Jim Gaynor, Editorial Vice President at Directions on Microsoft, reflects on the evolution of Microsoft Teams and its shifting role in Microsoft’s strategy.

• How Teams evolved from a Slack competitor to a central productivity platform
• The impact of the pandemic on Teams adoption and scale
• Why Teams Premium is becoming the home for advanced features
• Microsoft’s pivot to Copilot and what it means for Teams
• How customers are approaching Copilot adoption, ROI, and data governance
• Jim’s perspective on Microsoft’s long-game approach to AI and platform strategy

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