Self Storage Lab

Management Styles & Tools (Hub & Spoke, Remote, etc.)

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.Have you ever reached that point where running your self-storage property just feels like too much to handle? The good news is that you've got options!

In episode 9 of the Self Storage Lab podcast, Kyle, Mason, and Rodolfo discuss the varying management styles in the self storage industry and how they have led to changes in the day-to-day functions of operating teams.


Mentioned in this episode:

The transition period in the industry


  • The shift from traditional brick and mortar management to remote, unmanned, and virtual management
    • The rise of technology and changing consumer expectations
      • The impact of COVID-19 on management styles


        • Different management styles


        • Fully remote or unmanned management
        • Hybrid management styles
        • Automated management


          • Which management style is right for you?


          • The benefits and challenges of the different styles of management
          • The role of human involvement in remote management
          • The need for reliable technology and security measures
          • The importance of customer service and personal interaction
          • The potential for robots and other technologies to replace human involvement


            • The shift in management styles in the self storage industry


            • The importance of focusing on sales and service centers and boots on the ground personnel
            • Viewing management styles as a customer journey
            • The importance of the first-time rental experience
            • 70% of renters are first-time renters


              • The role of technology in improving the customer experience


              • The potential for cloud-based software, mobile apps, and kiosks to improve efficiency and convenience
              • The need for reliable technology to protect sensitive data
              • The potential for technology to improve the ongoing customer experience


                • Making the decision for your business


                • The importance of finding the right balance for your business and customers
                • Pros/Cons of In-house management
                • Pros/Cons of Third-party management
                • The economies of scales of Third-party management


                  • Remote vs. Unattended facilities


                  • Is it truly unmanned/unattended?
                  • The benefits/challenges of remote management
                  • What’s the difference between remote and hub and spoke?
                  • What’s the deal with unattended facilities?
                  • Finding the right balance


                    • The Importance of Simplification


                    • How to streamline the Customer Journey to bring uniformity
                    • Simplifying the technology stack to have one way to do as much as possible is key to success
                    • How to optimize the Rental and Sales Process


                      • Leveraging automation in self-storage management


                      • The impact of technology on hiring and employee turnover rates
                      • The importance of standard operating procedures (SOPs) in remote management
                      • The role of technology in enhancing property value and attracting higher-end tenants
                      • Tools and technologies for remote management, including video calling, contact centers, and automated locks
                      • AI for predictive maintenance and enhanced security
                      • Thinking outside the box and applying retail strategies to self-storage management and operations.


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