Mark Caravaggio - Having the difficult conversations

How do you handle difficult conversations with clients or fellow pros when plans go sideways? What happens when a customer comes at you with both barrels, or when conflicting expectations create tension behind the scenes? In this episode, I talk with Mark Caravaggio about practical ways to navigate confrontation, lead with empathy, and set clear boundaries, both before and during weddings. We explore why communicating expectations up front–and knowing when to walk away from the wrong fit–can actually strengthen your business and relationships.

Listen to this new episode for real-world scripts and strategies to stay calm, respond with heart, and turn tricky conversations into opportunities for better collaboration and happier clients.

About Mark: 
Hi, I’m Mark Caravaggio—Owner and Operator of inTUNE, a Wedding DJ, MC and Planning business born from a dream and built on purpose. After leaving behind a corporate life in 2011, I set out to create something radically different: a life and business rooted in connection, creativity, and intention. My spiritual awakening in 2019 reshaped everything, leading me to build inTUNE not just as a service, but as a movement of meaning-making moments.

Contact Mark:

Website: https://www.intune.events/

Instagram: https://instagram.com/intune.events

If you have any questions about anything in this, or any of my podcasts, or have a suggestion for a topic or guest, please reach out directly to me at [email protected] or visit my website Podcast.AlanBerg.com 

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View the full transcript on Alan’s site: https://alanberg.com/blog/

Want to see how I can come and speak for your local association... for free? Reach out to me at [email protected] or text or call +1.732.422.6362

I'm Alan Berg. Thanks for listening. If you have any questions about this or if you'd like to suggest other topics for "The Wedding Business Solutions Podcast" please let me know. My email is [email protected]. Look forward to seeing you on the next episode. Thanks.

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