This episode we're turning the mic around for a reverse interview with Nina Sunday by a member of the podcast crew, Maeve Bailey.

TALKING POINTS

What are common business writing mistakes?

If you use too many words when you write, the recipient takes longer to read it; can be harder to decipher. Seeing a sea of words without white space or layout or bullets might create a ripple effect of the recipient putting the email aside to read later, slowing down the chain of communication.

What are top complaints about email communication?

-       old subject lines re-used for a new subject

-       not taking time to add a courtesy salutation

-       long sentences that are hard to follow; write one sentence, one idea

-       red flag words that turn off the reader e.g. ‘unfortunately’, ‘you should’

-       unnecessary words making it too wordy

The five sentences initiative - all email responses to be 5 sentences or less. Quick wins to eliminate needless words – avoid qualifiers.

Pet peeve – unnecessary apostrophe in plurals e.g. video’s, book’s, etc.

When to use apostrophe to show possession and in contractions.

The contraction, ‘could’ve’, pronounced as ‘could of’; subsequently leading to being spelled as ‘could of’. Eww!

Add positive tone to emails to influence and build rapport, considering emails are words only with tone of voice, body language and facial expression absent.

Redundancy is unnecessary repetition adding to wordiness e.g. ‘reason why’, ‘close proximity’.

How bullets or dot points aid comprehension and memory, and provide white space that is visually inviting to read.

Techniques to avoid writer’s block:

-       plan a document with pen and paper away from your desk; get your brain into big picture mode.

-       turn paper to landscape instead of portrait

-       ask who, what, where, when, why, how?

-       freewriting technique

When to pick up the phone instead of emailing?

-       the power to influence a yes response comes from picking up the phone.-       seek first to understand; don’t start an email war

-       any time you find yourself writing and rewriting a particular paragraph because it’s hard to explain, it's time to pick up the phone.

ABOUT NINA SUNDAY, CSP

BA (Eng), Dip Ed (Eng), Graduate (Direction/Production Management) of Australian Film, TV and Radio School, Certified Speaking Professional, Certified Virtual Presenter, Cert IV Workplace Training and Assessment.

Nina Sunday presents virtually and face-to-face on workplace culture, communication and productivity.

She is host of the business podcast, ‘Manage Self, Lead Others’ on the C-Suite Radio network.

After working in education, performing arts, sales and television, Nina Sunday founded Australian training company, Brainpower Training, with a network of Facilitators delivering leadership development and communication skills training to government and private sectors.

Nina’s 2018 book, ‘Workplace Wisdom for 9 to thrive; 12 soft skills you need to accelerate your career’ is available on Amazon, and is a selection of the US-based C-Suite Book Club’s list of leading business books.

Nina was a popular Chapter President of Professional Speakers Australia in 2020, 2013 and 2012.

Want to learn clear, concise, effective business writing skills? Virtual online course starting soon. Go to

https://www.brainpowertraining.com.au/business-writing-training/

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< 45:59 >

In this special edition of Manage Self, Lead Others we’re bringing you an interview from the All Business with Jeffrey Hayzlett podcast featuring a conversation with Dr. Gleb Tsipursky.

When it’s time to make decisions, leaders are often people everyone else looks up to. However, being a leader doesn’t guarantee that we always have the right answers – or even an answer. My guest today is on a mission to help leaders be more strategic decision-makers by avoiding traps of costly judgment errors, or cognitive biases.

ABOUT DR. GLEB TSIPURSKY

Dr. Gleb Tsipursky is a behavioral economist, cognitive neuroscientist, futurist, and author of “Never Go with Your Gut: How Pioneering Leaders Make the Best Decisions and Avoid Business Disasters.” 

This discussion was recorded during a C-Suite Network Digital Discussion. If you like what you heard, consider joining the C-Suite Network. Find more information at this link https://c-suitenetwork.com/executive-membership

Connect with Dr. Tispursky: https://disasteravoidanceexperts.com/glebtsipursky/

Invite Nina Sunday CSP as a virtual speaker for your conference globally, or in-person in Australia, or to lead a one-day workshop or series. Visit https://ninasunday.com or https://www.brainpowertraining.com.au/signature-programs/

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< 25:00 >

TALKING POINTS

• Brand messaging for executives and their teams and increases their visibility and influence, which enhances their ability to steer the future.

