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Measuring Trust – A Key to Effective Leadership
A Conversation with Alun Bedding
Why You Should Listen
Highlights (with Timestamps)
01:31 – Why trust is the foundation of everything
You can’t influence, negotiate, or collaborate effectively without trust.
02:01 – If you can’t measure it, you can’t improve it
Why trust needs to be treated like any other measurable concept.
03:29 – Trust across all relationships
From leadership to cross-functional teams and clients.
04:29 – The cost of low trust
Feeling unsafe, guarded, and unable to speak openly.
05:27 – Organizations say trust matters—but don’t measure it
A critical gap in leadership practice.
06:25 – The clinical trial analogy
Why unclear measurement leads to ineffective improvement.
07:25 – Start by removing trust-destroying behaviors
Often the fastest way to improve trust.
08:19 – Trust as a lead measure
How it predicts outcomes like engagement and retention.
10:16 – Evidence: why trust drives performance
Lower stress, higher productivity, and better retention.
11:14 – The Leadership Trust Index
A structured way to measure trust within organizations.
13:38 – How to implement trust surveys
Best practices for response rates and anonymity.
16:04 – Action builds trust—not surveys alone
Why leadership follow-through matters most.
18:21 – Trust is built through consistent delivery
Doing what you say—every time.
20:41 – The 3 Cs of trust
Character, care, and competence.
22:32 – Simple ways to build trust today
Listen actively, show appreciation, and understand others.
24:00 – Bringing trust measurement into your organization
From workshops to coaching and continuous improvement.
26:25 – Final takeaway
Trust is measurable—and that makes it actionable.
View all episodes
By Alexander Schacht and Benjamin Piske, biometricians, statisticians and leaders in the pharma industry
4.4
99 ratings
A Conversation with Alun Bedding
Why You Should Listen
Highlights (with Timestamps)
01:31 – Why trust is the foundation of everything
You can’t influence, negotiate, or collaborate effectively without trust.
02:01 – If you can’t measure it, you can’t improve it
Why trust needs to be treated like any other measurable concept.
03:29 – Trust across all relationships
From leadership to cross-functional teams and clients.
04:29 – The cost of low trust
Feeling unsafe, guarded, and unable to speak openly.
05:27 – Organizations say trust matters—but don’t measure it
A critical gap in leadership practice.
06:25 – The clinical trial analogy
Why unclear measurement leads to ineffective improvement.
07:25 – Start by removing trust-destroying behaviors
Often the fastest way to improve trust.
08:19 – Trust as a lead measure
How it predicts outcomes like engagement and retention.
10:16 – Evidence: why trust drives performance
Lower stress, higher productivity, and better retention.
11:14 – The Leadership Trust Index
A structured way to measure trust within organizations.
13:38 – How to implement trust surveys
Best practices for response rates and anonymity.
16:04 – Action builds trust—not surveys alone
Why leadership follow-through matters most.
18:21 – Trust is built through consistent delivery
Doing what you say—every time.
20:41 – The 3 Cs of trust
Character, care, and competence.
22:32 – Simple ways to build trust today
Listen actively, show appreciation, and understand others.
24:00 – Bringing trust measurement into your organization
From workshops to coaching and continuous improvement.
26:25 – Final takeaway
Trust is measurable—and that makes it actionable.
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