Mahendra Sekaran, Corporate Vice President, Teams Phone, M365 at Microsoft discusses the journey of Microsoft Teams, his role, Understanding IC3 (Intelligent Conversations and Communications Cloud) and ACS (Azure Communication Services) and how they related to Microsoft Teams and leveraging AI in development.

• The Microsoft Teams journey and Mahendra's perspective 
• Understanding IC3, ACS and Microsoft Teams PSTN connectivity
• Thoughts on Teams Phone Mobile
• The importance of reliability, security and customer feedback in driving improvements
• Future developments include leveraging AI to enhance communication experiences and simplify telephony adoption 

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