Our guest on this episode, psychiatrist Mark Goulston, is an expert on how to get through to people by listening. He's the author of several bestselling books, including the latest, "Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life". He is also a suicide prevention expert and explains why empathy is key when trying to reach a suicidal mind. His website is https://markgoulston.com/about/ Note: This episode was previously aired. Thanks to our sponsors of this episode!: Shopify is the all-in-one commerce platform that makes it simple for anyone to start, run and grow your own successful business. With Shopify you'll create an online store in your vibe, discover new customers, and grow the following that keeps them coming back. Every minute — new sellers around the world make their first sale with Shopify — and you will too. Our "Nobody Told Me!" listeners can try Shopify for free and start selling anywhere. Sign up for a free trial at shopify.com/nobody. (nobody should be in lowercase) It can be difficult to train your brain to stay in "problem-solving mode" when faced with a challenge in life. A therapist can help you become a better problem solver, making it easier to accomplish your goals—no matter how big or small. When you want to be a better problem solver, therapy can get you there. If you're thinking of giving therapy a try, BetterHelp is a great option. It's convenient, accessible, affordable, and entirely online. Visit BetterHelp.com/NOBODY today to get 10% off your first month.