• It’s important to look like we’re part of the business network.

• One of the good behaviours of an effective manager is to assist their team members, their supporters, with their career trajectory.

• Building blocks for your brand message and personal brand.

• It is important to share who we are, being authentically ourselves so people can find us and understand what we bring.

• The LinkedIn ‘About’ section is absolutely powerful. Write it in first person to communicate your truth strongly. Share your principles and your passion. 

ABOUT CAROL KAEMMERER

Internationally recognized executive branding expert, professional speaker and author of the award-winning book LinkedIn for the Savvy Executive, Carol Kaemmerer creates powerful brand messaging for senior executives and their companies to increase their visibility, influence, and ability to steer their future.

 The SECOND EDITION of Carol's award-winning book, LinkedIn for the Savvy Executive, updated with new content for people in #jobtransition, people #50plus and action steps to guide you to your best profile and use of the platform. Order on Amazon: https://amzn.to/2VZGyqy

A member of National Speakers Association and a Certified Virtual Presenter, Carol is also an Advisor to the C-Suite Network.

Invite Nina Sunday CSP as a virtual speaker for your conference globally, or in-person in Australia, or to lead a one-day workshop or series. Visit https://ninasunday.com or https://www.brainpowertraining.com.au/signature-programs/ 

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< 24:30 >

TALKING POINTS

Simple problems are straightforward. Complex problems are mechanical or technical. Wicked problems, you cannot solve provably; lots of possible solutions, messy.

Biggest issue: we don’t accept wicked problems are wicked.

Surge capacity is the energy level needed to respond to a crisis. Surge capacity depletion - where do I find the energy to deal with the crisis after I’ve used it all going above and beyond in order to rise to the occasion?

Design thinking involves focusing on what works. Focus on 20%, what are your key principles and your number on objective? This creates the 80% of the benefit you are getting

The human-centered bit is the most important thing about design thinking; it is always around empathy.

Instead of trying to control everything, see the energy, the power, the imagination, the innovation and all that comes from doing what’s important well. Taking how people work naturally and their strengths and letting them fly with it allows people to give you more of themselves.

Instead of focusing on the problem Focus on what you want to create. Sit in the mess for longer to see and feel how it works.

People get nervous about right and wrong. Instead, reflect on the idea. Is it working? Isn’t it? Is it adding value? Isn’t it?

See what’s going on, get lots of information and do your research. Reflect upon it and start coming up with ideas. Then try stuff and navigate by doing.

WORK CITED:

Fox, Mo, 'Wicked Wisdom: Creative approaches to the problems that drive us crazy' Available from https://mofox.com/wicked-wisdom/

Mo Fox can be contacted at https://mofox.com/

About Nina Sunday CSP

In the Manage Self, Lead Others podcast, Nina Sunday speaks with key experts from across the globe who share their insights in self-leadership and leading others, highlighting emerging trends since COVID.

A Certified Virtual Presenter, Nina Sunday present virtually internationally on workplace culture, productivity and communication. Her book, ‘Workplace Wisdom for 9 to thrive; proven tactics and hacks to get ahead in today’s workplace’ is a selection of the C-Suite Book Club. 

Invite Nina Sunday CSP as a virtual speaker for your conference globally, or in-person in Australia, or to lead a one-day workshop or series. Visit https://ninasunday.com or https://www.brainpowertraining.com.au/signature-programs/

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< 19:22 >

TALKING POINTS

Most of us want to be part of something that's meaningful and weighty and worthwhile.

If you know what you stand for it's easier to know what you say yes to, what you say no to.

KFC example when 80% of their stores in the UK ran out of chicken. KFC's purpose is about consistent customer experience. Even though some stores had stock, because they realized that it couldn't be a consistent customer experience which went against their core values, their purpose as a brand, they closed all their stores across the UK.

If an organization is going to say, this is what we stand for, this is our purpose, or this is the DNA of the organization, everything has to support that.

Toyota sales reps in dealerships get paid based on the customer satisfaction rating they get after the sale. How can put in place incentives that reinforce the purpose and values?

If leaders don't care about the things they give lip service to breeds massive cynicism in the organization. It’s a huge breach of trust.

