Guest Profile: Jonathan MastJonathan Mast - Pioneering AI Prompting Mastery for Business and Marketing ExcellenceSince his digital debut in 1995, Jonathan Mast has been a visionary in integrating marketing and business operations with AI. Founder of the seven-figure digital marketing agency Valorous Circle, he has collaborated with over 400 clients, demonstrating his ability to scale businesses online through proven marketing strategies. Now at White Beard Strategies, Jonathan focuses on AI prompting mastery, helping professionals save time, increase profits, and deliver exceptional value. A dynamic speaker, he demystifies AI concepts and offers practical strategies that drive immediate results. Committed to community growth, Jonathan's contributions extend beyond the digital realm, fostering innovation and mentorship. Dive deeper into his journey and AI-driven strategies at Jonathan's Linktree and White Beard Strategies Linktree.Other Notes/Links:To learn more about Johnson Mast visit:Whitebeardstrategies.compssst.... want to be a guest on the show?Listen to other episodes
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TranscriptEpisode 35 Jonathan MastWill Hanke (00:00)All right. Hello everyone. Welcome to episode 35 of marketing panes. This is the podcast where we talk to professionals, window treatment owners, and we just talk about different things related to the industry, how we can help you grow in different ways, what other people are experiencing. Today, I’ve got a fantastic guest that I think you’re going to be very excited to hear. And because our topic today is all around AIProbably the biggest buzz of the last 12 months at least has been AI and how it’s going to maybe replace people or is there ways to use it. So we’re going to talk to a lot of those things today. But Jonathan Mast has been a visionary in integrating marketing and business operations with AI. Founder of the seven -figure digital marketing agency, Valorous Circle He has collaborated with over 400 clientsdemonstrating his ability to scale businesses online through proven marketing strategies. Now at Whitebeard Strategies, Jonathan focuses on AI prompting mastery, helping professionals save time, increase profits, and deliver exceptional value. A dynamic speaker, he demystifies AI concepts and offers practical strategies that drive immediate results. Committed to community growth,Jonathan’s contributions extend beyond the digital realm, fostering innovation and mentorship. Jonathan, thank you for being on today.Jonathan Mast (01:28)Well, thank you for the invitation, Will. I’m excited to be here and as you know, I’m excited to talk AI.Will Hanke (01:32)Yeah, yeah, we’re excited about this because it’s everybody’s talking about it. Everybody’s worried about it. Everybody’s, you know, thinks the thing certain things are going to happen. So we’ll kind of talk about some of those today. But before we kind of like jump into everything, just give me the 10 ,000 foot view of what whitebeard strategies is and what youJonathan Mast (01:53)Well, we’d be happy to. So essentially, we’re an AI strategist. We work with businesses to help them figure out how to bring AI into the business and leverage it. And as you said, kind of in the workup, by the way, thank you for that. That was very nice of you. But I think we really try to help people figure out how do we save time because AI can save a tremendous amount of time. And I don’t know any business owner that has more time on their hands than they want. So that’s a big deal. Can also help with the teams.That leads to better profits and better margins, which is super important. And ultimately, it even delivers and or I should say moves on to deliver better value to our clients. And we all know as business owners, especially with the economy the way it is today, if we went to the grocery store, everything’s more expensive. If we can figure out how to deliver more value without having to charge more money, that really can set us apart from our competition and really helps us keep that business and grow our business.Will Hanke (02:47)Yeah, I love that. So can you go ahead and share an experience where integrating AI into a business process hasJonathan Mast (02:54)Absolutely. One of the things that I think probably has proven to be most effective for many businesses is just learning how to use it from a basic communication standpoint as business owners, as team members. And by the way, we really are big proponents of teaching the team how to use AI as well, Will, because it’s one thing for the owner to know it as we were talking, Kevin, the pre -call, but the team needs to understand it as well. And one of the best examples is just in writing emails to clients. So often.We’ve got an email we need to write to a client. We know we need to say something. Maybe we can’t agree with the client or they’ve made a request and we want to say, well, you can’t do