In the April 26 episode of MC Fireside Chats, host Brian Searl and recurring guest guest Susan Carpenter from RV Women’s Alliance discussed the capabilities and potential of ChatGPT, an AI language model trained by OpenAI. Brian introduced the concept of ChatGPT and how it works through a prompt, demonstrating how it can quickly generate articles on a wide range of topics. Susan picked camping as a prompt, and the results were impressive given the short input.

Brian and Susan went on to discuss the various applications of ChatGPT, emphasizing that it can be used for a wide range of things such as outdoor hospitality and recreation business strategies, as well as in law firms. They highlighted how ChatGPT can help users save time and streamline their processes

Susan described ChatGPT as a revolutionary tool, but one that still needs fact-checking. Brian agreed, reminding users to be responsible and fact-check the information provided. They also discussed how people who use ChatGPT can move faster than anyone else and how it could potentially help lessen the need for mobile applications, such as apps for online shopping and booking, by directly sending personalized requests.

Moreover, Susan reflected on how far humans have come, with kids nowadays having constant companions to help them with everyday living and to be more critical by focusing on effectively implementing ideas. They discussed the potential for ChatGPT to make institutions such as hospitals and government agencies more efficient in their processes.

Brian and Susan also touched on the topic of AI-powered search engines, particularly the new Bing search engine. They discussed the benefits of AI-powered tools such as ChatGPT and how they can help users in various industries. They reflected on the potential for AI-powered search engines to improve efficiency in research and information gathering.

The conversation also touched on the limitations of ChatGPT and other AI language models, particularly in the area of fact-checking. While ChatGPT can generate a large amount of content quickly, users must still fact-check the information provided. Susan reminded listeners that the responsibility of fact-checking ultimately falls on the user, even when using advanced AI tools. Brian and Susan wrapped up the conversation by agreeing that it is crucial for people to acknowledge that AI is here and that we must learn how to properly utilize it. 

On the previous episode of MC Fireside Chats, host brian Searl highlighted the importance of branding in campground business. He also mentioned how Zapier automation had helped him save time and how he had used it to improve the efficiency of his employees.

On the other hand, Ali and Eric Rasmussen, Co-Founders of Spacious Skies Campgrounds, talked about their husband-and-wife team dynamics. Eric focused on acquisition, capital markets, and asset management, while Ali focused on operations, running the campground, brand development, and marketing. The couple started their business from scratch and now focusing on perfecting their business process.

Travis John, Founder of CamperDAO, discussed how they aimed to democratize the ability to vote and make decisions using blockchain technology. CamperDAO is a community-driven project that aims to organize modern millennial campers through communication and committees to organize businesses. The goal is to crowd-fund 10,000 fellow RVers to buy their first campground.

Nate Thompson, Founder of KCN Campground, shared their model of upgrading underutilized campgrounds and the usage of automated text messaging for guests. He also mentioned the importance of having a consumer-focused website and his insights on the use of AI in sending messages and recommendations to guests.

Overall, the podcast provided valuable insights into the camping and outdoor industry. From brand building to automation and the use of innovative technologies such as blockchain and AI, the founders shared a wealth of knowledge and experience that is sure to benefit anyone interested in the industry.

In the April 12th episode of MC Fireside Chats, hosts Brian Searl and Cara Czismadia were joined by glamping experts to discuss the latest trends of the evolving industry.

This week’s panel included recurring guest and Founder of the American Glamping Association, Ruben Martinez, as well as special guests the owner of Creekside RNR Glamping, Angele Miller, and the owner of The Destination Glamping Resort, Skip Courtney, who shared their insights and experiences, offering valuable perspectives on the glamping industry. 

The conversation centered around the challenges and opportunities faced by glamping businesses in the context of the Covid-19 pandemic, shifting guest expectations, and the importance of adaptability.

Angele Miller discussed her strategy to enhance guest experiences by partnering with local farms and companies. 

Miller's resort offers luxurious dome structures and unique mirror cabins, providing memorable experiences like llama hiking and Nordic Spa retreats. To ensure clear communication with guests, Miller introduced premium amenities such as custom soaps and organic olive oil to align with their expectations.

