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LivePerson CEO on Challenges for Call Centers
Robert LoCascio, CEO of LivePerson, discusses how AI-powered messaging could better serve individuals working from home. He also explains how the call center path structure is challenging and why the business should be completely digital.
Hosts: Carol Massar and Jason Kelly. Producer: Doni Holloway.
See omnystudio.com/listener for privacy information.
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By Bloomberg
3.7
376376 ratings
Robert LoCascio, CEO of LivePerson, discusses how AI-powered messaging could better serve individuals working from home. He also explains how the call center path structure is challenging and why the business should be completely digital.
Hosts: Carol Massar and Jason Kelly. Producer: Doni Holloway.
See omnystudio.com/listener for privacy information.
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