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Manndatory Listening
Manndatory Listening episodes
- Special Interbike Preview
Interbike, the largest bike show in the country, is just weeks away. We sat down with interim director Justin Gottlieb to discuss the current state of the cycling industry, retailers' prevailing problems, and what to expect at this year's expo and market week (including our special Mann U course!).
26 min - All the Small Things: Creating Customer Experience CultureHank, Kent, and Dan Mann make the argument that it's the small things—not logistical shifts or technological advances—that make a customer experience positively memorable and, as a result, your business profitable. It's a trainable skillset, but more than that, it's a culture. So what are the small things, and how do you teach them?26 min
- Defining Customer Experience (And Why It's the Most Important Aspect of Your Business)Here's a fact: the negative interactions your employees have with your customers directly and adversely affect your sales results. So how do you fix it? Define the specific actions and experiences that create a great customer experience in your business and create a strategy to implement them.24 min
- Size Matters: Landry's Bikes Talks ESOPsESOPs aren't for everyone, and Peter and Tom Henry considered other options before choosing that path for their business seven years ago. In this episode, the brothers share the growing pains and rewards (including customer reactions!) of being an ESOP.43 min
- Rock/Creek: Succession Squared
Episode 3: Rock/Creek: Succession Squared Jonathan Scott of Rock/Creek is a leader in the outdoor industry, but it's his unique experience in and perspective on succession planning—having bought and sold a business he's been with for a lengthy career—that's the subject of our podcast.
59 min - Episode 1: Meet Manndatory Listening
Episode 1: Meet Manndatory Listening In our very first podcast, we introduce the who, why, and when of Manndatory Listening and share Dan Mann's top tips for managers.
10 min - A Guide to Succession Plans
Episode 2: A Guide to Succession Plans We're breaking taboos and talking about every owner's least favorite topic: succession. We turn the nightmare into a dream as we delve into the myriad options for planning your exit (or entrance), including internal and external buyouts, ESOPs, and inheritance.
42 min
About Manndatory Listening
From the publisher's feed
WE'VE GOT A LOT TO SAY—THAT'S WHY WE MADE A PODCAST.
And trust us, these are things you'll want to hear. Manndatory Listening is a podcast about the hows and whys, dos and don'ts, and step-by-steps of leadership. We're combining our own expertise—16 years of it—with that of leaders across dozens of industries to bring you applicable lessons for your own business and life. We're interviewing industry leaders and ourselves on the topics we know will make you and your business better. Put your headphones in, turn the volume up, and listen to topics tailored to you, from strategic planning strategies to pointers for reigniting your passion.