Skip Courtney entered the glamping business after attending a conference in Denver and embracing the safari tent concept. Courtney's resort features luxurious amenities, and he built a stage for live music to further enhance the guest experience. 

He noted that the majority of his business comes from within a 150-mile radius, suggesting that utilizing booking channels like VRBO or Airbnb may attract more distant guests.

The participants also discussed the importance of adaptability in the glamping market due to the changing environment and increasing competition. Instead of relying solely on high prices, they emphasized the need to focus on building a sustainable brand that offers unique experiences for guests. 

The conversation also touched upon finding the right pricing strategy, with Courtney sharing his experience of incrementally increasing rates to find the optimal price point for his market.

Looking ahead, the panelists predicted an increase in demand for outdoor experiences and glamping as more people seek to disconnect from their daily lives and reconnect with nature. They expect the wellness aspect of glamping to grow, with more people viewing these adventures as opportunities for relaxation and healing. 

The group anticipates a rise in unique experiences and partnerships between glamping businesses and other sectors of the hospitality industry.

The participants underscored the importance of taking a step back to assess and adjust to changing market conditions. They emphasized the impact of small details, such as well-made beds and fresh flowers, on guests' experiences and word-of-mouth marketing. 

The episode provided valuable insights into the glamping industry, highlighting the need for adaptability, marketing adjustments, and enhanced guest experiences. 

As the market continues to evolve, glamping resort owners must innovate and partner with local businesses to provide unique offerings that cater to the ever-changing expectations of their guests.

During last week's open discussion show sponsored by Fireside Accounting, Hosts Brian Searl and Cara Czismadia were accompanied by Mike Harrison from CRR Lifestyle and Christine Taylor from Towne Law Firm. 

Mike began the discussion by sharing insights on CRR's third-party management service, which focuses on experiential hospitality and revenue enhancement through data and analytics. He highlighted that their service is unique as their primary objective is to drive owner profit, NOI, and asset value by concentrating on revenue enhancement through various means such as marketing, experiences, activities, and ancillary services.

Christine provided valuable insights into employment law, emphasizing the importance of having clear policies and procedures in place to ensure physical and emotional safety in the workplace, prevent harassment and discrimination, and minimize legal liability. Brian and Mike also discussed the challenges of operations in the camping industry and how it can impact employee satisfaction.

The conversation then shifted to AI technology and its potential in various industries, including the hospitality industry. They discussed a VR resort that can't be insured, AI-generated videos, and their AI chatbot for customer service. The speakers also touched on potential legal issues with the chatbot and the need for proper terms and conditions.

As the episode concluded, Brian and Christine discussed the impact of AI on various industries, including law and outdoor hospitality. They talked about how AI can help speed up processes, increase efficiency, and improve customer service. The conversation ended with a discussion about the ChatGPT plugin and how it can be used to connect different apps and automate tasks, such as booking reservations and ordering food.

Overall, the discussion was rich in insights and perspectives, providing valuable information for anyone interested in the outdoor hospitality industry, employment law, and AI technology. The hosts and recurring guests all expressed their excitement about the possibilities of AI and encouraged others to embrace it while also acknowledging potential legal and ethical issues that may arise.

On March 29, the latest episode of MC Fireside Chats, hosted by Brian Searl, took a closer look at the outdoor recreation industry, such as the emerging trends in outdoor activities, innovations in the RV industry, and the growing popularity of glamping.

This week’s show featured a panel of entrepreneurs from the outdoor recreation industry, including Kay Rodriguez from Outerly, Chandler Cooper from SkillAbove, and Mike and Melissa Crowe from Mitten Getaways Glamping.

Kay Rodriguez, founder and CEO of Outerly, shared her company's mission to help people connect with nature and each other, particularly in underutilized spaces within cities.

"75% of people would go outside more frequently if they could easily find someone else to go with," she said.

She said that Outerly addresses this need by offering a platform for users to find outdoor activities and connect with like-minded individuals.

