Observability is the new buzzword in cloud, and many people confuse it with monitoring, but it's so much more. In this episode, Mike Kavis talks with Erez Barak, VP of Product Development at Sumo Logic, about observability—what it is, how it helps organizations deal with cloud complexity, and how it's helped by (and helps) AI. To implement observability successfully, however, a new IT operating model that removes silos and fosters collaboration is absolutely essential.