Managers can give a sense that what I do, my small part, translates to something that's bigger and more ambitious and meaningful. That's part of the key to keep people engaged and inspired by the purpose and the vision.

How do you tell stories that model the behavior you want to see? Stories build culture, for example, the story of the customer service rep who went above and beyond.

Bill Bernbach is famous for saying, “A principle isn't a principle until it costs you something.”

What question can an organization ask itself in order to arrive at purpose? Why do we exist?

Michael McQueen can be contacted at https://michaelmcqueen.net/

Michael's most recent book is The Case for Character: Why Trusted Brands are More Lucrative, Loved and Long-lasting'. Available from: https://michaelmcqueen.net/store/the-case-for-character

About Nina Sunday CSP

In the Manage Self, Lead Others podcast, Nina Sunday speaks with key experts from across the globe who share their insights in self-leadership and leading others, highlighting emerging trends since COVID.

A Certified Virtual Presenter, Nina Sunday present virtually internationally on workplace culture, productivity and communication. Her book, ‘Workplace Wisdom for 9 to thrive; proven tactics and hacks to get ahead in today’s workplace’ is a selection of the C-Suite Book Club. 

Invite Nina Sunday CSP as a virtual speaker for your conference globally, or in-person in Australia, or to lead a one-day workshop or series. Visit https://ninasunday.com or https://www.brainpowertraining.com.au/signature-programs/

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< 25:50 >

Accor's HR Head is excited about the future. Sarah Derry, SVP of talent and culture at hotel group Accor, talks to Nina Sunday.

TALKING POINTS

• Accor Group’s 'Heartist' culture, empowering employees to be authentically themselves, to transform the customer experience.

• Heartist (heart + artist) 4 Key Principles:

-      people crave belonging

-      people want the ‘real deal’

-      every person has a story

-      people hate to be wrong.

Work Cited:

Mitchell, Peter. ‘Why Accor's HR Head Is Excited about the Future.’ Human Resources Director, 13 Oct. 2020. Retrieved from: https://www.hcamag.com/au/specialisation/leadership/why-accors-hr-head-is-excited-about-the-future/235974

ABOUT SARAH DERRY

Sarah Derry joined the Accor Group in April 2017 as VP Talent and Culture Australia after working as Director of HR consulting firm, People REACHING Potential (PRP), and Regional Director of Human Resources for an international company responsible for the businesses in Australia, New Zealand and Pacific region.

About Nina Sunday CSP

In the Manage Self, Lead Others podcast, Nina Sunday speaks with key experts from across the globe who share their insights in self-leadership and leading others, highlighting emerging trends since COVID.

A Certified Virtual Presenter, Nina Sunday present virtually internationally on workplace culture, productivity and communication. Her book, ‘Workplace Wisdom for 9 to thrive; proven tactics and hacks to get ahead in today’s workplace’ is a selection of the C-Suite Book Club. 

Invite Nina Sunday CSP as a virtual speaker for your conference globally, or in-person in Australia, or to lead a one-day workshop or series. Visit https://ninasunday.com or https://www.brainpowertraining.com.au/signature-programs/

Learn more about your ad choices. Visit megaphone.fm/adchoices

• Google’s Project Oxygen was an evidence-based approach focusing on changing manager behaviour by identifying 10 good behaviours of a manager.

• People in organisations won't want to be told when COVID is over to just come back to work. People want flexibility and have their needs listened to and met.

• The rise of trust and support; working from home has forced managers to trust and be supportive of their employees.

• The launch of Sanofi University in March was accompanied by a company-wide challenge to achieve one million hours of learning by June.

• Amid COVID, some organizations are tightening the purse strings and won't do any learning until they know for certain what's happening. They see learning as a cost. Are they the ones not to thrive when recovery happens? We need to learn new things. We need to try new approaches. We need to innovate. We need to reframe, and how you can do those things without learning?

• When a manager says, ‘Don’t think, just do’, that's a recipe for disaster. It's going to require an innovative, adaptive approach moving forward into the future.

• Organisations are reassembling themselves as they're going along. Some organisations have turned on a pinhead. 

• There is a difference between individuals in organisations learning and organisational learning. 

