In this episode of the Memory Makers Podcast, join hosts Russ Van Natta and Danny Gruening as they discuss setting clear expectations for team success, identifying key performance indicators (KPIs), and ensuring team members are empowered to take autonomous action. Danny and Russ emphasize the importance of observing soft skills, such as body language and energy, especially for roles like a laser tag marshal. They also explore the role of proactive engagement with guests and the necessity of inspecting what is expected. At the end of the day, it's about fostering a culture of learning and improvement to create memorable customer experiences!

For this episode of the Memory Makers Podcast, join hosts Russ Van Natta and Danny Gruening as they discuss how to select a location for an FEC, and why it's more complicated than just price and size. From navigating zoning challenges to assessing the vibe of the area, they share valuable insights to ensure you don't make common mistakes.

For this SPECIAL EDITION of the Memory Makers Podcast, Danny Gruening and Russ Van Natta talk ALL about IAAPA, the ultimate gathering for entertainment industry professionals. Amidst the bustling show floor, they share insights on turning overwhelming experiences into actionable strategies to ensure you are set up for success after the show!

For this episode of the Memory Makers Podcast, Danny Gruening and Russ Van Natta hand the reins over to Armando Lanuti as he sits down with Trent Coggins of Recoil Trampoline Park to discuss how he turned an unexpected idea into a booming, profitable business.

You won’t want to miss the insights from Trent on how he went from practicing law to becoming the ‘accidental entrepreneur’ behind the thriving trampoline park in Valdosta, Georgia (and even looking at expanding!).

For this episode of the Memory Makers Podcast, join Danny Gruening and Russ Van Natta as they talk through John Maxwell's acclaimed work, 5 Levels Of Leadership. They discuss the different levels of leadership and how to go from a 'positional leadership' role to a 'pinnacle leadership' role with the intention of becoming a force for good both within your organization and in your community.

If you're keen on refining your team's dynamics and creating unforgettable experiences, this episode is an absolute essential.

For this edition of the Memory Makers Podcast, host Danny Gruening & Russ Van Natta explore essential team-building principles and the art of crafting outstanding customer experiences. This topic was heavily influenced by Patrick Lencioni's "The Ideal Team Player" and "The Five Dysfunctions of a Team," where he identifies the key elements of self-awareness, trust, healthy conflict, commitment, accountability, and results drive team success.

In this episode of the Memory Makers Podcast, host Danny Gruening & Russ Van Natta discuss the results of a survey conducted by the AAMA (American Amusement Machine Association) committees, shedding light on the rapidly growing popularity of VR attractions.

In this SPECIAL edition of the Memory Makers Podcast, Russ Van Natta sits down with Jeff Gebhart and Craig Wescott of Five Star Parks & Attractions to various crucial aspects of the FEC industry, shedding light on their growth and scaling strategies, focusing on the significance of teamwork, community engagement, and upholding the reputation of established brands. They also dive into the intricacies of evaluating and acquiring new businesses to expand their portfolio, ensuring a seamless transition that prioritizes both the financial aspect and the well-being of the existing staff and community reputation.

This episode is not one to skip for some incredible insights!

In this episode of the Memory Makers Podcast, hosts Danny Gruening and Russ Van Natta share essential marketing strategies for family entertainment centers. They discuss the importance of creating marketing personas, using social media effectively, optimizing your website, and delivering segmented email marketing. You won't want to skip this episode for practical insights to enhance your customer experience and boost your FEC's success!

For this installment of the Memory Makers Podcast, hosts Danny Gruening and Russ Van Natta discuss one of the industries most tried and true attractions, Laser Tag! From the excitement of briefing and vesting to the heart-pounding game itself, they'll guide you through every step to provide the experience your guests demand to earn the profits you desire. Plus, learn how these principles can elevate any attraction in your family entertainment center and generate higher revenue.