While prospecting, are you keeping your silence in sales calls?  Making Conversations about silence in sales calls Count!

"...my research shows that both business owners as well as the full time sales professionals they hire all, when polled anonymously, all will reveal that they feel that the sales profession is pushy and a little bit embarrassing and they are concerned about how they will be perceived in the sales process..."

Catherine Brown, Making Conversations Count - (July 2022)

Psst! Low on data? Here's a lower bandwidth version for you.

The secret of successful selling? Everyone has something to say about it...

If you are in business, and want to grow, you absolutely need to listen to this episode. That's really all there is to it.

Because it reveals something that a lot of people get wrong when it comes to doing their sales and outreach.

They're not understanding the mission at hand.

Catherine Brown shares a lot in common with Wendy.

For one thing, she also started out in telemarketing. But more than that, she understands the power of a conversation.

And she knows how to use it to convince people to buy what it is you're selling.

Enjoy this new episode of the "Making Conversations Count" podcast in which we talk about the science of silence in sales calls! 

You'll learn....

• The evolution of sales
• Catherine is another bold one and explains the real psychology of sales
• Why sales people don’t want to sell
• The science of silence in sales calls
• Catherine’s conversation that counted and why she’s now grateful for rejection

A poignant moment from the episode:

"...During Covid, I started hosting rooms and following different people around. Social Audio apps. I don't even know all the names anymore, but Social Audio, when I say that, I mean there's a face and some of the apps have a group chat where people type, but there's no video. You don't see anyone. And so the way you run a room when you only have audio felt to me like, this must be what it's like to run a radio talk show where someone calls in and you don't know what they're going to say. You give them a chance to speak and then you have to decide how to manage it. But what I observed and learned that I brought to my zoom calls, I brought to sales calls, I brought to speaking on stages, things like that, is that the best people who run rooms are measured and their use of silence is strategic..."

Click here for the full transcript

What IS Making Conversations Count?

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

Listen to Making Conversations Count

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

Carrying On The Conversation about finding your passion and purpose  that Wendy had with Nicola Buckley How did the pandemic affect you? Do you feel enough?

We hope you managed to catch the most recent episode of "Making Conversations Count" in which Wendy spoke with Nicola Buckley all about finding your passion and purpose.

We discuss our takeaways from the recent episode. 

If you haven't yet heard the full episode, drop everything, and click the episode link above to listen to it, before you listen to this bonus one!

"Making Conversations Count" is an award-nominated podcast from WAG Associates' telemarketing trainer and telemarketing expert Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

 

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

 

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

Are you finding passion and purpose in everything you do?  Making Conversations about finding passion and purpose Count!

"...how do we create time and space for you, given your life. Given your family. Given the role that you have. How do we create time and space for yourself?"

Nicola Buckley, Making Conversations Count - (July 2022)

Psst! Low on data? Here's a lower bandwidth version for you.

Leadership. It's a bit like a coat you know...

This is one of those real rollercoaster conversations our podcast has become known (and award-nominated 😉) for!

There are a lot of voices out there, that are speaking on leadership. And not just in podcasting.

There are Ted talks, YouTubers and even multi-million dollar platformed public speakers and authors who all have their own perspectives to share on leadership.

But we wonder how many of those have had to face the very unique and down-to-earth question of "am I enough,"

After listening to this episode, you'll perhaps feel inspired to ask yourself a similar question. And maybe you'll even head out and get yourself a 'scratty' little white dog named Sam.

Enjoy this new episode of the "Making Conversations Count" podcast! 

You'll learn....

• Nicola’s catchphrase (and its impact on Wendy)
• Nicola’s advice for taking positive steps
• Moving forward from Covid as individuals
• How leadership can be like a coat      
• Nicola’s conversation that counted

A poignant moment from the episode:

"...it's almost like a perception gap when they first start working with me. How they see themselves versus how others see them. And actually, just being able to close that perception gap and then saying "Oh. My gosh. I'm a real expert at this." Or "I'm becoming the CEO's right-hand woman. They come to me to ask my opinion on things." And I had a really brilliant client I worked with for a long time, and she was invited to the board a couple of years ago. The exec board. And she was saying that first of all, it felt like we did a lot of work together on ourselves. We did a lot of work on a leadership style. We just went really deep on stuff. And she did the work, she really focused on it. And as a result, when she went into that role, she's kind of, in a lot of ways, already doing it. There were some changes she had to make in a team, so for people to step up, to give them more freedom, to be more strategic. But she said, I feel like I'm putting on a coat and that coat didn't really fit at first and it's a beautiful coat I love, and I love the colours, but at first it didn't quite fit me. It was feeling a bit off. It felt like it was almost a little bit too much for me. But now when I go into those meetings..."