Works Cited

Paine, Nigel, 'Workplace Learning', Kogan Page, www.KoganPage.com, January 2020. Use code - FRIENDSOFNIGEL - for discount.

'Google's Project Oxygen: Do Managers Matter?' by David A. Garvin, Alison Berkley Wagonfeld, Liz Kind, Harvard Business Review, Harvard Business Review, April 2013.

‘The Big Reset Playbook: What’s Working Now’, Josh Bersin Academy, August 2020 https://joshbersin.com/2020/08/the-big-reset-playbook-whats-working-now/

ABOUT NIGEL PAINE:

As former Head of BBC Television's Learning and Development operation, Nigel Paine's team developed a comprehensive leadership development program for over 6,000 staff, an award-winning intranet, and state of the art informal learning and knowledge sharing networks.

With a Professorship from Napier University in Edinburgh, Nigel Paine is a Fellow of the Chartered Institute of Personnel and Development (CIPD), Learning and Performance Institute (LPI), the Royal Society of Arts (RSA) and a Masie Learning Fellow in the USA. 

Speaking regularly at conferences around the world, Nigel teaches on a doctoral program at the University of Pennsylvania and for Chicago Booth Business School. 

He presents a monthly TV program (Learning Now TV) and shares a weekly podcast (with Martin Couzins), 'From Scratch'.

BOOK DISCOUNT COUPON CODE

His most recent book, 'Workplace Learning', published January 2020, focuses on Learning Organisations and Learning Culture. Available from Kogan Page - www.koganpage.com - use code FRIENDSOFNIGEL for 20% discount and free postage and packing in the UK and USA.

About Nina Sunday CSP

In the Manage Self, Lead Others podcast, Nina Sunday speaks with key experts from across the globe who share their insights in self-leadership and leading others, highlighting emerging trends since COVID.

A Certified Virtual Presenter, Nina Sunday present virtually internationally on workplace culture, productivity and communication. Her book, ‘Workplace Wisdom for 9 to thrive; proven tactics and hacks to get ahead in today’s workplace’ is a selection of the C-Suite Book Club. 

Invite Nina Sunday CSP as a virtual speaker for your conference globally, or in-person in Australia, or to lead a one-day workshop or series. Visit https://ninasunday.com or https://www.brainpowertraining.com.au/signature-programs/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Rockstar Drummer for P!NK, Mark Schulman, when not touring, is an international speaker on ‘Hacking the Rockstar Attitude’. Having previously toured with Destiny’s Child, Billy Idol, Cher and Tina Turner, Mark shows you how to shift your attitude in uncertain times.

TALKING POINTS:

· ATTITUDE X BEHAVIOUR = CONSEQUENCES

Attitude drives behavior; consciously shift your attitude and drive different behaviors to produce more desirable consequences

· Why are some people self-motivated, (others not)?

· Can you learn to be more self-motivated?

· We can't always control what happens to us, but we can choose our attitude towards it.

· A.B.C. – Attitude shifts Behavior which produces Consequences

· You can drive motivation by shifting your attitude

· Gratitude is an attitude shift

· The value of recognizing opportunities. (Many people miss opportunities.)

· Purpose generates passion, and passion is motivating.

· Get deeply in touch with why we do something – that’s where motivation comes from.

· If passion starts to wane, the 'why' is the thread keeping it together.

· Entrepreneurs frequently say they failed really big. The key is to use failure as an opportunity to learn and drive more growth and opportunity

· See, taste and smell the end goal.

· It comes down to how you spend your time and who you spend your time with.

· You don't have to be the first, you just need to be the most tenacious!

· The power of motivation; hacking a rockstar attitude.

People feel most fulfilled when they contribute to something. Great leaders are the ones that nurture others to bring out the best in them. To retain great people in the workplace, make them feel great, make them feel valuable, make them feel like they contribute to something bigger than themselves.

===

ABOUT MARK SCHULMAN

A strategic thinker, Mark Schulman speaks on the power of attitude to executives and CEOs from Fortune 500 companies such as IBM, American Express, Dell. He's currently immersed in writing his soon-to-be-published book, 'The Power of Attitude'.

