The movie kicks off in... Chicago. But if you think that the Pentatonix are only popular in New York City, you'd be incorrect. Layla is at the airport to catch a flight home to New York City, but her flight is delayed. She FaceTimes her boyfriend, Tanner, and says, "Don't worry, I'll be home before our annual Pentatonix Christmas concert." He rolls his eyes and reminds her—and us—that they go every year. She says, "AND IT'S AWESOME." Tanner, not so sure. But she’s taking the delay well because she gets lounge access. While getting food, she bumps into a good-looking fella with a ton of layers on, and he has a couple of teacups in his hands—he says they're Christmas gifts. She sits down, prepared to watch It's a Wonderful Life on her phone and drink some wine, but ANOTHER hunk sits next to her. They immediately start hitting it off. His name is James—some might say Jimmy, but who knows? She finds one of the teacups in her bag, and he's like, "Just keep it. Maybe you can fill it with..." and they both say "paperclips" at the same time. She introduces him to Pentatonix, and he’s like, “I gotta get out of here ASAP." His flight is boarding. On his way out, he shoots his shot—he says, "In one year, if for some reason you're single, let's meet up at the Christmas Eve Pentatonix show." She says, “I’m flattered, but probably not happening, maybe.”

Cut to one year later, and she did use that cup for paperclips and whatnot. She is still with Tanner. She goes home early to set up a romantic night with Tanner, but... he’s with another girl! IT IS SO OVER WITH TANNER! She’s moping around with her BFF and talking about airport James. Her friend tries to look up airport James on social media. Suddenly, she remembers THE PLAN! But she doesn’t have Pentatonix tickets this year because Tanner wanted to go see Macklemore. And tickets are sold out. She’s bummed, but then she sees a picture of James buying a ticket on the website! She’s committed to getting the tickets! But no luck. So, as a last-ditch effort, they decide to give Impromptu a shot—a service that can get you anything you need, at a cost. And who works at Impromptu? Teacup guy from the airport. His name is Teddy. Layla is going to be his client. He knows he knows her from somewhere but can’t place it. He looks up to see if they have a ticket in the database, but no luck. He says he knows a guy, but he has to go see him in person. She insists on going with him. His guy is nowhere to be found, but she thinks she found a guy who’s willing to sell his ticket to her. So, they go to meet him at this bar. She pays him more than she has by giving him a necklace. Turns out, it was a ticket for last year! While that’s happening, Teddy has slid into the Pentatonix DMs. They don’t respond right away, but Teddy keeps sending them info, including that he got pepper-sprayed—he really needs that ticket.

While waiting to hear back from them, Teddy gets a lead—one of his clients is interested in potentially selling his ticket. Turns out, the clients are very odd but interested in giving them the ticket in exchange for them picking up a Chanel purse for him. They get to the Chanel store and have to wait in a very long line. Teddy flirts with a Chanel worker, and it’s looking good because that worker is going to snag the last one for them. But Layla gets "Christmas shoe'd" and decides they deserve the bag instead. Teddy keeps messaging Pentatonix, and Pentatonix is now cheering for Teddy and Layla to end up together. And after Teddy cooks her an amazing meal, Layla might be rooting for that too. Suddenly, Teddy gets good news—his cousin has two Pentatonix tickets. When they get there, they find out it's a bit more complicated. In order to get those two tickets, they have to team up to win a Christmas lip-sync competition. They work on it, then take a pit stop in the kitchen, and it’s at this point that she sees the same little teacup. It all comes together that they met last Christmas. There's a baking montage, and the sparks are beginning to fly hard.

She ends up falling asleep on the couch. The next day, they go to the performance and crush it... AND IT ENDS WITH A KISS. They... get second place.

The Pentatonix have been keeping up with it on social media, and even though they think Teddy and Layla should be together, they think Layla has the right to make a well-rounded choice. So, Layla is going to get a ticket, but Teddy has to come too and play Santa. Turns out, the Pentatonix just want to know if Teddy has a crush on Layla.

And it turns out Layla has completely fallen for Teddy. She decides she’s going to go to the show to get TEDDY, not James. So she heads out into the snow as that classic Christmas song, "Hallelujah," plays. James gets to the venue and stands outside, flowers in hand, waiting on Layla. He starts walking away as she runs in. She gets her ticket from the box office and decides she needs to see Teddy ASAP. She goes to run backstage and bumps into James first. She says, "Oh hey, James, I’m not here for you, I’m here for Teddy. Sorry about that." Turns out, he was there to meet another woman anyway.

Teddy very nervously comes down the chimney on stage as Santa and makes a big love declaration, hoping that Layla is listening. She’s not, though, because she’s still trying to get in through the back door. Finally, she runs back up to the front, barges in, and yells that she feels the same way. They share a big kiss as the Pentatonix sing around them.
 

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