Measuring satisfaction in any industry is a challenge. It's even more difficult in healthcare where so many people and organizations have their hands in the pot. Challenging topics always make for the best podcast episodes. So, if you care about measuring satisfaction in healthcare, then you'll enjoy this episode.
Join John Lynn and Colin Hung as they dive into measuring satisfaction in healthcare. Here's a look at the high level topics for this episode:
* Are HCAHPS Dead?
* How Should Patient Experience Be Measured?
* Physician Satisfaction
* Interesting Stat of the Day