Your brand story is much more than just your marketing message. VP of Marketing Emily Glaser explains how your brand story impacts all aspects of your business, from hiring to store layout, and shares applicable tips for defining and replicating your own message, including revelatory q's and queues for adaptation. 

Late last year The Mann Group experienced the best kind of culture shock when we hosted Mann U with PrimaFit in Jakarta, Indonesia. The lessons we learned were many (including quite a few on the merits of good air travel), but perhaps most important was the cultural prioritization of JWD—jobs well done—in Jakarta. 

The music retailers play sets the scene for customer’s interactions, including their purchasing decisions (did you know that 30-40% of folks surveyed would negatively respond—ie, leave—a store with no music?). We sat down with Brian Hawkins of Fixture Lab to discuss the importance—and legalities—of your preferred tunes.

Your customers are stressed, your days are long, and the Christmas music is on loop—but this can still be the most wonderful time of the year for you retailers! We’ve got six tips—including easy ones like asking every customer “Who else is on your list?”—to make this the best holiday season ever. 

“The building of great teams starts with the leader.” Ryan Hawk, founder, and host of the Learning Leader Show would know. He brings his own extensive leadership experience and insight he’s gleaned from more than 280 conversations with a breadth of leaders to this episode, covering topics from building a great team (including firing) to effective rewards (it’s all about family). 

We sat down with Brenda DiVincenzo to talk about the photo and printing industry, which capitalizes on modern-day nostalgia, in-store education, and service packages or VIP programs to get folks in the store (lessons we could all stand to learn). We also dive into the pros (no cons) of a collaborative purchasing experience.

Managers, gather ‘round. Vice President of Strategy Leslie Cunningham riffs with regular Kent Mann on everything from intentionality to vulnerability in this episode. Their core message? Cultivating a welcoming retail environment where customers feel comfortable is integral to the future of brick and mortar retail success.