Click here for the full transcript

What IS Making Conversations Count?

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

Listen to Making Conversations Count

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

Carrying On The Conversation about working on your business not in it that Wendy had with Nick Cramp Don't you think your life would be easier if you were able to work on your business rather than in it? We hope you managed to catch the most recent episode of "Making Conversations Count" in which Wendy spoke with Nick Cramp all about making your business better before bigger. We discuss our takeaways from the recent episode. 

There's no point scaling your business until it's in a position to be scalable! And that's exactly what Nick Cramp helps business owners to do!

If you haven't yet heard the full episode, drop everything, and click the episode link above to listen to it, before you listen to this bonus one!

"Making Conversations Count" is an award-nominated podcast from WAG Associates' telemarketing trainer and telemarketing expert Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

 

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

 

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

Are you working on your business not in it?  Making Conversations about better before bigger Count!

"I think business owners can learn a lot from sport and look at that analogy.

If you want to play at the top level, you've got to also give yourself periods to recover, regroup, rethink and all those lovely re prefixes that are really important."

Nick Cramp, Making Conversations Count - (July 2022)

Psst! Low on data? Here's a lower bandwidth version for you.

It's one of the most important questions to ask yourself. Are you working on your business or in it?

This is the most important KPI for any business owner to understand and measure.

How much time you're spending 'doing' the business rather than growing it.

Nick Cramp is an expert on this.

He's all about getting better before bigger.

In other words, nurturing the business so you can scale it.

After listening to this episode, you'll understand what your own status is, and then hopefully apply that knowledge to grow it to where you need it to be.

Enjoy this new episode of the "Making Conversations Count" podcast! 

You'll learn....

• What Nick does
• Working on your business not in it
• Good rules and habits
• Nick's conversations that counted

A poignant moment from the episode:

"I think right now, all leaders need to be stakeholder focused. They need to be spending time and giving enough time for the depth of conversation with those different stakeholder groups. So whether that's employees, whether that's suppliers, whether that's contractors and customers, it's actually entering to a two way dialogue and saying right now, Wendy, right now, given everything's happened, how are you feeling? What do you need from us right now? What does this look like? What have we learned together? Because that's what we need to do is we need to reinvent the relationships at that next level up. Do we actually need to get together and meet or can we do all our business on zoom is a really relevant question for a lot of us right now, isn't it?"

Click here for the full transcript

What IS Making Conversations Count?

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

Listen to Making Conversations Count

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

Carrying On The Conversation about your ideal customer profile that Wendy had with Paul and Shreya Do you have the right foundations in your business? We hope you managed to catch the most recent episode of "Making Conversations Count" in which Wendy spoke with Paul and Shreya and covered all aspects of ICP sales. We discuss our takeaways from the recent episode. 

Getting your ideal customer profile figured out can make the difference between a thriving business and a surviving business!

If you haven't yet heard it, drop everything, and click the episode link above to listen to it, before you listen to this bonus one!

"Making Conversations Count" is an award-nominated podcast from WAG Associates' telemarketing trainer and telemarketing expert Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

 

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

 

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

Do you have the ideal customer profile of your target clients?  Making Conversations about Marketing Counts, Count! - Even the title suggests it's meant to be!

"The mindset is probably half the battle. Too many people, even in marketing, they take their advertising campaigns, they shut them down too early... discredit ideas. And sometimes you're not following the right process. It's not that marketing does not work. You're not following the right process."

Paul and Shreya, Making Conversations Count - (July 2022)

Psst! Low on data? Here's a lower bandwidth version for you.

 

Are you spraying and praying with your marketing? It's time to stop that.

In order to seriously succeed with your business, and actually scale it, you need to get some things figured out first.

One of those things is your ICP.

Your ideal customer profile.

Get this bit wrong, and you'll be marketing to everyone and selling to no one.

Thankfully, this week's episode guests are experts at this stuff. 

After listening to this episode, you'll understand why you need an ideal customer profile, how to figure it out, and what you can do to make that new client avatar work for you and your best results!

Enjoy this new episode of the "Making Conversations Count" podcast! 

You'll learn....