CONTACT:

https://www.markschulman.com/

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ABOUT HOST, NINA SUNDAY CSP

Contact: [email protected] or [email protected]

Invite Nina Sunday CSP as a speaker on Culture, Team Transformation and Leading People for your conference, in person Australia-wide or virtually globally from our Brisbane studio.

Visit https://ninasunday.com

As Founder/Owner of Brainpower Training Pty Ltd you can arrange for Nina or one of her Facilitators Australia-wide to deliver face-to-face team training. Visit https://www.brainpowertraining.com.au/

Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success'

The Manage Self, Lead Others podcast is a show for experienced and aspiring people managers to explore ways to become a more intentional leader. Each episode, Host Nina Sunday speaks with some of the brightest business minds on the planet who share a passion to elevate and transform team culture.

Workplace culture hides in plain sight. Is yours flourishing? Join the movement to make your workplace a better place to work.

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< 23:59 >

When anyone we know - at work or in life - has an issue (big or small), most of us have not been trained how to be truly supportive.

If we don't know precisely what it means to respond with empathy, we might inadvertently fall into offering advice (instead of empowering them to discover their own solution) or even closing down the conversation prematurely. 

Dr Rich Allen reveals some of the communication dead-ends and how to avoid them:

- reassurance

- offering advice

- spotlighting

===

Richard Allen, Ph.D., is a highly regarded educator and master trainer with more than 40 years' experience in training and education.

Founder and President of Green Light Education, he is the author of many popular books in both fields, including: Humane Presentations, TrainSmart, and Green Light Classrooms.

He has taken his dynamic – and sometimes highly unusual – teaching and presenting strategies all around the world.

He can be contacted through https://www.greenlighteducation.net/

About Nina Sunday CSP

In the Manage Self, Lead Others podcast, Nina Sunday speaks with key experts from across the globe who share their insights in self-leadership and leading others, highlighting emerging trends since COVID.

A Certified Virtual Presenter, Nina Sunday present virtually internationally on workplace culture, productivity and communication. Her book, ‘Workplace Wisdom for 9 to thrive; proven tactics and hacks to get ahead in today’s workplace’ is a selection of the C-Suite Book Club. 

Invite Nina Sunday CSP as a virtual speaker for your conference globally, or in-person in Australia, or to lead a one-day workshop or series. Visit https://ninasunday.com or https://www.brainpowertraining.com.au/signature-programs/

Learn more about your ad choices. Visit megaphone.fm/adchoices

< 22:38 >

In these uncertain times, our colleagues might need extra support. Our intentions might be good, yet sometimes managers fail to spot that people are asking for help – and the moment passes.

In this episode, Nina Sunday interviews Australian Leadership expert, Cecille Heath, (Sydney) who offers ways to help a leader avoid falling into the trap of being emotionally 'blind'. She refers to the Skill / Will matrix - high vs. low will and high vs. low skill.

Learn how to recognise when you need to have a deeper conversation and understand how to have more emotionally intelligent, compassionate and helpful interactions with those you are trying to support. 

===

CECILLE HEATH B. App Sc (Computing), Grad. Dip. Corporate and Applied Finance (Securities Institute), Cert IV (TAE) Training and Assessment.

Former Principal of global consultancy, Rogen International, Cecille managed a team of trainers specializing in driving better business performance through persuasive communication skills and strategies. Cecille has delivered training and strategy sessions to a long list of top 500 clients.

Accreditations include The Predictive Index, Strength Deployment Inventory, NLP (Neuro-Linguistic Programming) Louis Allen Worldwide Management System and Conflict Resolution (current).

About Nina Sunday CSP

In the Manage Self, Lead Others podcast, Nina Sunday speaks with key experts from across the globe who share their insights in self-leadership and leading others, highlighting emerging trends since COVID.

A Certified Virtual Presenter, Nina Sunday present virtually internationally on workplace culture, productivity and communication. Her book, ‘Workplace Wisdom for 9 to thrive; proven tactics and hacks to get ahead in today’s workplace’ is a selection of the C-Suite Book Club. 

Invite Nina Sunday CSP as a virtual speaker for your conference globally, or in-person in Australia, or to lead a one-day workshop or series. Visit https://ninasunday.com or https://www.brainpowertraining.com.au/signature-programs/

Learn more about your ad choices. Visit megaphone.fm/adchoices