Manndatory Listening

By The Mann Group

WE’VE GOT A LOT TO SAY—THAT’S WHY WE MADE A PODCAST.

And trust us, these are things you’ll want to hear. Manndatory Listening is a podcast about the hows and whys, dos and don'ts, and step-by-steps of... more

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FAQs about Manndatory Listening:

How many episodes does Manndatory Listening have?

The podcast currently has 53 episodes available.

Manndatory Listening episodes:

October 25, 2018 Culture Match with Harry the Fish Guy
Harry Paul (you might know him as Harry the Fish Guy) knows a lot about cultivating an excellent customer experience. Dan and Kent sat down with the guru to discuss creating a culture of excellence, employees as ambassadors, and the manager’s supporting role.
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40min
October 11, 2018 Worst Buy: Corporate Oversights in Retail
Corporate retailers dictate their day-to-day actions by payroll ratios and sales predictions, but it’s a strategy that’s not adaptable on the ground level. Without a leader present at the store to make real-time decisions, the retailer misses
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23min
October 04, 2018 Making Client Love Connections with Dave Hanson
We sat down with Dave Hanson of Jax Bicycle Centers at Interbike to talk about the Net Promoter Score methodology, and how he uses it in his store to build lasting relationships with his customers—or, more appropriately, his clients (he tells how to distinguish between the two).
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31min
September 26, 2018 Get In, We’re Going Shopping: Millennials as Consumers
By 2020, millennials will have a collective spending power of $1.4 trillion dollars, which means that retailers have to adapt to their market. Glean some insights straight from the source: Dan Mann sat down with three Mann Group millennials to play a game of true-or-false about their spending habits. You might be surprised to hear why they buy.
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24min
September 20, 2018 If You Can’t Beat Them…: Millennials in the Workplace
Millennials are on the cusp of becoming the majority of America’s workforce, which means you literally can’t live without them. In this episode, Dan & Kent break down why that’s not a bad thing, and how to engage your millennial employees through transparency and real authenticity.
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27min
September 06, 2018 Chop, Shop, & Roll
Treat every customer like they’re your next regular. So says Uriah Standish of our local favorite The Chop Shop Butchery. We sat down with the customer experience guru who proffered this and other gems (including some of the best advice for hiring we’ve ever heard) for this week’s episode. The best part? He’s just 19 years old.
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32min
August 30, 2018 Special Interbike Preview
Interbike, the largest bike show in the country, is just weeks away. We sat down with interim director Justin Gottlieb to discuss the current state of the cycling industry, retailers’ prevailing problems, and what to expect at this year’s expo and market week (including our special Mann U course!).
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26min
August 23, 2018 All the Small Things: Creating Customer Experience Culture
Hank, Kent, and Dan Mann make the argument that it’s the small things—not logistical shifts or technological advances—that make a customer experience positively memorable and, as a result, your business profitable. It’s a trainable skillset, but more than that, it’s a culture. So what are the small things, and how do you teach them?
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26min
August 15, 2018 Defining Customer Experience (And Why It’s the Most Important Aspect of Your Business)
Here’s a fact: the negative interactions your employees have with your customers directly and adversely affect your sales results. So how do you fix it? Define the specific actions and experiences that create a great customer experience in your business and create a strategy to implement them.
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24min
July 30, 2018 Size Matters: Landry’s Bikes Talks ESOPs
ESOPs aren’t for everyone, and Peter and Tom Henry considered other options before choosing that path for their business seven years ago. In this episode, the brothers share the growing pains and rewards (including customer reactions!) of being an ESOP.
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43min

FAQs about Manndatory Listening:

How many episodes does Manndatory Listening have?

The podcast currently has 53 episodes available.