September 27, 2022

Matt Young - Using Customer Feedback to Make Better Decisions

1 hour 15 minutes

Matt Young shares the importance of aligning engineering, product, & design, the roles of creativity and logic in decision making, and using customer feedback wisely.

Highlights include:

⭐ How do you know when it’s time to kill a feature?

⭐ Why and when do you speak directly with people?

⭐ How have you integrated your engineering and product orgs?

⭐ When should you deploy emotion and when should you temper it with logic?

⭐ How should customer feedback be used to influence executive leadership?

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Who is Matt Young?

Matt is the CEO of UserVoice, a software company that helps growing B2B SaaS companies to collect and make sense of customer feedback.

Before joining UserVoice in 2015, Matt was the Vice President and CTO of Vodori, a digital marketing consulting and product company. There, he spent seven years focused on achieving excellence in enterprise software development.

After earning a Bachelor of Science in Computer Science, as well as a Master’s of Science in Computer Science, Matt invested 22 years in engineering before becoming a product leader — a journey that gives him a unique and valuable perspective.

Matt has recently been generously sharing that perspective with product people at Product School and Product Camp, as well appearing as a guest on podcasts such as the Scale Up Show, Lessons On Product and Tied Together, amongst others.

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Find Matt here:

LinkedIn: https://www.linkedin.com/in/mattcyoung/

Twitter: https://twitter.com/UserVoice

Website: https://uservoice.com/

Blog: https://uservoice.com/blog

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Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/

Website: https://thespaceinbetween.co.nz/

Twitter: https://twitter.com/brendanjarvis/

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By The Space InBetween

4.3

66 ratings

September 27, 2022

Matt Young - Using Customer Feedback to Make Better Decisions

1 hour 15 minutes

Matt Young shares the importance of aligning engineering, product, & design, the roles of creativity and logic in decision making, and using customer feedback wisely.

Highlights include:

⭐ How do you know when it’s time to kill a feature?

⭐ Why and when do you speak directly with people?

⭐ How have you integrated your engineering and product orgs?

⭐ When should you deploy emotion and when should you temper it with logic?

⭐ How should customer feedback be used to influence executive leadership?

======

Who is Matt Young?

Matt is the CEO of UserVoice, a software company that helps growing B2B SaaS companies to collect and make sense of customer feedback.

======

Find Matt here:

LinkedIn: https://www.linkedin.com/in/mattcyoung/