Your customers are stressed, your days are long, and the Christmas music is on loop—but this can still be the most wonderful time of the year for you retailers! We've got six tips—including easy ones like asking every customer "Who else is on your list?"—to make this the best holiday season ever.

"The building of great teams starts with the leader." Ryan Hawk, founder, and host of the Learning Leader Show would know. He brings his own extensive leadership experience and insight he's gleaned from more than 280 conversations with a breadth of leaders to this episode, covering topics from building a great team (including firing) to effective rewards (it's all about family).

We sat down with Brenda DiVincenzo to talk about the photo and printing industry, which capitalizes on modern-day nostalgia, in-store education, and service packages or VIP programs to get folks in the store (lessons we could all stand to learn). We also dive into the pros (no cons) of a collaborative purchasing experience.

Managers, gather 'round. Vice President of Strategy Leslie Cunningham riffs with regular Kent Mann on everything from intentionality to vulnerability in this episode. Their core message? Cultivating a welcoming retail environment where customers feel comfortable is integral to the future of brick and mortar retail success.

Harry Paul (you might know him as Harry the Fish Guy) knows a lot about cultivating an excellent customer experience. Dan and Kent sat down with the guru to discuss creating a culture of excellence, employees as ambassadors, and the manager's supporting role.

Millennials are on the cusp of becoming the majority of America's workforce, which means you literally can't live without them. In this episode, Dan & Kent break down why that's not a bad thing, and how to engage your millennial employees through transparency and real authenticity.