The Effective Statistician - in association with PSI

Measuring Trust – A Key to Effective Leadership


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A Conversation with Alun Bedding
Why You Should Listen
  • You want to build stronger, trust-based relationships at work
  • You’re leading teams and want measurable ways to improve culture
  • You want to understand how trust impacts retention and performance
  • You’re tired of “soft” leadership topics without concrete actions
  • You want practical frameworks you can apply immediately
  • Highlights (with Timestamps)

    01:31 – Why trust is the foundation of everything

    You can’t influence, negotiate, or collaborate effectively without trust.

    02:01 – If you can’t measure it, you can’t improve it

    Why trust needs to be treated like any other measurable concept.

    03:29 – Trust across all relationships

    From leadership to cross-functional teams and clients.

    04:29 – The cost of low trust

    Feeling unsafe, guarded, and unable to speak openly.

    05:27 – Organizations say trust matters—but don’t measure it

    A critical gap in leadership practice.

    06:25 – The clinical trial analogy

    Why unclear measurement leads to ineffective improvement.

    07:25 – Start by removing trust-destroying behaviors

    Often the fastest way to improve trust.

    08:19 – Trust as a lead measure

    How it predicts outcomes like engagement and retention.

    10:16 – Evidence: why trust drives performance

    Lower stress, higher productivity, and better retention.

    11:14 – The Leadership Trust Index

    A structured way to measure trust within organizations.

    13:38 – How to implement trust surveys

    Best practices for response rates and anonymity.

    16:04 – Action builds trust—not surveys alone

    Why leadership follow-through matters most.

    18:21 – Trust is built through consistent delivery

    Doing what you say—every time.

    20:41 – The 3 Cs of trust

    Character, care, and competence.

    22:32 – Simple ways to build trust today

    Listen actively, show appreciation, and understand others.

    24:00 – Bringing trust measurement into your organization

    From workshops to coaching and continuous improvement.

    26:25 – Final takeaway

    Trust is measurable—and that makes it actionable.

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    The Effective Statistician - in association with PSIBy Alexander Schacht and Benjamin Piske, biometricians, statisticians and leaders in the pharma industry

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