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In this episode, Rudy Stankowitz and Steve discuss various challenges and innovations in the pool industry, focusing on chemical management, service agreements, and the importance of mentorship. They explore the significance of accurate chemical dosing, the role of insurance in risk management, and the latest advancements in water testing technology. The conversation also touches on personal projects and the importance of treating employees well in a growing business.

takeaways

• You have to learn to manage the expectations with clients.
• Accurate chemical measurement is crucial for pool maintenance.
• Service agreements should clearly outline responsibilities.
• Insurance is essential for protecting pool service providers.
• Innovations in water testing technology can improve service quality.
• Mentorship plays a vital role in the pool industry.
• Communication with clients is key to managing expectations.
• Employees should be treated well to retain talent.
• Understanding chemical dosing can save money in the long run.
• Personal projects can enhance professional growth.

Sound Bites

• "You need to communicate with the client."
• "You have to learn to manage the expectations."
• "How much bicarb, Jed? I don't know."
• "You have to be measuring out your chemicals."
• "You have to treat your employees well."
• "Mentorship is key in the pool industry."

Chapters

00:00
Introduction to Pool Industry Challenges

02:56
Chemical Management and Measurement

05:58
The Importance of Accurate Chemical Dosing

08:54
Service Agreements and Client Expectations

11:58
Insurance and Risk Management in Pool Services

14:55
Innovations in Water Testing Technology

17:57
Mentorship in the Pool Industry

21:13
Personal Projects and Future Endeavors

24:12
Conclusion and Future Discussions

California Pool Association
Pool Industry Trade Organization

LaMotte Company
LaMotte Company is a leading manufacturer of water quality testing products & pool test kits

CMAHC
The Council for the Model Aquatic Health Code promotes health & safety at public swimming pools

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