Ever had a colossal blunder on your hands that resulted in a rooftop unit curb adapter not fitting the new unit? Well, that was us. Join us as we dissect this recent debacle, from our oversight of not getting the spec sheet for the curb adapter, to dealing with a reversed supply and return situation. We'll share some hard-learned lessons on the importance of acquiring the right information beforehand, and how a simple mistake can quickly escalate into a logistical nightmare. 

Moving onto delivery issues, we came across a surprise when a rooftop unit arrived earlier than expected, and had been opened even before delivery. Throw in a poorly packaged boiler to the mix, and you have a recipe for frustration. But there's always a silver lining in these experiences. We'll share how these predicaments reinforced the necessity of equipment verification, preventive measures, and the significance of addressing such issues head-on to prevent them from recurring. So tune in, as we share our experiences and the lessons we've learned from these recent challenges in the field.

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Eric Aune @mechanicalhub
Andy Mickelson @mick_plumb

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Are you walking the tightrope of remote troubleshooting? From dealing with difficult customer calls when systems fail to the tricky decision of when to inspect in-person or troubleshoot over the phone, we bring you a candid conversation about the realities of our industry. Let's take, for instance, the case of a customer with icy radiators - we'll walk you through this firsthand experience and show you how we approach such a scenario.

The balancing act doesn't end there. In our deep-dive into these complex issues, we also bring to light the delicate dance of offering free advice over a call or suggesting a paid service call. This conversation is not just about the financial aspects but also about educating the customer about their systems to prevent unwarranted damage. We take a hard look at the implications of giving away advice for free, the management of customer relationships, and what it means to charge for service calls without undermining these relationships. 

As we round up this engaging episode, we highlight the significance of customer feedback in honing our services. We'd love to hear from you, our listeners, and invite you to join this insightful conversation. Whether it's your thoughts on the trade industry, your experiences in remote troubleshooting, or your opinion on this episode – we're all ears. Tune into this episode and gain valuable insights from our experiences in the trade industry, as we juggle the act of offering remote advice and scheduling service calls. Let's make trades great again, together!

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Eric Aune @mechanicalhub
Andy Mickelson @mick_plumb

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Do you ever wonder what makes 'some' contractors stand out from the crowd? What if we told you it's as simple as 'going the extra mile' for customers? This episode is a deep dive into the contractor-customer relationship. We discuss the importance of referring other contractors, and how crucial it is to have an open and honest approach while doing so. As we share our experiences, we underscore the critical nature of alerting the customer about potential issues that may arise, which they may not be aware of, hence adding value to our service.

We also touch on the significance of being observant when in a customer's home. Life's in the details, right? Spotting a potential roof leak or an old softener could strengthen the trust a customer has in you. However, it's not just about identifying issues - we also discuss how to present solutions without being overly salesy. Finally, we broach the subject of customer safety. We explore how taking responsibility for safety, being proactive, and communicating clearly can often lead to upselling opportunities. This episode is a treasure trove of insights for contractors looking to elevate their service game. Tune in!

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Eric Aune @mechanicalhub
Andy Mickelson @mick_plumb

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As winter's icy grip fastens, are you prepared for the hike in heating costs? With nearly half of U.S households warming their homes with natural gas, many are in for a shock as heating costs skyrocket by 28% compared to last winter. But wait, there's hope! This episode provides tips on how to make savvy long-term investments like insulating your home and replacing old windows, particularly for homeowners in Northeast with older homes. Discover how you can protect yourself from the chill without breaking the bank.

Ever wondered about the rising popularity of electric heat pumps and resistance heaters? Here's a spoiler - they're revolutionizing the way we heat our homes. To add to that, residential electricity prices are soaring by 6% compared to last winter. We delve into the intricate web of electricity generation, discussing the potential of alternative fuel sources like wind, solar, and nuclear energy in reducing your electricity bill. 

Finally, we tackle fuel storage, gas systems, and electric systems, offering insights into the best options for heating based on your geographical location and individual needs. We expose you to a real-life example of a customer opting for solar panels and a battery bank, illuminating the practical benefits of these choices. As the mercury dips, uncover the truth behind the rise in fuel prices, the push towards electrification, and some intriguing conspiracy theories. Tune in to stay warm this winter, both literally and financially!

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Eric Aune @mechanicalhub
Andy Mickelson @mick_plumb

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Ever wondered about the complex process of hiring plumbers and the hurdles that businesses face along the way? Today, we take an insightful journey into the plumbing industry, discussing the key challenges that come with hiring plumbers, from pre-employment checks for licenses and insurance to assessing the potential of candidates with past mistakes. If you’re involved in, or considering a career in the plumbing industry, you’ll find this discussion chock-full of practical insights.

We take a deep look into the licensing requirements of the plumbing industry and how to manage interviews with candidates who've had a rough past. We also shed light on the subtle art of maintaining fairness in hiring while aligning with business values. Wrapping up, we venture into the job market of Missoula, Montana, exploring the opportunities it presents for plumbers. Whether you’re a plumber looking to understand industry hiring practices, a business owner in the plumbing industry, or someone interested in the mechanisms of the labor market, this episode is a must-listen for you!