• Why most people get the basics wrong
• How to resonate differently for different clients
• Why it's important to try to do yourself out of a job
• Paul and Shreya's conversations that counted
• Their advice for new and recently started entrepreneurs

A poignant moment from the episode:

"One of the key concepts we teach is creating your customer avatar. ICP. Unfortunately, if you're starting a small business, you don't do this because you think about everything else. But you don't start at the basic. You don't start at the letter A. Right. So creating your customer avatar, figuring out who that person is, we actually name it. You could have like 20 different personalities. For example, maybe you sell toilet paper. Toilet paper is for everybody. So how do you market to your key person? But there are different segments even within the toilet paper market. So some people might want the cheapest out there, some people might want the most comfiest out there. Well, those are two different customer profiles, and you're going to have to decide. We name it, name them Sally and Matt. And Matt wants the softest one and Sally wants the cheapest one. And then when you're speaking and designing marketing materials, you're specifically creating stuff for Matt that's going to speak to him. And even as an individual, I could do that. Even as a solopreneur or influencer, I could talk directly in one channel to Matt and then another channel on a different page, different landing page, different part of my website. I could talk to Sally at two different approaches. They're still getting the information...."

Click here for the full transcript

What IS Making Conversations Count?

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

Listen to Making Conversations Count

On your mobile device? Hear them in your favourite...

Carrying On The Conversation about legendary emotional support for business owners that Wendy had with Tommy Breedlove Do you feel emotional support in your business? Are you being given the space to prioritise your business? We hope you managed to catch the most recent episode of "Making Conversations Count" in which Wendy spoke with Tommy Breedlove - the Legendary author (literally!) We discuss our takeaways from the recent episode. 

It's not easy running a business, particularly when the business is just you.

That's why this week's episode guest brought so much value.

Taking you on a mindset journey of how to get that right level of emotional support so you can thrive against all the odds.

And he would know all about that! 

If you haven't yet heard it, drop everything, and click the episode link above to listen to it, before you listen to this bonus one!

"Making Conversations Count" is an award-nominated podcast from WAG Associates' telemarketing trainer and telemarketing expert Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

 

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

 

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

You are following the show on socials, right?

Only there will you see sneaky peaky teasers of the upcoming episodes, as well as updates and news on the show! 

Here are the links just in case you need them:

Twitter Facebook Pinterest YouTube Instagram

Looking for legendary emotional support? Who better to get it from than a man who overcame self-sabotage, twice?  Making Conversations about legendary support Count!

"When I started working on my inner game, my mental game, my emotional, my spiritual game, in three years, I went from a junior partner in the firm, to a senior partner, to an owner, to running the international practice. And my income doubled..."

Tommy Breedlove, Making Conversations Count - (June 2022)

Psst! Low on data? Here's a lower bandwidth version for you.

 

It's not easy running your own business when you have to balance it with family.

Thankfully, this episode's guest is an expert on emotional support.

Tommy Breedlove has literally written the book on running a business when the odds are stacked against you.

And he's an expert on it.

Having overcome self-sabotage, twice, he knows a thing or two about being legendary.

After listening to this episode, you'll understand how the only thing limiting you and your success, is your willingness to work on yourself.

Enjoy this new episode of the "Making Conversations Count" podcast! 

You'll learn....

• Pain and humble beginnings: the legendary origin story!
• Prioritise your business
• Tommy’s advice for entrepreneurs starting out
• Tommy’s conversations that counted

A poignant moment from the episode:

"I think wisdom comes with maturity. I think lightning up on ourselves comes with maturity.  And what I want people to hear is, no matter what you're going through, whether it's relationship challenges, success challenges, business challenges, life challenges, family challenges, children challenges, is they're not alone and we believe we're alone, we believe we've got to do it on our own. And we think our thoughts, our crazy thoughts that are in our head and we all have them. That's that story that we tell ourselves is that you're not alone and that you can choose something different today than you chose yesterday and write the ending to your story..."

Click here for the full transcript

What IS Making Conversations Count?

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

Listen to Making Conversations Count

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes

Are you getting enough emotional support in your business?  Making Conversations about legendary support Count!

Make sure you're all set to continue making those conversations count this Thursday as we're joined by author and business consultant Tommy Breedlove.

If you enjoyed "The Wolf of Wall Street" you'll enjoy this.

You’ll hear:

Pain and humble beginnings: the legendary origin story!

Prioritise your business

Tommy’s advice for entrepreneurs starting out

Tommy’s conversations that counted

What IS Making Conversations Count?

"Making Conversations Count" is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

Missed our previous episodes?

You can catch up with any of the other guests we've been making conversations count with, here:

https://makingconversationscount.com/episodes/

Listen to Making Conversations Count

On your mobile device? Hear them in your favourite platform (Apple or Spotify etc) here:

https://makingconversationscount.studio/listen

Once you've listened, remember to leave us a review! 

https://makingconversationscount.studio/Review-all-episodes