Dr. Janet Pilcher, author of Hardwiring Excellence in Education, continues the conversation from last week about the pivotal role of feedback in achieving important people outcomes within organizations. Joining her is Dr. KK Owen, a leader coach at Studer Education, to explore effective tactics for delivering genuine, timely, and specific feedback to employees. They’ll discuss the concept of building an emotional bank account to create trust, and they’ll also demonstrate the three to one tactic, illustrated through a role play for clearer understanding. Listen as Dr. Pilcher and Dr. Owen continue to explore the transformative impact of feedback on fostering relationships with employees and how it can serve as a tool for re-recruitment.

This episode addresses questions such as: 

• How can leaders be genuine, timely, and specific with their feedback?
• What is the three to one ratio, and how can it be utilized effectively?
• How does feedback influence organizational culture?

Recommended Resources: Foster Confidence with Constructive Feedback, Essential Components of Healthy Workplace Cultures, Provide Performance Feedback Aligned to Values

Read and study: Each episode of the podcast aligns with the tactics and principles of our host's book, Hardwiring Excellence in Education: The Nine Principles Framework. In conjunction with that book, you can join the mission to create great places to work, learn, and succeed by leading a book study with your leadership team for Hardwiring Excellence in Education. Our free, on-demand book study offers additional tools and resources created by Dr. Pilcher and our Studer Education leader coaches. Each chapter in the study also features exclusive interviews with influential education leaders sharing how they’re making a difference in their districts and beyond.

Order book here.

Sign up for book study here.