In this episode the team discuss what steps loyalty programmes can take to protect customers and businesses in times of crisis.

In this episode we explore what role redemptions play in building loyalty and give our tips on how to build a successful reward strategy.

In this episode the team explores what we think will and will not happen in the world of loyalty during 2020.

In this episode the team explores the question - is transactional loyalty dead? With Phil Gunter, Alan Lias, Craig Grimshaw and Iain Pringle.

In this podcast we explore if loyalty programmes can be a selfless rather than selfish pursuit.

This week we discuss the holy grail of loyalty programs - how to engage with less frequent customers. With Joanna Ward, David Canty, David Feldman, Alan Lias and Iain Pringle

This time we look at how to build a career in loyalty - how to get started, how has the industry evolved, where is it going and how to get ahead? Featuring David Canty, Phil Gunter, Alan Lias and Iain Pringle.

In our first podcast the team explores when loyalty is right or wrong for a brand, where have we seen loyalty work best and if programs are so great why do they close?

Trailer for a brand new podcast from New World Loyalty featuring Iain Pringle, Phil Gunter, David Canty and Alan Lias where we discuss loyalty programmes and how they can work best for customers and operators and have laugh along the way.