James Parkes, Senior Product Manager for Microsoft Teams Call Quality Management, Siunie Sutjahjo, Principal Product Manager for Microsoft Teams Meeting, and Victor Guzman, Senior Technical Program Manager, all at Microsoft, discuss the latest advances in Microsoft Teams call quality tools and reporting.

• How CQD has evolved from on-prem monitoring to cloud-scale Power BI reporting with over 45 report pages in the latest v5.3 release

• The new intelligent classifiers: around 40 models that move beyond legacy network averages, using real user feedback as ground truth to pinpoint issues at the device, compute and network level

• How remote and local models identify whether a quality issue originates from a user's machine, their network or a dominant participant affecting others in the call

• A walkthrough of the Power BI QER reports, including the search report, user health details and media health as starting points for troubleshooting

• Silent test call: a full bi-directional media stream test for proactively evaluating network readiness, available for Microsoft Teams Premium users

• Admin-initiated remote log collection: how IT admins can now pull client logs directly from the Teams Admin Centre without relying on end users

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