In this episode of CRST: The Podcast, Gary Wörtz, MD, Guest Medical Editor for the May issue of CRST, speaks with Eric D. Donnenfeld, MD, on a crucial yet often overlooked topic: emotional intelligence in patient care. They explore how managing complications, setting realistic expectations preoperatively, and fostering positive patient relationships through communication and empathy can greatly impact outcomes and the overall patient experience. Explore these insights further in the May issue of CRST. [https://crstoday.com/articles/may-2024/the-paradox-of-patient-satisfaction?single=true]