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Eric Aune @mechanicalhub
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Ever dreamed of running your own business? Buckle up as we reveal the top three blunders new entrepreneurs often fall prey to, and how a solid business plan can prove to be an invaluable tool in sidestepping these common pitfalls. Guided by the enduring wisdom of Benjamin Franklin, we underscore the role of meticulous planning in both life and business. 

Wondering how to safeguard your venture from the perils of overspending and underpricing? We dive deep into our own experiences and shed light on these potential hazards. From exploring the intricate links between personal credit and business to understanding the integral aspects of business operations, we've got you covered. We end on a crucial note, emphasizing the role of budgeting and the much-needed mindfulness in averting overspending. Get ready for an enlightening and informative discussion that could be a gamechanger for your entrepreneurial journey.

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Eric Aune @mechanicalhub
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Ever been left in the lurch because you didn't have the right part at hand? Don’t let missing parts throw a wrench in your day. We explore the importance of a well-stocked parts kit, and how it can save both time and money when it comes to equipment installation and repairs. Drawing from my own experiences, we delve not only into the practical benefits of having the right part at hand, but also the potential cost implications. After all, having the right tools can be the difference between gaining a new customer and losing an old one.

We've all experienced the frustration of not having the right tool for the job at hand. This episode also discusses a real-life boiler incident where the lack of a parts kit led to some smoky consequences. For those of you new to shop ownership or hesitant about investing in a parts kit, we also talk about the importance of proper equipment installation and service. Remember, if you install it, you should be able to service it 100%. So, tune in, let's help you get your toolkit in order!

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Eric Aune @mechanicalhub
Andy Mickelson @mick_plumb

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Buckle up for an episode full of laughter, intrigue, and insight as we delve into the evolving roles of journeymen and apprentices, share some hilarious tales of our old mate Justin, and discuss the increasing importance of technology in our industry.

We've all had a Justin in our lives - the guy who keeps things interesting, to say the least. Strap in for some workplace tales of deception and mystery that rival the best detective novels. When the dust settles, we find ourselves with some valuable lessons about the necessity of transparency and integrity in our work. We also put the spotlight on the apprentice-journeyman dynamic, discussing how apprentices stepping up their game can be a game-changer in shaping their careers.

Steering back to the future, we explore the impact of GPS technology on trade efficiency. The debate heats up as we weigh the pros and cons of this game-changing tool. Rounding off, we take a linguistic detour, comparing regional variations in trade terminology. It’s not just fun trivia, but a crucial reminder of clear communication’s role in our field. Whether a seasoned tradesman or a curious newcomer, this episode is your ticket to a fresh perspective on the industry. So, pull up a chair, pop in those earbuds, and come along for the ride!

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Eric Aune @mechanicalhub
Andy Mickelson @mick_plumb

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Ever rolled up your sleeves and ventured into the intricate world of bathroom remodeling? If yes, then you'll share in my excitement as I personally navigate this demanding yet rewarding task. From ripping out my old toilet and vanity to mastering the art of plumbing, join me on a behind-the-scenes journey of my very own bathroom renovation. Hear about the nitty-gritty details, the highs and lows, and the ultimate satisfaction of seeing the project come together. I'll also share the unique experience of laying the floor using Schluter Duo PS pressure sensitive, something I'd never done before.

Pondering over the right shower fixture for your bathroom? It's not just about aesthetics! In the second part of the episode, we delve into the thought process behind choosing the perfect shower fixtures, with a keen focus on water conservation and eco-friendliness. Adding a touch of luxury, we explore the idea of incorporating a steam generator into the bathroom and the irresistible lifetime warranty that comes along. To wrap up, we walk you through a real-life bathroom makeover of a customer’s steam shower, giving you a first-hand account of a true transformation. So, buckle up for an enlightening podcast packed with practical advice, insightful design tips and an abundance of remodeling inspiration.

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Eric Aune @mechanicalhub
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Ever wondered how it feels to switch careers and dive headfirst into a completely unfamiliar field? Meet Brent McCauley, a project manager at Aarow Building, who transitioned from university fundraising to the construction industry. His unique journey, filled with challenges and learning experiences, is a testament to the beauty of career exploration. We delve into how Brent found his passion for problem-solving within the building industry, a far cry from his decade-long stint in fundraising.

As we dissect Brent’s career trajectory, we navigate through the detours and pit stops that led him back to construction. We talk about the challenges of learning on the job, and how he returned to his roots in Missouri, bringing his unique skills and experiences to Arrow Buildings. Brent's boss, Jake, plays a significant role in his growth story. We also discuss the apprenticeship programs within the skilled trades and the effects of the pandemic on career transitions.

In our final segment, Brent shares his ambitions for growth in building and construction. We explore his desire to take on more project management roles and his knack for connecting with diverse clients. We also discuss how Brent’s love for the team approach in construction drives him to excel in his projects. From managing a 1800 square foot house in Millersburg to his social media insights for building professionals, Brent's journey is a treasure trove of inspiration and practical advice. Join us for this riveting conversation and learn from Brent's unique career path.

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Eric Aune @mechanicalhub
Andy Mickelson @mick_plumb

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