In this bonus episode of Higher Ed Pulse recorded live at the 2025 Engage Summit, host Mallory Willsea sits down with Hannah Wilson, Knowledge Management and CRM Coordinator at Forsyth Tech Community College. This episode explores the vital role of clean data, the evolving relationship between humans and AI in student engagement, and how smart use of chatbots can revolutionize community college communications. From innovative experiments to real-world enrollment gains, Hannah shares how Forsyth Tech is leading the charge in AI implementation in higher ed.

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