Chandler, the founder of SkillAbove, discussed the various tools and consumer products his company has developed to improve the RV experience. Among their innovations is a device that overrides slide-out mechanisms when they get stuck, allowing RV owners to continue their journey.

Chandler highlighted that some manufacturers have started to switch to better slide-out mechanisms due to the increase in problems related to them. He also revealed that RvTesters is working on a new slide mechanism to improve RV quality.

Mike and Melissa Crowe, founders of Mitten Getaway's Glamping Company, shared their vision for a year-round glamping resort in Michigan. The resort will feature diverse accommodations and on-site activities, with a focus on meeting specific property criteria such as having a water feature, being secluded, and offering space for on-site activities.

The discussion also touched on the integration of technology in the outdoor recreation industry, such as artificial intelligence (AI) for diagnostics and maintenance in RVs.

Chandler acknowledged the potential for this technology but emphasized that the RV industry would need to adopt a more unified approach to system communication and diagnostic access, similar to the automotive industry, for this to be feasible.

The conversation also explored the possibility of collaboration between the RV rental marketplace Outdoorsy and SkillAbove to offer a "rescue package" for users who rent RVs and may need assistance with maintenance or repairs.

This partnership could provide an added layer of support for those venturing into the great outdoors.

As people increasingly seek connections with nature and others in the wake of the pandemic, businesses like Outerly, SkillAbove RvTesters, and Mitten Getaways Glamping are poised to lead the way in transforming the outdoor recreation experience.

With new technologies and innovative approaches, the future of outdoor adventure promises to be more accessible, enjoyable, and connected than ever before.

In this week's episode of MC Fireside Chats, hosts Brian Searl and Cara Csizmadia are joined by industry experts Eleanore Hamm, President at RVDA of Canada, Susan Carpenter from the RV Women's Alliance, and special guests Bob Zagami and John DiPietro from NERVDA to discuss the latest news, trends, and commentary from the Outdoor Hospitality Industry, with a focus on the RV industry.

The conversation began with Zagami and DiPietro sharing their experiences in RVing in New England and discussing their Camper Report Show, an industry resource that covers news from the corporate side to campers. DiPietro mentioned that enthusiasm at RV shows is high, and there is a noticeable diversity in demographics among attendees.

Zagami shared that dealers are reporting strong sales despite fewer people attending the shows, indicating that those who do come are making purchases. Susan Carpenter echoed the sentiment, pointing out the increasing diversity among people from different walks of life and backgrounds at the shows and campgrounds. The experts also discussed the importance of inclusivity in the industry.

The panelists emphasized the unique and magical quality of the camping community, highlighting that there are no barriers in a campground, and everyone is equal in the great outdoors. The social aspect of camping and the sense of community that it fosters are also key elements in its appeal.

In terms of innovation, the discussion turned to why campgrounds aren't starting RV service centers and the relationship between dealers and campground owners. As the market evolves and demographics change, the experts consider the question of how campground owners can differentiate themselves to stay competitive.

The discussion provided valuable insights into the current state and future trends of the RV industry and the Outdoor Hospitality Industry. The focus on diversity, inclusivity, and community, along with the need for innovation and differentiation, will likely shape the industry's direction in the years to come.

On the March 15th edition of MC Fireside Chats, a panel of industry experts convened to share their experiences and insights. 

The episode, sponsored by Firefly Reservations, featured recurring guests Joe Duemig of App My Community and Scott Knepp of IVEE Group, alongside special guests Thomas Bales and Jake Schmitz, co-founders of Lagos Collective and owners of Swan Lake Resort & Campground.

Host Brian Searl led the discussion with Tom and Jake from Lagos Collective, a group of five young entrepreneurs who unexpectedly found themselves in the campground business after initially planning to build a workshop and cabins on a private plot of land in Minnesota. 

Instead, they purchased Swan Lake Resort and Campground, embracing the challenge of honoring the existing culture and expectations of long-time guests while adapting their original vision to run the campground effectively.