that, but we want to do so in a way we’re not putting them off too bad and be professional. Those emails, at least for me, they take not just minutes, but sometimes tens of minutes to write or even a half hour sometimes. And I don’t have that kind of time. And then they don’t always sound right or I said something I didn’t mean to.AI is a great tool for that because we literally can take that request email from the client. We can paste it in and say, here’s what I want to say, please rewrite this to make it sound more professional, to make it easier to read, easier to comprehend. And literally often in less than 10 seconds, AI will write an email that’ll get us 95 to 98 % of the way to completion. And then we just have to edit it real quick and press send. It’s now off our mind as a business owner, so we’re not thinking aboutWe’ve dealt with it and it always can do so in a way that, again, especially when you proof it, is very professional and makes the right points because it’s got like the perfect words for everything we want to say. So that’s one of many. Another big one, and I’m sure your audience runs into this, standard operating procedures. We know how important it is to give our team standard operating procedures and checklists so that when they’re worth a client, everything gets done the same way, the same.for every client and we have that consistency. But it’s hard to keep those up to date. Even if we wrote one a year ago, things have changed, maybe we don’t have a checklist with it. With AI, I literally can take existing SOPs or in my case, I can take brand new ones, give it an outline and say, here’s the things I want to cover, here’s the task we’re doing, I want you to create a standard operating procedure. And again, in about 10 to 20 seconds, we’ve got a really well thought out standard operating procedure that’s probably 95 % of the way there.And then one of my favorite features, and my team loves this, instead of just giving them the SOP to follow, we then can have AI create a checklist that corresponds to that, that now our team can go out and go on site and go, okay, did we do these steps in the right order? And then that checklist gets returned back to your operations manager, your office manager, whomever, and you can validate, hey, know, yeah, we did do everything the right way, we covered everything. And if not, we can identify what happened and make sure that we’re prepared.So in the future, let’s say that customer comes in and says, why did this happen with my window coverings? Now you’ve got your checklist to go, well, we didn’t do this because of the following reasons or because you requested we didn’t. So those are just two areas that I think AI can be hugely beneficialWill Hanke (05:50)I love that. saw an example of AI for somebody had received a one -star review and what they did is their van, their installer had backed up the van into a car. And so they got a one -star review. So they went to AI and said, here’s the situation, help me write a really nice reply to this review. And it was anything, it was better than anything I could have come up with for sure, right?Jonathan Mast (06:10)Mm -hmm.Exactly, exactly. And it’s not emotional. We know when we’re emotional, that’s not the time for us to be writing them. Let’s say maybe a customer gives us a negative review, like you mentioned, may or may not be deserved. But how can we respond to that? And maybe more importantly, how do we reach out to the client to address that? We recently had a scenario with one of our clients, very similar, where the crew went on site. When they went in, didn’t clean their shoes off well, and they tracked all over the carpet.And the homeowner understandably was ticked off. they gave them a one, while the job got done right and everything was happy, they were, they gave them a one -star review because they ended up tracking mud onto the carpet. Good news is, is they found out about it and we actually used AI to write the email back to the client and then it followed up with a phone call. And the nice thing there is that the owner is like, I’m not sure what to say. We used AI to help give them some bullet points, hear the things.Essentially, they reached out, they said, wow, we’re so sorry, that’s not what’s supposed to happen. What I’d like to do today, if it’s okay with you, is I’d like to send my carpet cleaning crew over and have them clean your carpets at my expense. And would that be okay with you? And the client was like, yeah. By the end of the day, that was all done. And guess what? That one star review now turned into a five star review and not just the five stars, but a long explanation, all very positive that told the story of, hey, you knowwere human, things happened, but this company stands behind it, they fixed it, and I would never use anybody elseWill Hanke (07:39)Love it. Yeah, that’s great. And it’s the what is it called the Pareto principle,...