How can technology, friendship, and a shared love of pickleball come together to solve one of the game’s biggest everyday frustrations?
In this episode, Tracy Thomas and Cass Toroian share the story behind their new AI-powered pickleball app, the official Pickleball eReferee, designed to help players quickly understand rules, settle on-court disputes, and build more confidence in the game. Tracy, a luxury travel agency owner and self-described pickleball addict, first found pickleball during a difficult season of life and discovered in it a new source of stress relief, purpose, and joy. Cass, with a background in finance and technology and a lifetime of competitive tennis, came into pickleball more recently but immediately noticed a major gap: players often disagree about rules, especially in open play, and there was no easy tool to help.
Together, they explain how the idea for Pickleball eReferee was born, how artificial intelligence and machine learning make the app work, and why they believe it can be a game changer for both beginners and experienced players. Whether someone wants a fast answer about a kitchen fault, a service rule, an out ball, or the differences between amateur and pro pickleball rules, the app is designed to give a quick, accurate response right from a phone or smartwatch. Tracy and Cass also talk about their bigger vision for the platform, including tutorials, rules quizzes, and training tools that can help newer players feel more confident walking onto a court for the first time.
Along the way, they reflect on how pickleball has shaped their lives in very different ways, from helping Tracy rediscover athletic joy after injury to giving Cass a new challenge, a new sport, and a new way to reconnect with competition and community. This is a fun and forward-looking conversation about pickleball, AI, machine learning, pickleball rules, pickleball app, sportsmanship, open play etiquette, confidence, community, and the life lessons that remind us innovation often starts when we notice a small problem and decide to do something about it.
https://pickleball-e-referee.com
📘 Our book Life Lessons from Pickleball™ is now available on Amazon
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A collection of short, true stories from players around the world about community, resilience, and joy through the game of pickleball.
A portion of proceeds supports Operation PaddleLift, through the Global Pickleball Federation, distributing paddles, balls and nets to underserved communities around the world.
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Music gifted to us by Ian Pedersen: @ianpedersen
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