The group candidly shared their journey, emphasizing the importance of due diligence when purchasing a campground, as well as meeting code and regulations to avoid future problems. 

Scott Knepp advised potential campground buyers to pay the right people to do the right things, as expertise is invaluable during the acquisition process.

Reflecting on their growth as campground owners, Tom and Jake expressed their gratitude for the tight-knit community of resort owners and the wealth of resources available. 

Joe Duemig highlighted the value of vendors in providing information and training for their products. At the same time, Scott Knepp stressed the benefits of being part of a portfolio with a third-party manager for access to a shared knowledge base and weekly management calls.

The panel also touched upon the role of technology in the outdoor hospitality industry, particularly the potential benefits and challenges of artificial intelligence. 

While AI can create high-quality content and help users navigate complex systems more easily, the panel acknowledged the potential dangers of AI, such as the spread of fake news or misinformation. The group also explored the evolving landscape of SEO and how it may change over time.

Lastly, the podcast introduced a new initiative called MC Masterclass, aimed at providing free courses and resources for campground owners and operators. This highlights the growing interest in using audio formats like podcasts to share information and learn from industry peers.

With a focus on networking, relationship-building, and technology as a tool to enhance the guest experience, the panel on MC Fireside Chats offered valuable insights for both new and seasoned campground owners.

Welcome to MC Fireside Chats, a weekly show brought to you by Modern Campground, featuring guests from the outdoor hospitality industry. This episode is sponsored by Horizon Outdoor Hospitality.

In this week’s glamping episode, we are joined by Ruben Martinez, Founder of Glamping Hub and the American Glamping Association, and Zach Stoltenberg, Glamping and RV Resort Design Leader, as well as two special guests - Alessandro van de Loo, board member of Vacanze col Coure, and Jim Haughton, general manager of NovaDome.

Together, they share their unique perspectives on the challenges faced by glamping operators, the need for innovation and adaptation, and the importance of creating unique customer experiences. From insights into the Italian and Dutch glamping markets to designing and constructing dome-shelter-type glamping accommodations, this episode covers it all.

So, sit back, relax, and join us as we dive into the world of glamping on MC Fireside Chats.

The experts discussed various aspects of the glamping industry, including innovations and adaptations to different seasons to expand the market, and the push towards all-season glamping accommodations. They also talked about the challenges of catering to different seasons and diversifying offerings to open up new activities and possibilities.

Alessandro van de Loo shared his insights on the Italian and Dutch glamping markets. He shared the challenges of operating a family-friendly resort geared towards school holidays and how they utilized focusing on food, beverage, and outdoor wellness during off-seasons to provide a unique customer experience.

Jim Haughton highlighted the durability and low maintenance of the fiber-glass shelter dome accommodations by NovaDome, which are designed to withstand all seasons, making them an excellent investment for glamping operators.

Ruben Martinez talked about the evolution of the glamping industry over the last decade and the importance of mature conversations and exit strategies. Zach Stoltenberg emphasized the growing importance of authenticity in the guest experience.

Overall, the show provided valuable insights into the challenges faced by glamping operators, the need for innovation and adaptation, and the importance of creating unique customer experiences.

In the March 1st edition of MC Fireside Chats, Host Brian Searl, along with a panel of experts, discussed the use of artificial intelligence in different industries and third-party services to help campground owners with other facets of their operations, like marketing.

The panel that joined the discussion included Christine Taylor of Towne Law Firm, Founder & CEO of CampgroundViews.com Mark Koep, Mike Harrison from CRR Lifestyle, and RV Industry Consultant Sandy Ellingson.

Taylor discussed using artificial intelligence (AI) in the legal profession. She noted that law firms are increasingly using AI to create initial drafts and save money, making lawyers who use AI more efficient.

While AI has not replaced lawyers, it is helping to make legal services more accessible, which is crucial since the economic barrier often keeps people out of the legal services market.

Taylor also discussed legal issues affecting campgrounds, such as the rise in employment lawsuits due to the changing employee-employer relations since 2020. She stressed that campgrounds need to clean up their employment relationships to avoid future lawsuits.

