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Patrick Watson, Head of Research at Cavell, discusses the evolving landscape of telephony, the impact of Microsoft Teams, market trends and the role of AI in Contact Centers.
Thanks to AudioCodes, this episode's sponsor, for their continued support.
 By Tom Arbuthnot
By Tom Arbuthnot5
33 ratings
Patrick Watson, Head of Research at Cavell, discusses the evolving landscape of telephony, the impact of Microsoft Teams, market trends and the role of AI in Contact Centers.
Thanks to AudioCodes, this episode's sponsor, for their continued support.

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