Manndatory Listening

Manndatory Listening

By The Mann GroupBusinessManagement
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Manndatory Listening episodes

  • Six Steps for Successful Holiday Retail

    Your customers are stressed, your days are long, and the Christmas music is on loop—but this can still be the most wonderful time of the year for you retailers! We've got six tips—including easy ones like asking every customer "Who else is on your list?"—to make this the best holiday season ever.

    20 min
  • Front Line Obsession: An Interview with Ryan Hawk of the Learning Leader Show

    "The building of great teams starts with the leader." Ryan Hawk, founder, and host of the Learning Leader Show would know. He brings his own extensive leadership experience and insight he's gleaned from more than 280 conversations with a breadth of leaders to this episode, covering topics from building a great team (including firing) to effective rewards (it's all about family).

    37 min
  • Turning Transactions into Collaboration with Brenda DiVincenzo

    We sat down with Brenda DiVincenzo to talk about the photo and printing industry, which capitalizes on modern-day nostalgia, in-store education, and service packages or VIP programs to get folks in the store (lessons we could all stand to learn). We also dive into the pros (no cons) of a collaborative purchasing experience.

    40 min
  • Step One: Start Smiling

    Managers, gather 'round. Vice President of Strategy Leslie Cunningham riffs with regular Kent Mann on everything from intentionality to vulnerability in this episode. Their core message? Cultivating a welcoming retail environment where customers feel comfortable is integral to the future of brick and mortar retail success.

    33 min
  • Culture Match with Harry the Fish Guy

    Harry Paul (you might know him as Harry the Fish Guy) knows a lot about cultivating an excellent customer experience. Dan and Kent sat down with the guru to discuss creating a culture of excellence, employees as ambassadors, and the manager's supporting role.

    40 min
  • Worst Buy: Corporate Oversights in Retail
    Corporate retailers dictate their day-to-day actions by payroll ratios and sales predictions, but it's a strategy that's not adaptable on the ground level. Without a leader present at the store to make real-time decisions, the retailer misses
    23 min
  • Making Client Love Connections with Dave Hanson
    We sat down with Dave Hanson of Jax Bicycle Centers at Interbike to talk about the Net Promoter Score methodology, and how he uses it in his store to build lasting relationships with his customers—or, more appropriately, his clients (he tells how to distinguish between the two).
    31 min
  • Get In, We're Going Shopping: Millennials as Consumers
    By 2020, millennials will have a collective spending power of $1.4 trillion dollars, which means that retailers have to adapt to their market. Glean some insights straight from the source: Dan Mann sat down with three Mann Group millennials to play a game of true-or-false about their spending habits. You might be surprised to hear why they buy.
    24 min
  • If You Can't Beat Them…: Millennials in the Workplace

    Millennials are on the cusp of becoming the majority of America's workforce, which means you literally can't live without them. In this episode, Dan & Kent break down why that's not a bad thing, and how to engage your millennial employees through transparency and real authenticity.

    27 min
  • Chop, Shop, & Roll
    Treat every customer like they're your next regular. So says Uriah Standish of our local favorite The Chop Shop Butchery. We sat down with the customer experience guru who proffered this and other gems (including some of the best advice for hiring we've ever heard) for this week's episode. The best part? He's just 19 years old.
    32 min

About Manndatory Listening

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WE'VE GOT A LOT TO SAY—THAT'S WHY WE MADE A PODCAST.