Memory Makers Podcast

In this edition of the Memory Makers Podcast, hosts Danny Gruening and Russ Van Natta share ways to create zombie loyalists with amazing service. They explore how exceptional guest service can reduce staff turnover, increase revenue, and enhance customer retention. The episode also features insights on measuring guest experience metrics and a review of Peter Shankman’s Zombie Loyalists, a book that highlights how businesses can turn customers into die-hard fans. Whether you're managing a family entertainment center or any guest-facing business, this episode is packed with actionable tips to boost your success!

In this week's episode of the Memory Makers Podcast, Russ Van Natta sits down with Jeremy Dickamore from Embed for an insightful discussion on selecting the right payment partner for your FEC. In our forth episode of the Amusement 360 Partnership Series, Jeremy dives deep into the benefits of going cashless, including increased customer spending, enhanced convenience, and streamlined operations.

Whether you're new to the industry or a seasoned operator, this episode offers actionable intel on how to elevate your business with modern payment solutions.

In this edition of the Memory Makers Podcast, hosts Danny Gruening and Russ Van Natta discuss how to avoid the advice trap. Through the lens of Michael Bungay Stanier's books, The Coaching Habit and The Advice Trap, we explore how leaders in entertainment businesses can avoid the pitfalls of over-dependence, overwhelm, and disengagement. By shifting from advice-giving to asking the right questions, you'll empower your employees better. Tune in to learn how to break free from these "advice monsters" and foster a more self-sufficient and innovative team.

In this episode of the Memory Makers Podcast, Russ Van Natta welcomes Scott Harvey, a former FBI-trained hostage negotiator turned communication expert to share high impact communication tips. Scott shares compelling stories from his law enforcement career, offering invaluable lessons on the importance of effective communication. He reveals how clear, empathetic communication can prevent small issues from escalating, both in the workplace and with customers. Whether you’re managing a team or interacting with guests at your family entertainment center, Scott’s insights will help you navigate challenges and create stronger, more positive connections.

In this episode of the Memory Makers Podcast, host Russ Van Natta is joined by industry legend, John Losito where they dives into the pros and cons of of operating cutting edge attractions. John is the owner of Sun Valley Lanes, a leading bowling entertainment center out of Lincoln, Nebraska. He shares how his team has successfully transformed their traditional bowling center into a cutting-edge, multi-attraction venue through calculated risk. We discuss the strategies they used to balance sticking with proven success while venturing into new, bold experiences that keep customers engaged and excited. Tune in to learn how you can push the envelope to create unforgettable memories for your guests.

In this edition of the Memory Makers Podcast, hosts Danny Gruening and Russ Van Natta dive into the delicate balance of cutting edge vs tried and true in entertainment venues. We discuss how operators can navigate the constant innovation and change, weighing decisions on new attractions with a calculated risk approach. Using examples like VR and escape rooms, they illustrate the importance of aligning new technology with operational capabilities and market demands.

Ep. 53 - Tips for Preventative Arcade Game Maintenance ft. Adam Kleinhenz of Shaffer Distribution by Creative Works

In this edition of the Memory Makers Podcast, hosts Danny Gruening and Russ Van Natta share how to remove customer friction to improve profits through the lens of 'Fans First', a book written by Jesse Cole, the founder of the Savannah Bananas. In this milestone episode, marking a full year of sharing insights and stories, we explore the importance of eliminating customer friction and creating unforgettable experiences, drawing lessons from the Savannah Bananas’ unique approach to fan engagement. They discuss practical tips for improving guest experiences, such as role-playing customer journeys, gathering real-time feedback, and fostering creativity through constraints.

In this edition of the Memory Makers Podcast, hosts Danny Gruening and Russ Van Natta discuss what to know before installing escape rooms in your venue. They provide their advice and tips on determining if escape rooms are a good fit for your business, and hear about real-life examples of successful implementations such as 814 Lanes and Games and Booby Trap Escape Rooms. Watch or listen to learn how escape rooms can enhance customer experiences and drive more traffic to your venue.

In this week's episode of the Memory Makers Podcast, Russ Van Natta welcomes Mike Tipton from Redemption Plus to talk how the 4 Arcade Player types impact Your Profits. In our second episode of the Amusement 360 Partnership Series, Mike shares insights on the four types of arcade players and how understanding these categories can enhance customer satisfaction and boost business success. Whether you're a seasoned industry professional or new to the world of FECs, this episode offers an engaging conversation that highlights the transformative power of strategic prize selection and customer engagement.