
Sign up to save your podcasts
Or


Today I'm chatting with Don Smith - well known to many of you for his role as the Chief Consulting Officer of Brierley which is now a Capillary Services Company.
Don shares his expertise around optimising some of the common KPI’s for loyalty professionals, the importance of the “mental mantle” of loyalty, as well as some of the big nuggets he learned from the recent Capillary Captivate Conference in Mumbai.
As one of the loyalty industry’s most respected brands, I’m thrilled to bring you some of Brierley’s unique frameworks and perspectives that can help us all build better programs. We also discuss Capillary's most recent news as they acquire Kognitiv Corporation, to enhance both their client portfolio and their position in the US market.
Please enjoy our conversation.
This episode is sponsored by Capillary Technologies.
Show notes:
1) Don Smith
2) Brierley
3) Capillary Captivate Conference
4) An Economic Theory of Democracy (Book)
By Paula Thomas4.6
1616 ratings
Today I'm chatting with Don Smith - well known to many of you for his role as the Chief Consulting Officer of Brierley which is now a Capillary Services Company.
Don shares his expertise around optimising some of the common KPI’s for loyalty professionals, the importance of the “mental mantle” of loyalty, as well as some of the big nuggets he learned from the recent Capillary Captivate Conference in Mumbai.
As one of the loyalty industry’s most respected brands, I’m thrilled to bring you some of Brierley’s unique frameworks and perspectives that can help us all build better programs. We also discuss Capillary's most recent news as they acquire Kognitiv Corporation, to enhance both their client portfolio and their position in the US market.
Please enjoy our conversation.
This episode is sponsored by Capillary Technologies.
Show notes:
1) Don Smith
2) Brierley
3) Capillary Captivate Conference
4) An Economic Theory of Democracy (Book)

112,936 Listeners

56,849 Listeners

3,986 Listeners

8,841 Listeners

380 Listeners

27,687 Listeners

350 Listeners

648 Listeners

338 Listeners

5,666 Listeners

617 Listeners

1,023 Listeners

1,205 Listeners

79 Listeners

418 Listeners