Manndatory Listening

By The Mann Group

WE'VE GOT A LOT TO SAY—THAT'S WHY WE MADE A PODCAST.

And trust us, these are things you'll want to hear. Manndatory Listening is a podcast about the hows and whys, dos and don'ts, and step-by-steps of... more

4.9

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FAQs about Manndatory Listening:

How many episodes does Manndatory Listening have?

The podcast currently has 57 episodes available.

Manndatory Listening episodes:

August 30, 2018 Special Interbike Preview
Interbike, the largest bike show in the country, is just weeks away. We sat down with interim director Justin Gottlieb to discuss the current state of the cycling industry, retailers' prevailing problems, and what to expect at this year's expo and market week (including our special Mann U course!).
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26min
August 23, 2018 All the Small Things: Creating Customer Experience Culture
Hank, Kent, and Dan Mann make the argument that it's the small things—not logistical shifts or technological advances—that make a customer experience positively memorable and, as a result, your business profitable. It's a trainable skillset, but more than that, it's a culture. So what are the small things, and how do you teach them?
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26min
August 15, 2018 Defining Customer Experience (And Why It's the Most Important Aspect of Your Business)
Here's a fact: the negative interactions your employees have with your customers directly and adversely affect your sales results. So how do you fix it? Define the specific actions and experiences that create a great customer experience in your business and create a strategy to implement them.
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24min
July 30, 2018 Size Matters: Landry's Bikes Talks ESOPs
ESOPs aren't for everyone, and Peter and Tom Henry considered other options before choosing that path for their business seven years ago. In this episode, the brothers share the growing pains and rewards (including customer reactions!) of being an ESOP.
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43min
July 11, 2018 Rock/Creek: Succession Squared
Episode 3: Rock/Creek: Succession Squared Jonathan Scott of Rock/Creek is a leader in the outdoor industry, but it's his unique experience in and perspective on succession planning—having bought and sold a business he's been with for a lengthy career—that's the subject of our podcast.
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59min
July 10, 2018 Episode 1: Meet Manndatory Listening
Episode 1: Meet Manndatory Listening In our very first podcast, we introduce the who, why, and when of Manndatory Listening and share Dan Mann's top tips for managers.
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10min
July 10, 2018 A Guide to Succession Plans
Episode 2: A Guide to Succession Plans We're breaking taboos and talking about every owner's least favorite topic: succession. We turn the nightmare into a dream as we delve into the myriad options for planning your exit (or entrance), including internal and external buyouts, ESOPs, and inheritance.
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42min

FAQs about Manndatory Listening:

How many episodes does Manndatory Listening have?

The podcast currently has 57 episodes available.