Welcome to the Master The NEC Podcast, the show where we don’t just talk theory — we talk truth about the National Electrical Code, real-world installations, and what it actually takes to be a professional in this trade.

I’m your host, Paul Abernathy — The Electrical Guru — and today we’re stepping outside the codebook for a minute to talk about something that every contractor faces sooner or later:
That gut-twisting moment when a customer suddenly acts like they don’t want to pay once the job is done.

You’ve been there — you did the work, passed inspection, the system’s clean, neat, and labeled… and now you’re standing there with an invoice that’s somehow “a surprise” to them.
So how do you handle it? How do you protect your business, get paid, and still maintain your professional reputation?

Today, I’m sharing 10 proven negotiation tactics that’ll help you de-escalate these situations, stay calm, and even turn them into future opportunities.


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