Manndatory Listening

He's back, and even wiser than before. Uriah Standish of Asheville butchery The Chop Shop lends his spry but experienced insight on specialty retail—like how to level the playing field and offer feedback as a Gen Xer, incentivize lackadaisical employees, and wow first-time customers—in this episode with Kent

A single interview has the potential to change the trajectory of a candidate's fate—and the fate of your business. That's why it's so important to do it right. Tony and Kent talk through resume revelations, key interview questions (plus ones to avoid), and how (and why) to excavate and investigate a potential employee's past during an interview.

What's an influencer? How do you connect with them? And how can your business use them to its advantage? In this episode of Manndatory Listening, we answer all these questions and illustrate why influencers can help your business grow through targeted marketing campaigns with valuable metrics that make this the #bestmarketingever.

Our first tip for interviewing is never stop interviewing. If that's your approach, you'll get good at it on your own—but we're boosting you with our official guide, including how many interviews to host, what questions to ask, and what to look for to build your A-team of staff.

Look, even we have tried it, but video training simply isn't effective on its own. Our own Tony Tanner breaks down all the reasons why video training just ain't the real thing (like the fact that you can't guarantee buy-in, and that the experience of failure is a huge motivator) in this episode.

Look, even we have tried it, but video training simply isn't effective on its own. Our own Tony Tanner breaks down all the reasons why video training just ain't the real thing (like the fact that you can't guarantee buy-in, and that the experience of failure is a huge motivator) in this episode.

As much as 20% of bike business is on the service side, and despite common perceptions, service people are integrally tied to a business' customer service. In this episode, Dan and Kent discuss why providing a great customer experience in your service department can be a vital part of retaining your most valued customers.

The bike industry isn't failing, it's simply evolving. That means e-bikes, bike sharing, bike tourism, and direct-to-consumer manufacturing like Canyon Bikes. According to the president of Canyon USA Blair Clark, it's a model with both benefits and disadvantages—learn how he's worked through both to push the company past its targets in this episode.

Bike retailers—actually, all specialty retailers—represent the frontline of their industry. When those retailers aren't prepared, manufacturers become more directive, and frustration often ensues. The solution? A well-researched inventory plan based on calculated risk, Dan says. Listen in for the how-to inspired by a question from a bike retailer.