She also noted that campers abandoning their camping units on campgrounds is on the rise, and it is more difficult to remove these campers legally than one would think. She stated that these issues are somewhat responsive to the economy's shifts in recent years.

The discussion also revolved around the hospitality industry's changing dynamics concerning employment law and how it affects business owners was the central topic of conversation.

Taylor emphasized that having an attorney on retainer is critical to mitigate risks and comply with state laws. She recommended that business owners focus on their strengths and weaknesses and outsource areas where they need to be more knowledgeable and comfortable.

Harrison added that employees have become more assertive and less tolerant, making risk mitigation crucial. He also highlighted the importance of culture in treating people right, which will help forestall lawsuits.

Koep stressed that the employment law for work campers has materially changed and that business owners should hire professional services to assess their situation and have a plan going forward.

The group discussed how smaller campground owners without big staff and resources can adjust their finances or rates to hire people instead of using them as work campers. It is recommended to hire someone to analyze the line items, understand where the income and expenses are going, and do the math.

The group also talked about the importance of controlling utility expenses and increasing revenue to offset costs.

Harrison said they are offering third-party management services to help improve marketing, bottom line, reputation management, employee protection, and risk reduction for parks.

The group also talked about upcoming trade shows in different states and Mark will be attending the Escapade Rally in Tucson and California event outside Sacramento, where he will be moderating a software panel featuring major companies like Campspot, Firefly, Newbook, CampLife, ResNexus, and XIS.

The conversation then shifted to the need for associations to evolve and adapt to the changing times in the outdoor hospitality industry. The group acknowledged the challenges of getting people to attend conferences and the importance of reaching out to new players in the industry who may need to be made aware of the value of associations.

They also discussed the role of technology and AI in the industry and the need for associations to embrace change and not shy away from it.

The conversation ended with the group discussing a trade show that was well attended but poorly planned, with vendors feeling like they needed to get the attention they had hoped for.

They discussed the high freight cost for vendors and how it can affect their return on investment. They also talked about the importance of collaboration and thinking outside the box to provide value for sponsors and attendees, using examples from successful events.

The week’s edition of MC Fireside Chats centered on the recent happenings in the RV and camping industries.

Host Brian Searl was joined by recurring guests Mike Harrison from CRR Lifestyle and Joe Duemig of App My Community, as well as special guests New Jersey Campground Owners and Outdoor Lodging Association Executive Director Joann Delvescio and Harvest Host CEO Joel Holland.

The group opened the discussion around the Mid-Atlantic Conference for Campground Owners, an opportunity to for networking and learning for the park owners and key players in the industry. It will be held in Orlando, Florida, this February 27 to March 1.

They shared their experiences attending trade shows and emphasized the importance of networking with campground owners and offering value through products and services.

They also discussed upcoming conferences in the spring, including the Ohio Ocus, the Northeast Camping Association, the Waco Association of Campground Owners camp Michigan, and the California Outdoor Hospitality Association.

The Mid-Atlantic Conference provides an opportunity for the industry to come together and learn from each other. It offers an early bird special registration offer of $250, which includes 10 sessions, lunch, and dinner on Monday and Tuesday.

Joel Holland also talked about his latest project, the Campers Card, a free marketing program for campgrounds that provides RV campers with discounts and perks.

The program does not require any special software, contracts, or fees for campgrounds to join, and the team is developing a new website that will launch with the product in April.

They aim to address the challenge of RV travel discovery by investing in product development and marketing to attract RVers to the program.

The group discussed the challenges of balancing marketing and spamming customers and the importance of offering perks and discounts tailored to individual campgrounds.

They also discussed the changing trends in the camping industry, with people having higher disposable incomes and looking for a wider range of amenities.

The conversation concluded with Joann sharing information about her camping and RV show and encouraging individuals to attend.

Overall, the podcast highlights the need for flexibility and understanding the needs of both RVers and campground owners to make the camping and RV industry successful.

The discussion also emphasized the importance of networking and learning opportunities offered through trade shows and conferences.