions from strategic partners, and asking board members what matters most to them.

Links Mentioned:

• Clarity Call with Emily

Free Resources:

• Strategic Planning Checklist 
• Chief of Staff Skills Assessment Checklist
• A Day in the Life of a Chief of Staff
• Chief of Staff Toolkit

Get in Touch With Emily:

• Connect on LinkedIn
• Follow on YouTube
• Learn more about coaching 
• Sign up for the newsletter
• Clarity Call with Emily

Who Am I?

If we haven’t yet before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want. 

Time Stamps:

01:08 Understanding Different Audiences
02:02 Leveraging Previous Questions
03:06 Identifying Patterns and Trends
04:22 Collaborating with Your Team
05:37 Handling Board Meetings
06:58 Embracing Questions as Data Points
10:31 Conclusion and Final Tips

Tracy Van Grack and Michael Patino talk about working with a Chief of Staff, sharing real stories from startup and established companies, including how early-stage teams can build a culture of communications even with limited resources. They cover the difference between hiring internal or external communications experts, using examples like tech startups handling crisis PR and the importance of authentic messaging. The episode also touches on practical steps for establishing company narratives, handling milestones like funding rounds, and common pitfalls in brand building.

Links Mentioned:

• Email Tracy Van Grack
• Connect with Tracy Van Grack on LinkedIn
• Follow Tracy Van Grack on X
• Connect with Michael Patino on LinkedIn
• Email Michael Patino

Free Resources:

• Strategic Planning Checklist 
• Chief of Staff Skills Assessment Checklist
• A Day in the Life of a Chief of Staff
• Chief of Staff Toolkit

Get in Touch With Emily:

• Connect on LinkedIn
• Follow on YouTube
• Learn more about coaching 
• Sign up for the newsletter
• Clarity Call with Emily

Who Am I?

If we haven’t yet before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want. 

Time Stamps:

02:52 Working with a Chief of Staff
05:31 Communications Strategy for Startups
07:29 Building a Communications Culture
11:32 Internal vs. External Communications Resources
16:59 Traits of a Good Communications Officer
20:48 Onboarding Communications Resources
23:12 Crisis Communications and Lessons Learned
25:42 Challenges in Scaling Technology
27:55 Budget and Resource Allocation
30:18 Building Effective Communication Strategies
35:42 The Role of Chief Communications Officers
39:51 Brand Building and Storytelling
47:09 The Importance of Community in Brand Building